L. Todd Fletcher

**** ******* *****

Lutz, Florida 33559

813-***-****

adoz2v@r.postjobfree.com

DIRECTOR OF OPERATIONS

Technology Leadership Operations Management

QUALIFICATIONS:

An innovative, ISO certified, operational executive with expertise in database & software development / management, distribution, logistics and operations, process re-engineering, organizational connectivity and strategy realization. Accomplished in creating business partnerships with an emphasis on strategic planning and resource allocation resulting in significant cost savings and improved operating efficiencies. Proven abilities in the following areas:

Software Development

Inventory Control / Planning

Organizational Realignment

Cost Containment/Avoidance

Database Administration

Strategic Planning / Analysis

Transportation / Logistics

IT Departmental Management

Employee Relations

ACHIEVEMENTS:

Translated Business Needs into an effective software application by developing a strategic plan that incorporated automation into areas where manual processes existed. This included custom software development, introduction of scanning technologies and hardware upgrades. Result: 25% increase in overall facility productivity.

Process Improvement - spearheaded the successful turn-around of multiple facilities through the evaluation and betterment of personnel, procedures, and industry-related technologies. Result: President’s Award for Operational Excellence, Most Improved Facility of the Year, Most Improved Facility of the Quarter.

Exceeded/Maintained/Strengthened budgetary and operational metrics by thoroughly and continuously analyzing and improving upon personnel, cost containment initiatives, and operational enhancements. Result: Total operational budget within 2% to 3% of sales with savings of over $60K in corrugated expense and $30K in process/manning enhancements.

Improved operational processing accuracy to record levels through heightened employee accountability and process/continuous improvement measures. Result: 60% reduction in facility processing errors resulting in $300K in savings.

Conceptualized/Authored/Developed automated interfaces between two independent systems through the assessment and determination of operational inefficiencies. Result: Reduction in inbound processing labor hours by 24 hours per day and identification and correction of a $1M unit of measure discrepancy.

Engineered/Implemented/Programmed multiple custom software programs – relational databases to increase productivity and enhance ease of use for front line operators. Examples include Inventory Cycle Count Program/Database, Custom dashboard that brought four independent systems (Best of Breed approach) into one centralized screen, Custom graphics work order program to automate a very manual process. Result: 99.92% Inventory Accuracy with a less than 1% Physical Inventory dollar variance over Southeast Region.

Established superior human relation’s management program by enforcing and upgrading existing company policies and designing an extensive software application for HR Employee Management, Team Building & Employee Recognition. Result: Less than 1% turnover rate for 70+ employees and 500+ days of accident free operations.

L. Todd Fletcher Page 2

PROFESSIONAL EXPERIENCE:

Independent Contracting – Self Employed OCT 2020 – Present

Tampa, FL

Various Independent Contracting Assignments; as well as, consulting services specializing in all logistical/operational areas; as well as, custom software/application development for small to mid-sized companies. Consulting areas included: asset inventory management, equipment logistics, transportation and freight, oversight of multiple operations, all warehousing/distribution operations, demand planning, production forecasting, system implementation, software development and technological implementations, sourcing and procurement services, computer setup and installation, computer troubleshooting and virus removal, and software installations.

Fulfillment Manager NOV 2012- OCT 2020

Medicomp Inc ~ Melbourne, FL

Direct all aspects of Company logistics and operations throughout the United States and Internationally. ($15M in Revenue / $1.0M Operating Budget) Responsibilities include, but are not limited to, inventory management, equipment logistics, transportation and freight, oversight of all warehousing/distribution operations throughout the United States, direct P&L responsibility, demand planning, production forecasting, system implementation, software development and technological implementations. Evaluate, Recommend, and Implement systems and procedures to efficiently operate the warehouse and transportation operations including warehouse management systems, transportation management systems, custom development of optimization software, routing software, and other systems to enhance operational performance.

Monitors employee performance to ensure compliance with project management plan, contract/task order, and compliance with pertinent regulations.

Identifies, distributes, assigns, and balances tasks among employees in accordance with skill level, workflow, and workload.

Provides daily direction and guidance to team members and assists with problem resolution; accomplishes work through others as a senior member of a team.

Develops and ensures delivery of operational requirements for professional services support.

Independent Contracting – Self Employed DEC 2008 – NOV 2012

Dallas, TX & Tampa, FL

Consulting services specializing in all logistical/operational areas; as well as, custom software/application development for small to mid-sized companies. Consulting areas included: asset inventory management, equipment logistics, transportation and freight, oversight of multiple operations, all warehousing/distribution operations, demand planning, production forecasting, system implementation, software development and technological implementations, sourcing and procurement services, computer setup and installation, computer troubleshooting and virus removal, and software installations.

IT/Computer setups, repairs, virus removal, enhanced efficiency of operation, Hardware replacement & data transfer for individual & business-based clients.

Worked with clients, assess client needs, resolve client problems, satisfy client expectations, and commit to quality service.

Lead a team of technical and administrative staff in developing, coordinating, and implementing operations and technical activities and requirements

Develop and maintain productive partnerships with clients and apply negotiation techniques to conduct contract negotiations with business-based clients.

Director of Enterprise Operations MON 2005 – DEC 2008

The Expo Group ~ Irving, Texas

Directed all aspects of Company logistics and operations throughout the United States. ($40M in Revenue / $6.0M Operating Budget) Responsibilities included: rental and asset inventory management, equipment logistics, transportation and freight, oversight of operations on job sites, satellite offices’ compliance and management, all warehousing/distribution operations throughout the United States, direct P&L responsibility, demand planning, production forecasting, system implementation, software development and technological implementations. Evaluate, Recommend, and Implement systems and procedures to efficiently operate the warehouse and transportation operations including warehouse management systems, transportation management systems, optimization software, routing software, and other systems to enhance operational performance. Reporting Departments include Field Operations, Corporate and Branch Operations, Transportation, Graphics design and production, and Inventory Control. Reporting Distribution Centers include Dallas, Texas; Irving, Texas; San Jose, California; Las Vegas, Nevada; Chicago, Illinois.

Distribution Center Manager 2004 – 2005

Edward Don & Company ~ Fort Lauderdale, Florida

Directed logistical operations throughout the state of Florida across multi-facilities ($150M in Revenue / $5.0M Operating Budget). Established goals and objectives, developed policies and procedures, and enhanced automated systems. Oversaw manning, budgets, local vendor selection, carrier adherence to agreements, facility layout, building and equipment maintenance, and communication between Florida Facilities and Corporate Offices on all issues. Reporting departments included Local Customer Service, Delivery, Operations, Maintenance, and Inventory Control.

General Operations Manager 2001 - 2004

Corporate Express ~ Miami, Florida

Directed the operations of the Miami Distribution Fulfillment Center ($100M in Revenue / $3.0M Operating Budget). Performed in a similar capacity as the Edward Don & Company Distribution Center Manager position described above for one of the world’s leading marketers of office products and business supplies. Reporting departments included Customer Service, Delivery, Operations, Maintenance, Inventory Control, Furniture Installation, and Furniture Delivery.

Business Manager 1999-2001

W. W. Grainger (Grainger Integrated Supply) ~ Orlando, Florida

Provided complete MRO services for Universal Studios Florida, including two regional theme parks and a nighttime entertainment complex. MRO services encompassed Business Process Re-engineering, Integrated Procurement Services, Integrated Inventory Services, Supply Chain Management, Tool Crib Management, Information Management, SAP Operating System, and an Internet-based Electronic Procurement System. Controlled a $20M procurement contract with a $1.5M cost-savings guarantee.

General Operations Manager 1997-1999

Angelo Brothers Company ~ Jacksonville, Florida

Directed the operations of the Jacksonville Distribution Center ($40M in Sales / $2M Operating Budget). Performed in a similar capacity as the Corporate Express GOM position described above for one of the world’s leading marketers of quality decorative electrical and lighting products, including light bulbs, lighting fixtures, and specialty lighting accessories.

Shift Supervisor 1995-1997

United Stationers Supply Company ~ Jacksonville, Florida and Fort Lauderdale, Florida

Effectively supervised 40+ employees in all facets of warehouse operations including inbound processing, stocking/replenishing merchandise, order processing, shipping, and inventory control for two regional distribution centers ($90M in Sales / $22M Inventory Accountability / 26K Stocking Units).

Nuclear Specialist 1987-1995

United States Navy ~ Kings Bay, Georgia

Coordinated and Managed the quality assurance program for a Naval Nuclear Submarine including drafting procedures for both scheduled and emergency repairs. Served as a technical instructor in all aspects of Nuclear Power generation incorporating theory, operations, and maintenance of plant facilities. Adapted to the rigors of Naval Duty aboard two Trident Class Nuclear Submarines.

EDUCATION:

University of the State of New York

Bachelor of Arts

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