Executive Assistant Administrative Officer

Margaret D’Souza

SUMMARY

• ** years of Administrative and Senior Management Secretarial experience at major international corporations in the Middle East and Asia in Aviation, Automotive, and Banking industries

• Directed a team of 15 staff providing administrative support for 500+ employees across the Emirates Group

• Managed AED 50K annual administrative budgets for 13 teams across Emirates Financial Shared Services

• Awarded 7 Emirates Group Najm Awards in recognition of excellence in project management, streamlining processes, and increasing operational efficiency

• Awarded 4 Emirates Group Najm Awards in recognition for humanitarian support above and beyond day-to-day responsibilities during medical emergencies and operational crises PROFESSIONAL EXPERIENCE

EMIRATES GROUP

Multiple Administrative and Senior Management Secretarial positions Dubai, UAE

Mar 1992 – Aug 2020

Administrative Officer

Head of the Emirates Group Financial Shared Services Administration Team Executive Assistant to the Vice-President of Financial Shared Services (VP-FSS) May 2004 – Aug 2020

• Managed the calendar, communications, and travel arrangements for VP-FSS

• Directed a team of 15 staff providing administrative support for 500+ employees across the Emirates Group

• Supported VP-FSS and 9 Departmental Managers in effective resource management covering attendance and leave management, and annual employee performance management administration

• Oversaw all administrative processes for contract staff in coordination with HR teams, covering recruitment, onboarding, payroll administration, cost allocation, and contract renewal / cancellation

• Supported the timely roll-out of a high-value revenue project through end-to-end recruitment support

• Managed Europe and Americas airport and ground handling contract payment processes in coordination with Procurement and international airport station managers

• Conducted periodic reviews of standard operating procedures, risk management policies, and succession planning within ISO 9001-2000, ISO 9001-2008, ISO 9001-2015 audit responsibility area

• Managed commercially sensitive document storage and destruction, working in coordination with external suppliers and internal Procurement teams, generating annual operational savings of AED 20K

• Optimized usage of company transport outside of standard working hours, generating 30% in annual savings

• Developed and executed asset transfer and procurement plans for time-critical office moves in collaboration with Facilities Management, IT, Procurement, and Group Security teams

• Supervised security administration procedures for employee and visitor access to company facilities in coordination with Group Security teams

• Generated capital savings ranging from AED 30K to AED 60K across multiple administrative projects Executive Secretary

Executive Assistant to the Executive Vice President Finance and IT Executive Assistant to the Vice President Group Revenue Accounts Feb 1999 – Apr 2004

• Handled an active calendar of appointments, and all telephonic and email communications

• Managed and prioritized schedules to ensure senior management’s time was focused on critical issues

• Composed and prepared confidential correspondence to internal and external recipients

• Organized business travel and filled duty travel expense claims 61 19 E Street, Al Twar, Dubai, UAE

Mob: +971-**-***-****

Email: adoz81@r.postjobfree.com

• Ensured timely receipt of documentation from Emirates airport network in coordination with Facilities Management to enable accurate fortnightly revenue accrual and to prevent revenue leakage

• Directed a team of 8 staff in providing administrative support for 200+ employees across Revenue Accounts

• Oversaw the uniform application of company policies and procedures across Group Revenue Accounts

• Supported the development and execution of plans for office moves in collaboration with Facilities Management, IT, Procurement, and Group Security teams Senior Secretary

Executive Assistant to General Manager Reservation Services Mar 1992 – Jan 1999

• Managed daily schedule, telephonic and email communications, and duty travel arrangements

• Maintained minutes for all meetings and managed circulation to concerned stakeholders

• Organized business travel and filled duty travel expense claims

• Managed the rostering of 24 staff, achieving annual operational savings of AED 300K SKILLS

Languages English (Native), Hindi (Intermediate)

Office applications MS Word, MS Excel, MS PowerPoint Certifications Certified first aider, Project management EXTRACURRICULAR ACTIVITIES

Special Needs Future Development Center

Volunteer

Dubai, UAE

Jan 2012 – Ongoing

• Supported biannual fund-raising efforts at fun fairs Emirates Group

Volunteer

Dubai, UAE

Feb 2002 – Jun 2020

• Organized bi-annual blood donation drives in association with the Dubai Health Authority

• Coordinated mangrove plantations in association with the Emirates Marine Environmental Group

• Organized funding drives for special needs children for the Al Noor Center for Special Needs Emirates Airline Crisis Management Program (Emcare) Humanitarian Response Team Leader

Dubai, UAE

Mar 1997 – Jun 2020

• Organized humanitarian support during operational crises, for sick travelers, and for bereaved families EDUCATION

ST. AGNES COLLEGE

B.A. Economics

Mangalore, INDIA

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