Customer Service

Melissa Lynch

*** ****** ***** ********, ** ***** 573-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Detail-oriented professional offering 9+ years of management experience, customer service, communications, and appropriate distribution of information. Maintains medical records systems in compliance with federal and state requirements. Provides a central point of contact for support and assistance in resolving problems with Electronic Medical Records (EMR).

Honors / Awards: Dean’s List; HUD Award Winner - High Performer Status - 2009 - 2018.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Shows sound judgment and good decision making when dealing with problems.

Microsoft Office Applications: MS Excel; MS Word; MS PowerPoint.

Missouri Department of Health & Senior Services - Level 1 Medication Aide

National CPR Foundation - Pediatric First Aid / CPR / AED Certification

KEY QUALIFICATIONS

Accounting, Payroll, and Banking Systems Healthcare Law HIPAA Compliance Charting Filing Medical Terminology

Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling

Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification

Interpersonal Professional Communications Business Office Operations Medical Office Procedures

Medical Practice Management Systems Practice Structure Leadership & Management Anatomy & Physiology

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 2019

Sikeston Career and Technology Center - Sikeston, MO Adult Office Technology Certificate Program, 1999

Missouri Department of Mental Health & Behaviors Professional Tools of Choice Training, 2021

RELEVANT PROFESSIONAL EXPERIENCE

Paradise Group Home LLC - Sikeston, MO 04/2021 - Present

Office Administrator

Manage the financial functions of both boy and girl ISO homes, including household budgets and consumer finances.

Provide transportation, support consumers during daily activities at Paradise Activity Center (PAC).

Ensure compliance with policies regarding safety and reporting requirements.

Family Matters Group LLC – New Madrid, MO 09/2020 – 04/2021

Bookkeeping

Prepared, controlled, and checked various accounts using standard bookkeeping methods.

Assisted with personal spending of state budgets for 30+ consumers.

Answered phones, provided information, and filed records.

Paradise Group Home LLC - Sikeston, MO 06/2019 - 09/2020

In-Office Administration

Served as House Lead and House Manager for both boy and girl ISO homes.

Assisted Office Manager with completing background checks, filed paperwork, and created staff schedules.

Managed money that came from the state to ensure house bills were paid on time.

Answered inbound calls and provided supervision and guidance to staff at both houses.

Evaluated work performance, handled employee write-ups, and maintained accurate records.

Updated medication information in MARS (Medication Administration Record).

Oversaw Community RN visits, consumer outings and family visits.

DAEOC Sikeston Early Head Start - Sikeston, MO 01/2019 - 06/2019

Program Assistant

Answered telephones, gave information to callers, took messages, and transferred calls to appropriate individuals.

Documented information, updated paperwork, and maintained documents such as correspondence and other material.

Operated office equipment, such as fax machines, copiers, and phone systems, and provided customer service.

Utilized filing system and used computer for various applications, such as database management or word processing.

Housing Authority of the City of Morehouse - Morehouse, MO 07/2009 - 11/2018

Manager / Executive Director

Trained a new employee to become assistant to help with administrative workload, assist with filing paperwork, and help guests fill out paperwork.

Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and overseeing data management.

Maintained proactive focus on sustaining full occupancy levels and managed maintenance issues and dispatch.

Interfaced with tenants, the Housing Authority Board, HUD, local city officials and the local community.

Demonstrated talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of tenant leases.

Implemented policies, communicated procedures to staff, and ensured staff adherence to standards and deadlines.

VOLUNTEER EXPERIENCE

Cape First of Sikeston - Sikeston, MO 06/2010 – 04/2019

Worship Team Volunteer

Sing 2 Sundays a month, attend practices, and lead church members during services.

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