Ajay Singh

●Flat No. * Siddhartha Niketan Kaushambi Ghaziabad U.P.

Tel: 91-11-783-***-**** E-mail: adoyzr@r.postjobfree.com

PROFILE

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●Proficient with both the training and production functions.

●A self-motivated and goal-oriented professional.

Team leader (Client Acquisition)

NEW AGE WEALTH MANAGEMENT Nov 2010 – Dec 2020 A-283 2 nd Floor Defense colony New Delhi -24

NEW AGE WEALTH MANAGEMENT is a professionally managed stock broking house.

Job Responsibilities:

●Developing departmental plans.

●Setting and meeting goals and deadlines.

●Implementing procedures to improve productivity and quality.

●Outlining and monitoring responsibilities of team leaders.

●Setting training modules.

●Conducting training/feedback sessions.

●Handling clients.

Quality Analyst

Keane India

Nov 2007 - 2010

Keane India is a reputed and renowned BPO, and software development company.

Job Responsibilities:

●Monitoring calls for the agents.

●Setting quality parameters.

●Implementing procedures to improve quality.

●Outlining and monitoring responsibilities of team leaders.

●Setting training modules.

●Conducting training/feedback sessions.

●Handling client audits.

Sr. Customer Care Officer

IT&T L.T.D Jan 2005 – 0ct 2007

IT&T L.T.D is a reputed and renowned BPO.

Job Responsibilities:

●Taking inbound calls

●Maintaining call data.

●Implementing procedures to improve quality. ● Outlining and monitoring responsibilities executives ● Conducting training/feedback sessions.

Customer Care Executive

ICON DATA MANAGEMENT L.T.D Dec 2002 - Jan 2005

Job Responsibilities:

●Making outbound sale calls.

●Maintaining call data.

●Implementing procedures to improve quality.

●Outlining and monitoring responsibilities executives

ACADEMIC QUALIFICATIONS

3 Yrs Degree in hotel management

I.H.M GOA (PUSA) Year 1997 -2001

INSTITUT E OF HOTEL MANAGEMENT CATERING

TECHNOLOGY AND APPLLIED NUTRITION GOA (PUSA)

INTERESTS AND ACTIVITIES

●Reading.

●Adventure Sports – tracking, water rafting, racing, etc

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