Customer Service - Phone & Email Support Resume

Maggie (Margarita) Cardena

Calle 6 A # 317 x 19 y 23

Merida, Yucatan, Mexico, 97138

US Phone: 915-***-**** Mex Cell: 52-999-***-****

adoz4s@r.postjobfree.com

20 years of experience in Sales gives me the character to solve customers’ problems in the best way possible mediating between the company’s goals and the customer’s wishes. 4 year Computer Multimedia career with 4.0 GPA gives me the ease to manage many software programs, my internet speed is 80 mbps and makes my communication fast and reliable. Typing speed 20 - 25 words per minute. TECHNICAL SKILLS

MS Office Suite (Word, Excel, Power Point, Outlook) – My Office suite installed in my desktop has a license on my name.

Windows 10 in my desktop (My Windows has a license on my name)

Programs that I learned at school: Macromedia Authorware, Adobe Director, Adobe Premier, Adobe Illustrator, Adobe Photoshop, MS Access, MS Office separate course for each program, HTML 4.0 and later HTMLX 5.0, Autocad, 3D Max, DOS, Avid Pro Tools. Recently I have learned Google Cloud, Word Press and Elementor. With the foundation received from school almost any of the new programs out there is easy to handle and work with.

Taking immediate notes of customer comments has made me an invaluable person for many of them, and could be very beneficial for a Customer Service action.

I have taken two or three courses on Telephone Calling making my speech easy to understand for the unknown person and it is usually engaging making people want to talk with me.

At school I had email classes and learned how to zip, unzip attachments plus make them small in size if pictures are involved, I can handle many extensions and know how to make them possible. PROFESSIONAL EXPERIENCE

ASK MAGGIE in Merida, Yucatan

Home maintenance manager from 2008 up to date, my own small company

Solving plumbing, electric, and masonry problems in houses

Overseeing new installations

PROGRESS LIGHTING

Sales Rep for Mexico country from 1999 up to date

Sales in Mexico have stopped because the Mexico’s importation law changed in 2018, cancelling the importation of lighting products from US.

EDUCATION

RICHLAND COLLEGE, Dallas, Texas

Computer Multimedia, June 2001

GPA: 4.0