Kinifha Moody

Customer Service Representative

Senoia, GA

adoysp@r.postjobfree.com

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

Pro Cleaner

MaidPro - Hiram, GA

October 2020 to December 2020

Performed house cleaning services for reoccurring clientele SALESPERSON

WAFFLE HOUSE INC

March 2012 to April 2019

• Responsible for taking food and beverage orders and must enter all orders as quickly as possible while maintaining the proper sequence

• Coordinated with the kitchen staff to make sure that service is on time and the quality of the food is according to the company's standards

• Performed all delegated tasks as directed by the management and make sure that all the company's operational guidelines are upheld

Warehouse Worker

Randstad USA - Lithia Springs, GA

August 2017 to November 2017

Warehouse worker for Uniform Advantage Brands. Duties included picking, packing, stocking & general cleaning of warehouse facility.

TECHNICAL SUPPORT ADVISOR

KellyConnect

June 2016 to July 2017

*IN ADDITION TO 2ND POSITION AT WAFFLE HOUSE INC.

• Interacted with customers in response to inquiries, concerns, and requests about products and services in regard to computer, phone and tablet operating systems

• Gather customer/product information and determine the issue by analyzing the symptoms

• Diagnosed and resolved technical issues involving internet connectivity, email, application downloads, and more

• Researched using available resources, including article database systems DISHWASHER

GEORGIA STATE UNIVERSITY

March 2015 to March 2016

*IN ADDITION TO 2ND POSITION AT WAFFLE HOUSE INC.

• Collected used kitchenware from dining and kitchen areas

• Maintained proper sequence of wash, rinse, sanitize flow in dining hall dish room

• Washing specific items by hands ensuring all utensils, silverware and cookware are completely clean according to company standards

TELESALES REPRESENTATIVE

COMCAST

August 2012 to December 2012

*IN ADDITION TO 2ND POSITION AT WAFFLE HOUSE INC.

• Made outbound calls to existing cable only customers to sell products such as High Speed Internet and CDV, as well as displays a strong on focus on goal achievement and results

• Maintained a thorough knowledge of company policies and services

• Scheduled installation of new services when applicable

• Track all sales and leads within team environment and on an individual spectrum PERSONAL & ADMINISTRATIVE ASSISTANT

THE ESSENTIAL FRAGRANCE BOUTIQUE

August 2008 to May 2011

• Responsible for setting up appointments for clients, filing and keeping records of all orders

• Informed new customers about holistic products and services

• Track all sales and leads within team environment and on an individual spectrum

• Assisted CEO with all scheduling, filing and communication of important documents and assignments

• Kept track of incoming and outgoing inventory, followed up on new leads

• Assisted CEO with personal and professional needs (running errands etc.) My goal is to seek employment in a diverse and open setting in which I can enhance the skills I already have both professionally and personally. I am looking to accomplish this through vigorous training, taking on leadership Opportunities and using the feedback that I receive from professional higher ups to serve as a happy medium between the client/consumer and the company. Education

Bachelor of Arts in Communications & Media Studies Clayton State University - Morrow, GA

August 2019 to Present

HIGH SCHOOL DIPLOMA

HIRAM HIGH SCHOOL

August 2006 to June 2010

Skills

• IOS

• FILING

• TYPING

• CLERICAL

• SCHEDULING

• CSR

• Customer Service

• Call Center

• Customer Support

• Excel

• Microsoft Word

• Customer Care

• Mac OS

• Microsoft Windows

• Technical Support

• Operating Systems

• Communications (1 year)

• Computer Skills (10+ years)

• Microsoft Office (10+ years)

• Driving Experience (9 years)

• Android

• Residential Cleaning

• Network Support

• Social media management (10+ years)

Certifications and Licenses

CPR/First Aid

February 2020 to February 2022

Communication Skills

Assessments

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Knowledge of Early Childhood Development — Highly Proficient April 2019

Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.

Full results: Highly Proficient

Workplace English — Expert

December 2019

Understanding spoken and written English in work situations. Full results: Expert

Personality: Customer Service Fit — Familiar

July 2019

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Microsoft Office (advanced)

• iOS/macOS operating systems (advanced)

• Hospitality services

• Admin/Clerical Skills (filing, scheduling, typing: 50+ wpm)

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