MARLON R GRAVES

Springfield, MO ***** 954-***-**** adoz5j@r.postjobfree.com @mrgakamaze

Professional Summary

Experienced multi-talented professional with over 25 years of combined education management, sales, instructional training and product marketing acquisitions. Transparent in leadership, conflict resolution while excelling in student success for the adult student. Marlon Re’Sean Graves has a proven record for training and mentoring professionals, while saving cost, education consumers and increasing profit. sales.

Skills

Technical and Product Skilled

Strategic Prospecting Skills

Transparent Communicator

Self-Managed & Reliable

Teamwork Oriented

Leadership

Time Management

Conflict Resolution

Work History

MSR Military Service Representative (CC Account Manager) Sept 2020- Present

USAA Ttec USA Inc. Springfield, MO

Servicing both Active & Veteran CC Account ranging in monetary value from $500-$100k

Research solutions for efficient use domestic & international use…

Asst Sales Manager in Training (National Management Program) Sept 2019- March 2020

Havertys Furniture (Furlough March 2020 due to Covid-19) Springfield, MO

Sold In-store and Online products to new and existing clients.

Reinforcing customer selections and helping them complete their room and house evaluation

Over saw (CRM) customer relationship management system for SW Mo region, conducting prompt and professional follow-up with clients before and after the sales.

Conducting financing reviews, delivery & set up plans, procedures, warranties, etc.

Coordinating delivery between customer and distribution/delivery system

Maintaining knowledge of a broad range of furniture styles and products.

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Vacation Ownership Consultant Apr 2018 – September 2019 Wyndham Destinations Branson, MO

Sold and Negotiated contract agreements between owners per previous property acquisitions to clarify benefits earned, missed or declined over term of ownership.

Saved $1,300,000 in revenue within first associate year by researching and

implementing cost-saving initiatives while creating fresh new approaches thru savings plans through i.e., cost-analysis, Wyndham Rewards, Plus Partners and Wyndham Perk Savings programs.

Adjunct Instructor - TRIO / Upward Bound Feb 2017 - Aug 2018

Missouri State University Springfield, MO

Taught ACT (American College Testing) preparatory classes in English Composition and Writing, College Math, Science Reasoning and Critical Thinking Concepts to 1st generation college bound high school juniors & seniors via federal funded TRIO / Upward Bound program.

Collaborated closely with Director of Education - TRIO / Upward Bound

program to improve ACT pre-test scores by 24% over 8-week course for 21

students. Improved student performance avg class score from 23 to 27.

Scores competency scale 1 (low) to 36 (highest).

Tracked student assignments, attendance and test scores and entered

online database to provide real-time progress monitoring.

Adult Education Instructor Dec 2013 - Sep 2016

Miami Dade College Miami, FL

Lead Instructor - Instructed lectures, discussions and demonstrations through Adult Basic Education, General Education & Professional Develop course work to adult student @ MDC North Campus and MDC West Campus - Everglades Correctional Facility Re-Entry Program.

Managed department course approvals and attendance reports for over 1,700 students as.

Maintained 83% pass rate for courses. 76% retention rate and 84% attendance rate.

Conducted IEP (Individual Education Plan) skills assessments and uncovered performance gaps.

Department Liaison - cultivated partnerships with local vocational training programs during and post-graduation i.e., In Sight LLC., City of Miami Gardens and MDC Technical & Education programs for job placements. Achieved a 72.7% success rate from completion of diploma to job placement.

Senior Education Trainer Dec 2008 - Feb 2013

Purdue Global University - Online Fort Lauderdale, FL

Trained instructors nationally via Black Board initiative to complete Ed-Tech Certification for independent Colleges & Universities thru the Kaplan Test Prep (Coral Gables, Fla.)

Sr. Education Consultant – Masters Division (2011-12) Recruited potential master students and provided subject matter expertise on all master’s degree of Education courses provided.

Recruited potential Associate, Bachelor student’s degree-oriented programs toward completion.

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Maintained performance metrics of 77% application to start rate, 81% retention rate and 78% graduation rate for students who completed over 50% of course degree work.

Created training documentation, and conducted supervised team workshops addressing discovery question, techniques, relationship building and closing strategies.

Collaborated with Instructors and Academic Advisers to determine PFS (Plan for Success) plans to keep students on track to graduate.

Marketing Coordinator (Part-time) Dec 2006 - May 2016

Cox Media Group - Miami Fort Lauderdale, FL

Planned and carried out successful marketing events and with remote appearances as team lead of promotions & marketing teams.

Web Producer for WHQT, WEDR, WFLC and WFEZ (Miami, Fla.) Increased web tour flow from avg 20,507 web visits to 1,063,198 combined visits from 2011-2014. Reached goal 4x over expectancy.

Tracked and reported on marketing campaign responses.

Composed daily posts for social media and created both visual and digital presence for CMG- Miami on all social medial platforms.

Assistant Producer and contributor to show content WHQT / Hot105fm "Hot Talk" with Chief Jimmy Brown 2007-2013.

Voiced selective projects for CMG clients as needed for advertisement & marketing purposes.

Senior Enrollment Coordinator Jan 2005 - Mar 2007

Sanford Brown Institute Fort Lauderdale, FL

Promoted to Co-Assistant Director of Admissions over Medical Assisting, Medical Billing and Massage Therapy during relocation of Fort Lauderdale Campus. (12/2005-8/2006) *Responsible for re-entry admissions of students who were relocated due to Hurricane Wilma damage. Successfully, retained 83% of students back into desired program of choice.

Coordinator for allied health students into Medical Assisting, Medical Billing, Massage Therapy, Surgical Technician, Cardiovascular and Diagnostic Programs.

Enrollment Counselor II Mar 2003 - Jan 2005

University of Phoenix Fort Lauderdale, FL

Enrolled prospective students into Associate, Bachelor and master’s degree programs.

Met all recruitment metrics with 91% overall performance grade.

Achieved and awarded TOP Salesman Award of The Month May, June, September 2003, January - March 2004, and June 2004. Promoted from Enrollment Counselor to Enrollment Counselor II / Presenter July 2004.

Received training and certification from University of Phoenix to represent brand, explain program curriculum and degree requirements.

FCAT Coordinator / Instructor May 1997 - Jan 2003

Dade County Public Schools Miami, FL

Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of FCAT (Florida Comprehensive Achievement Test) for preparatory sessions with 11-12 grade students.

Conducted 4-week transition training among staff and instructors at Miami Central High School from HSCT (High School Comprehensive Test) to FCAT (Florida Comprehensive Achievement Test).

Initiated new learning methods, testing strategies and promoting total student comprehension while curbing learning time.

Taught remedial English and math courses to at-risk students who tested below grade standards.

Also, certified Instructional substitute to area middle and high schools as needed from 1997-2001 when not proctoring FCAT testing

Recruiting Coordinator Instructor Jan 1995 - May 1997

Baker University Baldwin City, KS

Recruiting Coordinator & Asst FB Coach Fall ‘95 - Spring ‘96 -*Covered (Kansas City Metro, St. Louis Mo, Central Missouri and NW Ark.)

Advisor to all Junior College Student-Athletes transfers '96- ‘97

Collaborated with Athletic Director, to meet recruiting needs in urban areas in the region. (Note: Hired as Graduate Asst. to Athletic Director as Minority Admissions Coordinator)

As Minority Admissions Coordinator - partnered with Director of Admissions to spearhead and achieve a minority student admission goal of 11% by Spring 1997 from 4% Spring 1995. Achieved our goal by 200%, through the NEXTDOOR initiative in the Kansas City, Lawrence, Ks., and Wichita, Ks. metro areas from Spring 1995 -Spring 1996. Expanded NEXTDOOR initiative into Tulsa, Ok in 1996.

Partnered with INROADS a Business & Technology youth advance internship placement program for minority high school students. to provide site instructional courses in areas of computer science, business strategies and concepts as well advance college writing.

Education

High School Diploma Spring 1991

Central High School Springfield, Mo.

Associate of Arts: Business Administration Winter 1992

Kemper Military School & College Boonville, MO

Bachelor of Science: Sociology Psychology Winter 1995

Baker University Baldwin City, KS

Master of Science: Higher Education Administration Winter 2012

Walden University Minneapolis, MN

Master of Arts: Divinity Presently Attending 2021

Jacksonville Theological Seminary Jacksonville, Fla

Certifications

Higher Education Test Administrator

Member - National College Testing Association (NCTA) 2013 - Present

Certified Testing Proctor: CTB / McGraw Hill: GED TABE 9/2014 - Present

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