Line Operator Administrative Assistant

Peggy Shepard

***** ****** ****

Glen Saint Mary, Florida

Cell Phone 602-***-****

OBJECTIVE

To obtain a challenging position within a supportive and quality driven environment, contributing my experience, organizational and communication skills to achieve common goals

HIGHLIGHTS

●Greenway System/Epic System

●2 years as lead involving basic supervisor guidelines

●9 years of customer service skills/communication, able to work in a fast paced environment with high volume public contact.

●Highly proficient in all aspects of customer service

●Knowledge of Word/Microsoft/Data Entry

●Able to work under little or no supervision.

●Thrive on a challenging environment.

PROFESSIONAL EXPERIENCE

Cardio Thoracic and Vascular Surgical Associates /Infirmary Health November 2020 - Present

●Greenway System/Epic System

●Answering Phones

●Scheduling Patients Appointments/Ultrasound Appointments

●Taking Messages For Doctors and Nurses

●Calling Doctors Offices For Records

●Scan In Records

●Patient Check Out

Cardio Thoracic and Vascular Surgical Associates January 2019 – November 2020

●Greenway System

●Answering Phones

●Scheduling Patients Appointments/Ultrasounds Appointments

●Taking Messages For Doctors and Nurses

UPS Store Clerk September 2016 – January 2019

●Faxing Documents /Printing Documents

●Scanning Documents/Packages

●Make Copies

●Finger Printing

●Mail Packages /Make Labels/Wrap Packages

●Laminate Documents

●Notary

●Sort Mail/Put Mail Away

●Open The Store

●Close The Store / Count Cash for Deposit

UPS Store Clerk October 2011 – July 2016

●Customer Service/ Cashier

●Faxing Documents /Printing Documents

●Scanning Documents

●Make Copies

●Finger Printing

●Mail Packages /Make Labels/Wrap Packages

●Laminate Documents

●Notary

●Sort Mail

●Open The Store

●Close The Store / Count Cash for Deposit

Texas Department of Family and Protective Services September 2008 – June 2011

Administrative Assistant

●Answer phones calls and take messages

●Data Entry

●Switchboard / Greet Clients

●Monthly Reports

●Assist Caseworkers with their work

●Assist with Travel and Rental Cars

●Assign Cases to Caseworkers

●Prepare Close Cases

●Family Based Safety Services assign referrals

●Assist Supervisor with travel and book meetings

●Complete paperwork for removals

●Fax and email paperwork to the court

●Assist Program Directors with special projects

●Notarize Documents for Court

●Distribute mail on a daily basis

●FedEx and Lone Star Shipping

●Faxing, Copying, Scanning Documents and Photos

Texas Department of Aging and Disability September 2007- September 2008

Direct Care Staff

●Assist Patients with personal hygiene, eating, medical appointments, medicine

●Assist with behaviors

●Assisted supervisor in running night shift

●Prepared end of shift paperwork and gave pass down to next shift

●Monitor clients and there safety

Cyber Rep - ACS December 2002-June 2007

● Resolve customer billing issues for customers

● Activate new cellular phones

● Listen to customers issues and resolve them in a timely matter

● Troubleshoot their cellular phone problems

Arizona Department of Transportation-Motor Vehicle Division (MVD) April 2002-Nov 2002

Office of Special Investigations Criminal Information Research Unit

●Certified to operate and access the Arizona Criminal Justice Information System

(ACJIS), and Arizona Crime Information Center/National Crime Information

Center (ACIC/NCIC)

●Receive, conduct research, analyze, compose responses and reply to administrative requests for Motor Vehicle data and criminal history data from all government entities throughout the country

●Provide direction on how to process a transaction in reference to the Stolen Vehicle Program

●Ability to research, decipher, analyze, and interpret Motor Vehicle Title and

Registrations and Drivers License records

●Prepare special reports and statistical data as requested

●Maintain an accurate records system and procedure manuals in continuous conformance with the Arizona Department of Public Safety audit requirements

●Continuous up to date training with changes of State and Federal rules and regulation, policies and procedures affecting the ACJIS and MVD databases.

Motor Vehicle Division of Arizona July 1999- April 2002

Customer Service Representative

●Lead responsibilities resolving issues regarding polices and procedures, rules and regulations: scheduling: intervene for customer related issues and decisions: opening and closing the office: security of money and information: attend meetings and training sessions, and search customer records for the purpose of resolving issues.

●Administer driver license, title registration, written verbal and road test, collect money

●Responsible for the accounting and reconciliation revenue generated by the field office

●Operates camera for photos

●Process dealer work for third parties and MVD agencies

●Level 1 inspector – certified to inspect vehicles for compliance with Arizona rules and regulations.

TRW – Vehicle Safety Systems Incorporated

Production Line Operator/Material Handler Feb 1994- July 1999

●Certified in operating a forklift

●Loading and unloading of material

●Worked a production line

●Ordering parts from the warehouse using scan gun

●Taking Inventory

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