Desktop Support/Deployment
Resume:
FRANK J. TOMASIC
Pittsburgh, PA *****
*********@*******.***
Career objective: To be part of a desktop support group that enhances corporate productivity.
Education:
U.S. Army Adjutant General Administration School, Fort Jackson, SC, 1986
Point Park University, B.A. Communications, 1983
Experience:
Nesco Resources/MCPC
Deployment Technician
Jefferson Regional Medical Center
565 Coal Valley Road, Pittsburgh 15228
4/2021 - 6/2021
Deployment Technician for JRMC and associated medical offices. Part of a team that imaged laptops, thin clients, mini pc’s as well as HP All-In-One computer systems, for distribution and installation in all medical units as well as corporate offices on site.
Imaging all pc’s to Windows 10 as well as adding specified necessary medical and production software from network locations,. Deployment also included trading out out of date laptops and mini pc’s for new ones, face to face with clients as well as remote access, this included backing up a user’s files and desktop setup to their shared network drive, then installing it onto the new pc. If necessary, a secure thumb drive was used as well.
Provided servicing to mobile hospital PC carts as well as inventory of all pc equipment and travel to other hospitals within the Allegheny Health network for further deployment activities.
Distributed docking stations, vga adaptors, keyboards, mice to new users as well as demonstrations for connecting all equipment face to face or onsite in hospital locations for training purposes.
Mid Atlantic Capital Group
IT Infrastructure Support
1251 Waterfront Place
Suite 510
Pittsburgh, PA 15222
Phone: 412-***-****
2/2019 to 12/2019
Responsible for day to day nationwide client support for personal investment systems, with communications, via phone, email, instant messaging, in person. Setting up of new and continuing maintenance of new associates and clients as well as all their online access needs for personal financial and investment services for retirement.
Assisting in building out the entire Servicedesk system and adding/design of online knowledge base regarding all of our services.
We use remote access to assist our clients and with all the current security measures, office systems and also take part in nationwide installation of newest hardward and software for our clients.
Assisted in all windows pc builds, installs, as well as Ipad and Iphone support for client software and security access installations and updates.
Vitalant
Desktop/IT Support
875 Greentree Road, Pittsburgh, PA 15106
11/2015-01/2019
Responsible for day to day desktop/laptop/Smartphone/IT support for BSI corporate office systems, via phone, email, instant messaging, in person, for, and including PC imaging via SCCM. Maintenance and installs of MS Officesuite, and associated software, as well as repair, replacement, and maintenance of BSI/Central Blood Bank Mobile Equipment Kits. This includes Win7 tablets, and zebra label printers.
On site visits for installation, repair, replacements and maintenance for all area blood center’s equipment for daily operations.
Monitoring of Donor ID software and hardware including daily backup and archiving, Symantec Virus updates and all windows 7 professional updates for all desktops and laptops.
Use of Altiris and Cherwell ticketing system to track and complete work orders for Pittsburgh, Chicago and Scottdale, Arizona, and other national affiliates.
Daily set up and take down, of Go To Meeting Video/Audio conferences corporate wide.
Extensive Active Directory usage for all users on corporate network for password, profile, security resets, including adjusting user permissions, access, and printer installs for Windows 7 Professional desktops/laptops, and proprietary ITxM/BSI software for both corporate as well as mobile units. Daily use of SQL Server Management Studio 2008 for remote database updates.
VNC, RDP, and Altiris remote access to all corporate devices and mobile units for troubleshooting, and installation requests corporate wide.
CVS Corporate
Desktop Support Engineer/PC Deployment
07/2016 - 09/2016
Supporting corporate upgrades of all Windows pc’s and laptops to Windows 7.
Windows 7 imaging, via SCCM, upgrades of memory, hard drives, as well as associated peripherals,
Including HP combo printer/scanners, Zebra Label Printers.
Software/Hardware support for over 300 users during upgrades, Active Directory, adding/removing users and computers, also utilizing User State Migration Tool for back up and restoration of user profiles, as well as Sophos Encryption installation.
Assisting uses in acclimation to Windows 7, including porting of CVS proprietary software to new OS via HEAT ticketing system, from ownership to resolution.
Basic Mac OS troubleshooting.
WPAHS
Desktop Support Engineer/PC Deployment
12/2014 – 06/2015
Supporting the 7 Hospitals of WPAHS and satellite offices for deployment and installation of Windows 7 desktops, mini and thin clients as well as laptops, scanners, faxes and cameras for use by medical personnel and relevant staff members.
Onsite Helpdesk assistance during upgrade and go-live, active directory usage for adding users and computers.
Related duties include imaging of desktops/mini pc's and thin clients, utilizing MSCCM (Microsoft System Center Configuration Manager)
Physical setup of combo mini pc/thin client/LCD monitor with power supplies and all cabling for ease of installation on site.
Aesynt (formerly Mckesson Automation)
Help Desk Analyst
March 2003-April 2014
Troubleshoot and resolve software, hardware, network and database issues on all versions of Mckesson Automations pharmaceutical dispensing and packaging software. These systems involve work with Mckesson Robot, Med Carousel, PacMed, Acudose, Meddirect, Horizon Med Comm, and other hardware with the related software for the distribution and packaging of hospital and pharmacy drugs.
In addition, I am well versed in working on all major windows operating systems. These include Windows NT, 2000, XP Professional, Windows7 as well as Windows NT, 2000 and 2003 and 2008 Server.
Along with troubleshooting issues, I also analyze site operating systems to see if there is any improvements that can be recommended for hardware or software upgrades.
Daily use of, and a good working knowledge of remote access software, as well as installations of PCanywhere, Citrix, ADM, which includes cross platform updating and patching, SMS, RAS, VAN, proxy and VNC software.
I am part of the Installation Group that works via remote connection, as well as with all on-site field service technicians for hardware and software installs, either Mckesson proprietary software or Microsoft products and patches. These include computer and hard drive replacements, printers, scanners and other peripherals. Software updates such as anti virus and virus removal assistance services are provided as well.
Also responsible for setting up dispatches of technicians for on-site repair, including follow-up, and post repair parts ordering and tracking when the repair is completed.
Worked on the Mckesson Internal help desk in conjunction with members of the Mckesson Implementation group as we as Strategic Account Specialists, which requires a more in depth knowledge of setup and testing of new customers as well as current clients, involving hardware and software issues.
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