Safety Officer Customer Service
Resume:
TOBBY KAMWALE
*** *** **** *****, ********. Lusaka
************@*****.***
PROFESSIONAL
SUMMARY
Experienced Office Management and Administration Professional with over 4 years of experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross
-functional teams in ensuring operational and service excellence. WORK HISTORY Operations/Safety Officer, 01/2020 - Current KAMFAM INVESTMENT LIMITED, Kitwe
Conducted safety audits and investigated plant quality issues resulting in reduction of accidents by 99%.
Developed safety training procedures and documented them in manuals, which were distributed to all staff members.
Developed safety policies and procedures to be used at medical facilities.
Investigated accidents and hazardous incidents to determine the cause, and made recommendations for corrective action.
Responded to any emergencies as instructed and with the utmost efficiency.
Regularly inspected the facilities to ensure that fire, hazard and safety guidelines are followed.
Direct and enhance daily administrative operations relating to suppliers, enquiries and cancellations.
Supervise the delivery of business support and safety training to workers.
Collect payments and invoicing, quotations and other general administrative task increasing efficiency by 95%.
Clerk., 01/2017 - 12/2019
NATSAVE, Kitwe
Increased efficiency in bank data entry and processing by 95% through excellent customer services skills.
Oversaw all areas of front desk operations.
Maintained solid relationship with customers through customer service and delivery.
Assisted customers with practical problems including use of online platforms.
Collaborated with other departments in providing efficient customer service.
Increased customer confidence and retention rate by 97%.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Provided customer records on demand including account statements.
Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
Enthusiastically greeted customers and offered dedicated service during, improving bank satisfaction ratings by 99%.
Direct Sales Agent, 01/2016 - 02/2017
ZANACO, Twin Palm, 2016-2017 FEB
Built and maintained excellent working relationships with suppliers to maximize.
Continued lasting relationships with customers, increasing retention rates by 98%.
Optimised closing opportunities, boosting sales revenue growth by 85%.
Delivered excellent and professional customer service efficiently.
Facilitated customer follow-up, maintaining accurate documentation of leads and sales
Implemented cold calling strategy, expanding customer base in market by 95%.
Delivered excellent customer service in an efficient manner.
Employed teamwork skills by corroborating with others, and acting as lead and engaged team members while positively and confidently delivering solutions and solving problems.
Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
SKILLS Ms. word, excel, outlook
Complaint Handling
IT Troubleshooting
Transaction processing
Office Management
Document preparation
Relationship building
Records/files maintenance
Occupational safety
Team player
Keen problem solver
Bank data entry
Customer service support
Outstanding written and verbal
communication
Deadline driven
EDUCATION
National Council For Construction Training School, Lusaka, 2020 Certificate Occupational Health, Safety and Environment University of Zambia, Lusaka, 2014
Bachelor of Arts: Adult Education
Chikankata High School, Chikankata, 2008
Grade 12, School Certificate
REFERENCE Martin Fred Musonda
National Savings and Credit Bank- Kitwe
Carroline Pearce
Horizon distributors
Mr Joseph Mbolota
Head- Human Capital
Louis Dreyfus Company
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