Receiving Manager Dog Daycare
Resume:
JOANNE MARCOTTE
LOMBARD, IL 60148
adoz00@r.postjobfree.com
SUMMARY
Created and successfully ran Bow Wow Playground (doggie daycare and boarding facility) using the skills I have developed throughout my previous careers. Over 29 years experience for two major retail chains. Knowledgeable in store operations, management, sales estimates and reporting, marketing and user software, hardware support, construction and real estate. I possess proven strengths in supervising, training, analyzing, problem solving and communications.
PROFESSIONAL EXPERIENCE
BOW WOW PLAYGROUND 2008-2016
• Built a successful 10,000 sq. ft full-service dog daycare, grooming, boarding, & training facility in the western suburbs of Chicago.
• Sourced and managed 15 full and part-time staffers, professional groomers, and trainers.
• Developed 1000+ customer base with weekly attendance of 200+ dogs for boarding and daycare.
• Created and implemented Long Range Strategic business plan, Marketing Initiatives and maintained balanced budget.
DOMINICK’S FINER FOOD, Oakbrook IL 2000-2008
Executive Administrative Assistant/Office Manager, District Operations
• Assist 4 Vice Presidents with daily activities, expense reports handling highly confidential material
• Coordinate Service program
• Act as liaison between 50 stores and Vice President, “when in double call district ops”
• Prepare weekly sales spread sheets for Division President
• Prepare Powerpoint presentations for meetings
• Planned contests, luncheon and help where needed with the service program
• Coordinate and planned outside meetings, caterer, restaurants
• Create weekly Powerpoint presentation and present via satellite to stores weekly
• Coordinate weekly itineraries for merchandisers
• Control office supply expense for entire chain, store and backstage
• Maintain calendars for Vice Presidents
• Handle customer complaints
• Schedule travel arrangements
• Outstanding volunteer Employee at Safeway 2006
AMERICAN STORES PROPERTRIES, INC., Melrose Park, IL 1996-1999 SR. Administrative Assistant/Office Manager, Real Estate 1997-1999
● Assist Corporate Vice President with daily activities, handling highly confidential material
● Daily contact with Officers of Corporation
● Update and distribution of tracking report containing sensitive timing of store development
● Reconciliation of budget and fixed assets
● Implemented new cell phone system saving $2500.00 per month in costs
● Prepare packages for presentat6n to the Real Estate Committee for approval
● Verify that charges on expense report for all department members are correct
● Inventory and order supplies for department
● Coordinate and planned outside meeting, caterer, hotels restaurants Administrative Assistant, Construction 1996-1997
● Prepare estimates for Vice President approval
● Assist 3 project managers with daily activities
● Interface with other departments, Real Estate, Store Development, Store Planning, Maintenance, Environmental
● Rectifying of all payments before sending to payment center Coordinated travel arrangements, prepared expense reports
● Coordinated all fixture packages and all documentation necessary for construction project start
● Estimate comparison, AIA contracts, Insurance Certificates, Change Orders, Approve for payment of bills
● Created a new punchlist system for Project Manager sign-off JEWEL FOOD INC., Melrose Park, IL
Sales/Marketing Department 1995-1996
● Analyzing of Sales
● Multiple weekly sales reports run
● Future Sales and Merchandising Plans
● Ad Layout and Proofing Actmedia Liaison
● Preferred Card
● Billing and Payroll
● Ad comparisons
AMERICAN STORES INC., Melrose Park IL 1992-1995
Labor Scheduling Specialist (Jewel, Acme, Star, Albertson)
● Coordinated company wide implementation of new Labor Scheduling Application company wide, which enabled lower payroll costs and increased scheduling efficiency Assisted in the implementation of Receiving Software roll-out company wide
● Provided software and hardware support to all 524 stores. User support was also provided for Corporate employees through out the country
● Created and performed a Quality Assurance Testing of AS/400 software and hardware with maintained system and data integrity
● Developed and implanted a two day training seminar for 20 support desk members on procedures and application of Labor Scheduling application and AS/400
● 5 employees reporting to me
● Tested software fixed or enhancements prior to release at store level to ensure accuracy and effectiveness
● Participated in configuration and installation of Memorex and IBM terminal operated by AS/400 system
● Created and maintained data base with or 2,000 USERID’s allowing to access the AS/400
JEWEL FOOD INC., (Store Level) 1977-1992
Receiving Manager 1990-1992
● Purchased direct vendor sold products based on sales projections and inventory
● Wrote detailed weekly plans for merchandise displays and supervised the construction
● Reconciled bills from vendors for grocery department totaling nearly $1 million in merchandise monthly
● Provided necessary sales and figures for company audits being performed
● Organized all product inventory
● Scheduling and payroll
Customer Service Manager 1981-1990
● Supervised entire front end staff of 75-100 people at respective stores
● Supervised bookkeeping staff (service desk)
● Forecasted sales to determine allocation of personnel hours
● Created weekly employee schedule effective in meeting budget restraints
● Hired, conducted orientation and trained over 500 front end employees
● Reviewed personnel for performance and job advancement
● Consistently surpassed company standards on internal audit including, security, cash control, policy and procedure
● Coordinated a store Grand Opening. Tasks included extensive hiring, orientation, and training of all front-end employees. Assist through 2 weeks of Grand Opening
● Processed returned checks and collection of bad checks
● Balanced sales to cash. Assured and facilitated cash security. Performed cash audit of $50K-400K daily
● Received two Jewel Customer Courtesy Award for outstanding performance
(1982-1983)
Clerk, 1977-1981
Held progressively responsible part-time positions at Jewel Food Stores COMPUTER SKILLS
Microsoft Office Outlook-Gmail-Yahoo
Apriori Web
10 key
EDUCATION
Illinois State University 1978-1980
PERSONAL INTERESTS
Economic Development Committee Villa Park IL (Chairperson) Kappa Delta Sorority House Corporation Director (Uof I) West Suburban Humane- Society
Great Lakes Lab Rescue
American Cancer Society
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