System and Network Engineering with VA experience

J u a n c a r l o s m e r i n o g o n z a l e z

Address: Ciudad Jardín, Calle Los Almendros, San Miguel, El Salvador, CP3301 email: *****-***@*******.***

WORK Experience

ZAMorano group s.a. de c.v. (APRIL 2016 – SEPTEMBER 2018) LOGISTIC’S CHIEF, GENERAL MANAGER’S PERSONAL ASSISTANT

• In charge of importing goods from USA and Asia.

• In charge of containers logistics and supply chain.

• In charge of international customers relationships.

• English – Spanish, Spanish – English translator

• In charge of customs procedures and paperwork.

• Technical support assistant.

• General Manager’s personal assistant, translator, and interpreter

• Submitting daily EOD reports, mentioning performed tasks and timing

ELECTRONICA 2001 S.A. DE C.V. (September 2018 - MAY 2020) Informatic system AND HARDWARE chief

• In charge of performing changes on inventory from main warehouse to music and hardware departments

• In charge of validating entries and product exits from departments

• In charge of software installations and hardware maintenance

• In charge of applying data entry procedures regarding expenses and profits on the main system.

• Daily data entry task, filling excel sheets based on pdf documents, and exporting them to main cloud database TELUS INTERNATIONAL (SEP 2020 – JANUARY 2021)

TECHNICAL SUPPORT AGENT

SOFTWARE SKILLS

Bachelor’s degree, LICEO SAN MIGUEL (1999 – 2009)

• In charge of bringing technical support to customers through telephone line

• Using 2 monitors to make processes faster

• Able to easily interact with native Canadians, USA citizens through English language and other cultures.

• Multitasking

• Download and Upload Speed high enough to guarantee fast processes.

• Interacting with multiple platforms and software’s to identify problems and provide solutions.

Profile

System and Network engineering with

administrative experience both virtual

and on site. 13 + years of experience

using MS Office, e mail management,

and data entry.

I am self-driven, self-motivated,

respectful and looking forward to

achieve any given tasks or goals.

Skills

Graphic Design:

Web Develop:

Data Entry:

Customer Service:

Technical Support:

EDUCATION

System and network engineering title, UGB (2011 – 2016) GRAPHIC DESIGN DIPLOMA, ITCA FEPADE (2017 – 2018)

Virtual assistant:

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