LEZANE KIM VAN NIEKERK

** *********** ******* ******* ******** 7785

078******* adoytn@r.postjobfree.com

OBJECTIVE SKILLS

To obtain a job as a customer representative where I Communication Relationship building Transaction

can use my exceptional interpersonal and processing Team work Complaints handling Critical

communication skills to resolve customer issues and thinking skills Active listening

foster a positive relationships between the customer

and the company

EDUCATION

Voortrekker High

2010

High Schools

Grade 12

EXPERIENCE

Sanicare

01/06/2011 - 31/12/2012

Cleaner

Cleaning of Toilets

Scrubbing

Disinfection of toilets

Anthony Richard's and Associates

10/01/2013 - 01/06/2014

Debt Collection

Collection on default account

Set up payment arrangements

Taking payment

Advising on outstanding bent and implications of non

payments

Mawose Cleaning Services

01/07/2014 - 31/12/2017

Cleaner

Area cleaning

Disinfection of containers

Distribution of dirt bags

Ensure all containers is clean and hygiene free

Tanicit Financial Services

01/11/2018 - 30/06/2019

Call centre agent

Finalising new applications

Processing new sales

Advising of billing dates and outstanding balances

Iinet

01/07/2019 - 01/06/2020

Customer Service Representative

Troubleshooting network and connection

Taking payments

Billing

Sales

Customer service

WebhelpSa

07/06/2020 - 02/12/2020

Floorwalker/Coach

Floor support

Assisting agents with product knowledge

Advising on witch processes to follow

Scheduling breaks and lunches

Assisting TL on KPIs and agents progress and product

knowlege

TeleperformanceSA

07/12/2020 - Currently

Customer Service Representative

Billing

Complaints

Information updated

Utilities

REFERENCE

Mawethu - "Tenacity Financial Services"

Manager

N/A

021*******

Kyle Williams - "Iinet"

Manager

N/A

011*******

Meagan - "We help Sa"

Manager

N/a

087*******

Aatiqah Gow - "Teleperformance SA"

Manager

adoytn@r.postjobfree.com

021*******

Contact this candidate