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Strategic Account Manager

Location:
Ronkonkoma, NY
Salary:
175000
Posted:
October 11, 2021

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Resume:

~ Strategic Account Manager/Client Executive/Partner ~

QUALIFICATIONS PROFILE

Top-performing, results-driven, and customer-centric senior client executive, with broad-based experience in leadership, sales, and customer service within healthcare, nonprofit, and public sectors. Expert at acquiring new accounts, promoting internet of things (IoT) and mobility solutions, expanding territories, driving market share growth, and building rapport with diverse groups. Recognized for strong work ethic and adeptness in establishing win-win relations and addressing needs of customers to ensure utmost satisfaction. Equipped with proven effectiveness to multitask in a fast-paced environment with dedication to superior service.

CORE COMPETENCIES

Excellent Presentation, Negotiation, and Closing Skills Consultative/Solution Selling and Lead Generation

Cross-functional Leadership and Collaboration Sales Forecasting and Customer Needs Assessment

Problem-Solving and Decision Making Abilities Unique Prospecting Techniques and Cold Calling

PROFESSIONAL EXPERIENCE

Verizon Wireless – New York City, NY: 2009–Present

Client Executive Public Sector–State Local Government and Education Apr 2019–Present

Provide expert oversight to large, complex New York City government accounts by exemplifying strong follow-through skills, creating sense of urgency, and delivering superior customer service. Establish long-term quality relationships with state, local, and academic agencies by addressing their diverse needs and providing innovative business solutions. Maintain clear communication path with customers to escalate their business challenges through the use technology and value-added customer services. Generate new sales opportunities by displaying exceptional networking, negotiation, and closing skills. Showcase expertise in writing proposals and proactively responding to request for proposals (RFPs). Stay abreast with the latest market trends by performing extensive research and completing continuous training.

Notable Accomplishments:

Positioned in the 20th for the President’s Cabinet by exceeding total net adds goals to 162% and total sales dollars to 149% based on biannual results

Made substantial contribution and ranked as a top performer for two consecutive years by achieving the following:

o2020: 171% total net adds, 120% total sales dollars, and 185% total SQI/IoT revenue

o2019: 112% total net adds, 108 % total sales dollars, and 2,229% total SQI/IoT revenue

Greatly surpassed sales goals by displaying excellent communication and relationship building skills

Strategic Major Accounts Manager–Healthcare and Non-Profits Nov 2014–Apr 2019

Steered efforts to deliver groundbreaking solutions to healthcare and non-profit sectors that address difficult healthcare challenges, improve patient care, and provide real-time access for care from virtually anywhere. Facilitated follow-up training for new business customers and proficiently utilize sales force automation, funnel management, and prospecting tools. Completed forecasting and tracking reports to identify areas of improvement and for future reference. Assessed and analyzed client needs across the healthcare landscape to recommend innovative solutions and to generate new sales leads and repeat business within existing accounts. Identified new sales opportunities and built solid client base through prospecting, community involvement, and networking. Boosted client retention rate and drove sales goals attainment by demonstrating remarkable strategic planning and solution selling skills. Established positive working relationships with clients for major healthcare and nonprofit accounts.

Notable Accomplishments:

Received the following awards by displaying exemplary sales performance:

oCycle Sales Achievement award in 2017 by achieving Top 10% sales ranking

oDirector’s Tablet Award of Excellence for Best Performance in B2B channel during the first quarter of 2015

Yielded $1.5M annual IoT revenue by negotiating and establishing partnership with Sandata Technologies through the Verizon Partner Program (VPP) to refer home care and I/DD agencies around the US the value of Santrax, an EVV software solution by leveraging Verizon’s network on a mobile device

Consistently ranked as the top performer for four successive years and served as a driving force behind the successful attainment of the following:

o2018: 111% total net adds, 129% total sales dollars, and172% total SQI/IoT revenue

o2017: 125% total net adds, 115% total sales dollars, and 387% total SQI/IoT revenue

o2016: 104% total net adds, 108% total sales dollars, and 601% total SQI/IoT revenue

o2015: 149% total net adds and 189% total sales dollars

Earned distinction as a trusted advisor for existing accounts, responsible for driving significant business growth and value through powerful wireless technology

Business Account Executive–Healthcare and Non Profits Dec 2012–Nov 2014

Expanded clientele and secured sales to healthcare and nonprofit organizations including ambulatory services, physician offices, home healthcare services, medical equipment suppliers, ambulance services and hospitals. Played a vital role in surpassing monthly target sales quotas by acquiring and retaining accounts, as well as effectively negotiating and closing deals. Generated new business, leads, and referrals in assigned territories by displaying excellent prospecting, cold calling, and networking skills. Offered an ultimate customer experience by addressing their diverse needs, employing solution-based selling techniques, and delivering informative presentation on Verizon Wireless products and services. Proposed innovative recommendation on wireless solutions focusing on price plans, data, and other enhanced services, handsets, and accessories.

Notable Accomplishments:

Exhibited paramount efforts and ranked as the top performer in year 2013 by exceeding 119% of gross adds target and 115% of sales quota

Outperformed 83 account executives and positioned in 15th spot during the first year of tenure

Obtained the Director’s Tablet Award of Excellence by displaying distinguished performance in B2B Channel in the first quarter of 2014, as well as the third and fourth quarters of 2013

Ranked in 1st place in the Tablet Titan Contest for achieving the 4th place in July 2013 and the highest sales growth in June 2013

Retail Sales Representative Aug 2009–Dec 2012

Closely monitored upselling opportunities and provided solutions to deliver products, services, and support to new and existing customers. Rendered expert advice to customers regarding all Verizon products and services while escalating queries in a timely manner.

Notable Accomplishments:

Surpassed monthly sales quotas by securing new activations, account renewals, accessories, and enhanced services

Received the Winner's Circle award for amplifying target sales quotas out of 1,300 sales representatives

Achieved the #1 ranking out of 90 peers in new activations and #3 out of 90 for the highest contract renewals year to date (YTD) within zone territory

Bagged the 3rd place for the highest gross add attainment within New York East Division in May 2012

Attained the Best Sales Results and Metrics award within zone territory in March 2012

Successfully overachieved quota by 148% in new activations and 160% in renewals with existing customers in 2011

EARLIER CAREER

Coca-Cola Enterprise Corp. – New York City, NY: 1999–2009

District Sales Manager

Merchandising Productivity Trainer

Merchandising Supervisor

Sales Account Manager

EDUCATION

Bachelor of Arts in History and Political Science

Mount Saint Mary College, Newburgh, NY



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