KAREN COLLINS

**** ****** **** *****

Indianapolis, IN 46268

317-***-****

adoyyd@r.postjobfree.com

Local to Indianapolis, Senior Analyst Professional, Six Sigma Certified – Black Belt

Very process driven, proven with the ability to anticipate issues and create workflow processes, streamline operations, resolve concerns and improve efficiency

14 years of combined experience in Project Coordinator and Project Management roles with strong healthcare industry experience, and specific Medicaid experience at ANTHEM and Indiana Department of Child Services, space and airborne systems, education, pharmaceutical and utility.

SUMMARY OF QUALIFICATIONS – Business Readiness Analyst

·Organized and goal-oriented, with more than seven years’ experience in consulting, analysis, project management and a strong customer focus.

·Analytical problem-solver, able to anticipate issues and create workflow process, streamline operations, resolve concerns and improve efficiency.

·Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.

·Computer skills include: Data transfer- ETL, MS Word, Excel, Access, MS Project, Publisher, PowerPoint, Crystal Reports, Wiki, PeopleSoft, SAP, BW, Salesforce.com, Clarizen, SharePoint, Gantt Charts, Application Life Management, rLink, TFS, Visual Studio, Enterprise Architect, EVMS, Trello (Kanban board) – Agile, JIRA, HP ALM Software, Top Team Analyst

·Six Sigma Certified – Black Belt

·Completion of 35 hours of Project Management Training Class – SSI Logic

·SQL for reporting

·Rally for Requirements tool

·Swagger – transaction code review

·JSON – POSTMAN tool triggers transactions and services –used to mock services and transactions in PEGA

·SharePoint

PROFESSIONAL EXPERIENCE

Zimmerbiomet – Pinnacle Partners (Contract)

08/2020 – present

Sr. Business Analyst

Objective: Create new features, implement, deploy DCMS customized clinical case for surgical robotic system

-PEGA Platform

Implement Agile Methodology

Scrum sprint and release planning, test planning, test execution, identifying risks, dependencies, mitigation strategies

Dev/QA/Prod testing for technical user stories

Requirements gathering/Elicitation and Analysis for multi-phase integration with internal systems and external vendors

Present and demonstrate system mock-ups to Business

Create and process Change Requests for Change Advisory Board review and approval.

Work closely with Quality Assurance, Regulatory Affairs, FDA and Sarbanes Oxley

Implement technical specifications for surgical robots that perform spine, knee, shoulder and hip implants

Requirements gathering/Elicitation and Analysis for multi-phase integration with internal systems and external vendors

Conduct transaction and service review using POSTMAN and Swagger (JSON Code)

Create, edit, manage requirements using Rally tool

Plan, create test scripts and implement UAT

Capture UAT results and create UAT Report

Collaborate with system developers regarding integration- Gigya, TIBCO, Service Hub

Update system matrix for reference tool

Track, edit and archive system documentation using Sharepoint

Anthem, Indianapolis, IN (contract)

November 2019 – June 2020

Business Readiness Analyst III

Objective: Implement mandate projects to meet compliance.

Conduct in-depth interviews and conference calls to gather requirements.

Create workflows for business process and systems.

Create, edit, monitor requirements using JIRA

Create Business Readiness Plan for project planning, tracking and execution.

Create Test Plan for UAT, testing team and review.

Communicate effectively with senior management and stakeholders via email, documentation and conference calls.

Conduct project software assignments to developer and applicable project system.

Conduct Peer Review.

Spearhead identifying gaps, risks, impacts to systems, business units or processes.

Conduct project status meetings to identify status, releases and roadblocks.

Collaborate with Testing teams to conduct UAT, SIT and testing schedule.

Create project timeline and documentation for analysis, lessons learned and reference using Sharepoint.

Requirement traceabilty using Excel, JIRA

Defenders, Indianapolis, IN

February 2019 – November 2019

Business Analyst

Objective: Conduct BA responsibilities for API, Salesforce and Auto-shelling projects for business areas and field units.

Created UAT Test Plans for large projects.

Conducted meetings with senior management and stakeholders for current and future state workflows, requirements, business rules and discovery.

Created and completed Business Requirement Docmentation for CRM projects, Salesforce and API.

Attended IT Summits for prioritization of forthcoming projects.

Created closing documentation process for AZURE BI.

Managed and conducted Scrum meetings on daily basis to capture tasks worked on for current day, previous day, roadblocks or delays.

Created and tracked all development tickets using VSTS tool.

Participated in Change Advisory Board meetings.

Spokesperson for Business Analyst team meetings on monthly basis.

Provide input to business solutions to ensure requirements are validated and completed to meet business criteria.

Provided documentation and deliverables during assigned sprints using Agile methodology.

Monitored project status and requirements to capture updates, deletions or new project initiatives.

Collaborated with senior executives and project manager for high profile projects regarding feasibility, discovery, cost-benefit analysis and identified risks.

Conducted project management tasks when needed.

Successfully completed Project Management Training –SSI LOGIC/PMI 2019

Siemens/CDI/Belcan, Plainfield, IN (Contract)

Aug 2017 – Jan 2019

Project Analyst/Project Coordinator

Created UAT Test Plan for MDG implementation

Managed and uploaded data for Material Master using Quadrate

Conducted System Integration Testing for MDG

Provided technical assistance and troubleshooting for MMT

Conducted training for new users

Created detailed instructions for training for 2 high level accounts

Streamlined Streck OEM process using SAP and Excel

Managed process for domestic and international shipments

Worked with senior management and team regarding data governance/compliance

Created proposal for UAT test plan implementation

Managed Sharepoint site and updates for files, wiki pages, GTIN submissions.

Managed 2 high level projects with high visibility

Monitored and executed implementation of 2 projects: testing, tracking issues, documentation and training end-users for future state of project.

Communicated effectively with senior management, IT specialists and end-users

Travelled to sites regarding projects

Provided project overview regarding scope, risks, opportunities and issues identified to senior management.

Provided reporting analysis regarding issues identified and troubleshooting.

SQL – reporting and table creation for data uploads, tracking and utilization

Anthem/CareSource Smart IT, Indianapolis, IN (Contract)

01/2017 -May 2017

Business Readiness – using Excel, SharePoint, data warehouse, Teradata SQL, Facets, data mapping

Objective: Conduct BA responsibilities and track, monitor, manage internal Anthem project, Vendor projects, data requests and implement dashboard projects for reporting.

Manage the Supplier resources based on volume, work requests and forecast model changes.

Communicate work status, barriers to the assigned deliverables on weekly basis to senior management.

Establish, implement, and refine work intake process for report requests, project and data analysis.

Develop forecasts, reports for workload, resources and assigned deliverables to senior management.

Participant in prioritizing projects for Anthem, Smart IT

Conducted data mapping for CareSource

Roche Diagnostics, Fishers, IN (Contract)

09/2016 - 11/2016

Project Mgr. Coordinator/Business Readiness Analyst - using Google Docs, WebEx, SAP, IVR Convergys, Salesforce.com, Excel, ProWand

Objective: Implement IVR Convergys for Technical Support Service - CSC

Collaborate with project team and leadership regarding facilitating issues and risk management.

Assist with the implementation of business management processes and tools.

Elicit Requirements, Communication Plans, Business Plans, Risk Management Plan

Submit and generate governance documentation and committee updates.

Establish, maintain information into Roche repository site

Identify and mitigate project risks

Prioritize tasks

Implement, manage, document and monitor UAT.

Create project metrics for senior management review.

Utilize project management methodology

Result: Successfully implement Convergys IVR phone system for Technical Support Service - CSC (Canada/U.S.)

Covance, Indianapolis, IN (Contract)

01/2015 – 07/2016

Project Analyst -using Microsoft Excel, IBM ReqPro, Visio, TFS, SharePoint, Top Team Analyst, HP ALM

Objective: Facilitate Business Process Improvement

Analyze, document all business processes and functions

Manage requirement developments through elicitation and analysis

Verify requirement specifications, multiple level specifications

Create viable specifications including acceptance criteria.

Promoted to Data Warehouse Project – Data Transfer and Insulator – Clinical Trials

Manage schedule, budget, scope and resources for clinical research projects

Conduct QC/QA electronic system compliance computer validation in GLP/GMP environment

Interact effectively with Lab teams located in Geneva, Singapore and United Kingdom.

Work with lab environments in CRO industry

Manage requirements using IBM ReqPro Software

Implement SDLC and IT processes

Review, Write, Document Test Summary Reports

Backup for Requirements Manager

Manage Configuration Change Management Process and create Weekly Metrics

Maintain and list all Functional Requirement and System changes to ensure traceability

Communicate effectively with Workflow leads, Project Managers and Stakeholders regarding releases, scopes, processes and measurements.

Provide detailed documentation for IT Quality Review, Functional Requirement Specifications, User Requirement Specifications, Non-Functional Specifications and Requirement Traceability Matrix

Hewlett-Packard - Indianapolis, IN (Contract)

03/2014 – 11/2014

Project Analyst- used MS Project, ALM, Visio, Excel, SharePoint, and PeopleSoft

Objective: Implement Interchange software and operations manual

Gather, elicit requirements, and manage change requests and configuration change management process.

Coached and mentored team members

Conducted project status meetings

Developed training meetings, tools and plans

Designed and implemented project tools needed for training

Defined recommendations

Scheduled implementation dates, project close, transfer, and service warranty period.

Service Level Agreements for Vendor Partners

Defined project success criteria

Result: Successfully implemented client training process for Interchange Software. Deployed software within integration within budget and 3 months ahead of schedule.

Anthem Blue Cross – Indianapolis, IN (Contract)

04/2013 – 12/2013

Business Readiness Analyst, used Hyperion, MS Project, PeopleSoft, Excel, Visio

Objective: Create and implement tools for improving Billing and Enrollment Process

Planned, designed and management of process improvement used Six Sigma Lean

Initiated process developments and to improve workflow and streamline project completion.

Conducted research and analysis of department and policy issues. Maintained strong commitment of accuracy, detail, confidentiality and timeliness of completion.

Utilized Waterfall Methodology

Conducted UAT Testing

Created and provide gap analysis, SWOT analysis and Opportunity Matrix for client and PM

Coordinated Requirements

Developed traceability and project information using SharePoint

Result: Successfully implemented a database system and process for Anthem’s Billing and Enrollment process. Increased production by 60% and increased collection revenue by $250,000 from State of Indiana.

VMS – Indianapolis, IN (Contract)

10/2012 – 03/2013

Project Analyst– Used Excel, Visio, TFS, Change Requests

Objective: Develop a Governance and Compliance User Interface for Pharmaceutical companies

Developed Disaster Recovery plan/Documentation

Developed Service Level Agreement for Vendors

Analyzed documents and processes to establish problem areas

Secured project tools needed

Designed training matrix

Managed project scope, budget and resources.

Provided Affinity Analysis, Project reporting, Financial Reporting for PMO.

Result: Successfully implemented and integrated software 1.2 million dollar project for Roche clinic professionals and physicians. Completed project within time constraint and budget allocated. Web design was rated by Roche to be one of the best user interfaces for all 6,000 end users at Roche.

DCS – Quality Management – Indianapolis, IN (Contract) 04/2012 – 09/2012

Project Coordinator – used Excel, MS Word, Visio, IBM ReqPro, SharePoint, PeopleSoft, MiniTab

Objective: Develop a Governance and Compliance Process for the Indiana State DCS department

·Defined Quality Analysis for compliance regarding SDLC and state projects using Waterfall Methodology

·Established and managed Standard Operating Procedures, policies for new Quality Management Dept.

·Developed and conducted Quality Analysis Process, Reports for governance on to Sarbanes- Oxley

·Directed quality team for auditing artifacts

·Conducted Meetings with State of Indiana and project sponsors

·Directed develop teams to ensure policies and procedures were in place for governance policies.

·Created 3 point estimate templates, SOP’s, Gap Analysis Template and Quality Management for PMO

·Coordinated business and IT department document storage for requirements, documentation

needs and policies.

·Utilized SharePoint for project documentation, project management and tracking.

Result: Successfully developed and implemented Governance and Compliance Process approved by Sarbanes Oxley and Deloitte. First department to successfully utilized InVest Methodology for IT department and PMO. Successfully passed audit with 97% audit score.

Raytheon, Edison, Northrup Grumman, Toyota, Plant CML – Southern California

2000-2011

Project Coordinator -using EVMS, SAP, BW, MS Excel, Performance Metrics, MS Project, Salesforce.com

Objective: Assist Deloitte with SAP implementation in aerospace, engineering, utilities and complex database project.

Spearheaded and directed implementation of Financial Dashboard for aerospace financial analysts

Conducted Financial Analysis for aerospace and engineering. Created weekly labor utilization, financial and supply chain reports.

Directed special projects for utility company implementing SAP software, utilized UAT testing

Managed special project for automotive industry implementing nationwide retention/recall dashboard for national office – customer service

Managed complex database project for improving process enrollment processes for existing graduate and undergraduate and IV-E Grant database for one of the largest colleges in Southern California.

Managed and directed HIPAA training. Met consistently with stakeholders and senior management for compliance training.

Utilized SAP and directed technical team in developing strategy for data mapping of modules of legacy, cost elements, hierarchies, parent/child relationship modules within SAP and Business Warehouse.

Utilized Waterfall, Six Sigma and Agile Methodology

Provided Marketing and Sales forecast for Chief Financial Officer – forecast for North America and France using Salesforce.com

Result: Successfully completed all SAP projects within timeline and budget constraint using Six Sigma Methodology and Agile. Met all government requirements and compliance with a 95% passing score.

EDUCATION - DeVry University, Long Beach, CA

Major: – Business Administration/Accounting - Six Sigma Certified – Black Belt

PMI – Project Management Training – SSI Logic

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