Summary

Friendly retail professional with successful background in sales and marketing. Drives sales goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS softwares

Skill Highlights

Verbal and written communication

Task prioritization

Microsoft Office Suit

Professional and courteous

Innovative and Service-focused

Multitasking and time management

Experience

CERTIFIED CREW TRAINER – From March 2019 – Present MH Alshaya Co, Kuwait (Franchisee of Raising Canes. USA. – Global restaurant chain)

Leading the team in Restaurant Operations – Performs as a regular crewmember and meets quality standards, act like a role model on all operational processes, procedures and safety.

Train and develop new crewmembers in all areas of Operations – Extensive training with quality standards, process flow and safety measures in cooking, POS, dining, drive thru etc.

Extensive and consistent post training evaluation on trainee's performance to help them to achieve targeted quality and standard with optimum speed of service.

Provides specific and constructive written and verbal instructions to crewmembers before/during/after shifts.

Reporting to the Manager, the progress, challenges, and opportunities on each trainee SUPERVISOR - From February 2016 to February 2019

City Tower Hotel, Kuwait

Checking and keeping the rooms ready to occupy and routine check-ups of occupied rooms to as per the hotel standards including stairways and lounge areas, for cleanliness

Supervise, train and motivate housekeepers on cleaning and maintenance, tidiness and hygiene standards on a daily basis

Schedule shifts and arrange for replacements in cases of absence

Respond to customer complaints and special requests

Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves

Participate in large cleaning projects as required

Ensure compliance with safety and sanitation policies in all areas JOE GALLY R. PALCUTAN

Phone: +965-****-****

Email: adoz3i@r.postjobfree.com

FIELD PRODUCT SPECIALIST/SALES EXHIBITOR - From July 2013 to December 2015 Star Appliance Centre Inc. Philippines – Franchisee of L.G. Electronics A product specialist is responsible in promoting and enhancing the product of the organization and has the most vital link between the customers and the production team

Field product specialist analysing the market trends, substitutes and feed backs

Understanding the client’s requirements, delivering products that meets their expectations, and designing strategies that would help in stabilizing the product in the market.

Ensuring that the product is visible to the customer.

Merchandising the product

COUNTER CHECKER - November 2012 to May 2013

Sm Lanang Premier, Philippines

As counter checker we ensure that all the costumers’ items are correct and in good condition before leaving the counter

Responsible to weigh items bag merchandise, issue trading stamps and promotional coupons.

Process customer transaction of good services while providing superior customer services.

Responsible in checking quantity and quality of the product before the customer leave. Education

Bachelor of Science in Elementary Education not completed University of Mindanao, Philippines

Vocational - Housekeeping 2015 – short course completed Languages

English Expert

Filipino Native

Awards & Certificates

“Hospitality Hero” Award from Alshaya Hospitality Division, Kuwait - 2021 for being Confident, Genuine and Passionate.

“Basic Food Safety” Certificate from Alshaya Hospitality Division, Kuwait - 2021 for successfully passing the Training Course on basic food safety.

“Employee of the Month” for the months of February, September, December 2020, June 2021 Certificate on “Basic Food Hygiene” on 30

th

July 2017 from City Tower Hotel, Kuwait

Reference

Kit Miranda – Store Manager, Raising Canes (Alshaya, Kuwait) Mobile : +965-****-**** Anura De Silva – Housekeeping Manager, City Tower Hotel, Kuwait, Mobile : +965-****-**** John Lerry – Supervisor, LG Philippines, Mobile : +63-97-783*-****