Customer Care Service

CANDY EMURAISHE

■ **, Apata Street Shomolu Lagos State■ +234**********■ adoyyy@r.postjobfree.com■

PROFESSIONAL PROFILE

Extremely resourceful and enthusiastic customer care executive with a strong commitment to accuracy, efficiency, productivity, and performance excellence; offering remarkable experience and accomplishments in business management and administrative settings. An enthusiastic achiever with proficiency in performing administrative functions, cultivating high profile business relationships, exceeding corporate objectives, strengthening and maintaining client relationships, advancing effective business development campaigns, and providing an unparalleled level of customer service. Highly recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to work with internal and external customers. Seeking a position in an organization dedicated to world-class quality where top-notch services are utilized in alignment with the organization’s vision and mission.

Key Skills Set

●Customer Relationship Management

●Telephone Demeanour

●Corporate Communication

●Negotiation

●Administrative Proficiency

●Regulatory Compliance

●Strategy Implementation

●Project Management

●Effective Communication

●Sales and Marketing

●Innovation and Creativity

●Customer Focused Service

●Problem Solving

●Emotional Intelligence

●Complaint Resolution

Core Competencies

Courteous and easily develop excellent customer relationships that foster long term partnership and success.

Enthusiastic, flexible, and self-motivated individual with a “can-do” attitude to work.

Ability to manage self and others to high-quality deliverables.

Excellent communication, presentation, documentation, and time management skills with the ability to see the big picture and understand details.

Derive pleasure in going extra miles to achieve targeted goals and objectives.

Possess outstanding organizational ability and a problem-solving approach to tackling challenges.

Work Experience

CUSTOMER SUPPORT SPECIALIST Jan. 2021 - Present

Ikeja Electric Distribution Company

Manage large amounts of inbound and outbound calls in a timely manner.

Researching required information using available resources.

Handling and resolving customer complaints regarding product sales to customer service problems.

Providing customers with the organization’s service and product information.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Identifying, escalating priority issues and reporting to the high-level management.

Routing inbound calls to the appropriate resources.

Following up complicated customer calls where required.

Completing call notes and call reports as necessary and updating them in the CRM.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Recording details of comments, inquiries, complaints, and actions taken.

Managing administration, communicating and coordinating with internal departments.

CUSTOMER CARE EXECUTIVE Jan. 2020 - Dec. 2020

Eco Bank Nigeria

Maintained high level of exceptional customer service by appropriately responding to and resolving all customers’ complaints and needs, following up to ensure resolution.

Adhere closely to organizational policies and procedures while developing and maintaining a two-way communication with both internal and external customers to achieve profit objectives.

Demonstrate professional etiquette during customer interaction and engagement, enhancing customer satisfaction, and creating positive customer feedback.

Prioritize customer satisfaction and provided excellent service delivery while demonstrating high level of personal effectiveness and strong interpersonal competence during customer communication and interaction.

Strengthen customer relationships by profiling to discover customer needs, providing helpful recommendations and advised customers on products and services of their choice to facilitate their purchasing decisions.

GRADUATE TRAINEE (Administrative and Recruitment Department) Jun. 2019 - Dec. 2019

The Strategos, Lagos State

Demonstrated a high level of administrative competence and constantly examined administrative effectiveness while seeking better procedures to supply necessary support services to achieve high administrative output.

Supporting department managers and staff.

Managed recruitment projects and labor analysis.

Developed a more efficient way of organizing and filing confidential and important office documents.

CORPER’S LIASON OFFICER – NYSC May 2018 - Mar. 2019

Ijebu North East Local Government Secretariat, Ijebu, Ogun State

Constantly examine administrative effectiveness and sought better procedures to achieve high administrative output.

Coordinated the flow of relevant information between Corp members and NYSC management through effective use of social media tools.

Established and maintained close corporate relationship with the Local Government Inspector to help improve corpers’ satisfaction and welfare.

Educational Background

University of Lagos, Lagos State 2017

Bachelor of Arts in Philosophy

Referees

Available on request

Contact this candidate