Medical Assistant Office Manager

PROFESSIONAL SUMMARY

Self-motivated management bringing proven leadership, organizational and customer relations skills. Independently problem solved and kept teams on task to handle diverse business requirements. Highly effective at maintaining compliance, increasing efficiency, and streamlining operations. Expert in Athena, proficient on Microsoft Office Excel, and multiple charting and billing systems with advanced abilities in multitasking. Experienced in management and clinical with over 21 years of experience in the medical field including high call volume. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS

Accounts reconciliation Administrative oversight

Document management Team leadership

Consulting CPR/AED trained and certified

Scheduling and calendar management Bilingual (Spanish)

Staff Management Multitask

WORK HISTORY

COORDINATOR 05/2020 to 06/2021

Matthews Internal Medicine Matthews, NC

oCoordinate/manage four (4) Assist Living facilities totaling 350 residents.

oRegistered Medical Assistant as needed – assisting with triage, record or monitor vitals, as well as document, prepare and administer medications, while performing administrative and clinical tasks.

oManage filing system for electronic and hard copy documents for organized record keeping, billing, and attentively taking calls from residents, living facility coordinators, and resident caretakers (25-30 daily)

oPositive working relationships with colleagues, manager, and customers through regular communication, establishing an effective anticipation of needs.

o Codified office structures and processes to promote positive teamwork and performance.

OFFICE MANAGER/RESISTERED MEDICAL ASSISTANT 05/2015 to 08/2019

Iredell Memorial Hospital Mooresville, NC

oAssessed processes and procedures to comply with OSHA and HIPAA regulations.

oCreated and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

oManaged 2 offices simultaneously totaling 25 employees.

oCommunicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

oLeveraged patients’ feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction with high call volume (30-50+daily) assisting with insurance questions and concerns.

oMonitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

oImplemented onboarding process, enabling new employees to effectively learn tasks and job duties.

o Developed close working relationships with front and back-office staff.

WORK HISTORY

MEDICAL ASSISTANT 06/2013 to 04/2015

The Orthopedic Institute Ocala, FL

oObtained client medical history, including medication information, symptoms and allergies.

oPrepared patients for X-rays, electrocardiograms, performed suture removals and dressing changes.

oSupported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

oPromoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs, including insurance questions and concerns.

oSanitized, restock and organized exam rooms and medical equipment.

oAssist with high call volume daily (60-80 daily), regarding procedures, medications, prior auth etc.

BACK-OFFICE MANAGER/MEDICAL ASSISTANT 08/2002 to 06/2013

Marion Pain Management Ocala, FL

oAssessed process and procedures, complying with OSHA and HIPAA regulations.

oAssisted physician in complex spinal procedures.

oProvided proper scheduling of patients, ensuring timely and effective allocation of resources.

oPerformed patient assessments and contributed to the development of interdisciplinary care plans.

oImplemented Onboarding process enabling new employees to effectively learn tasks and job duties. Subsequently, trained and managed four (4) staff members.

o Communicated effectively with patients, physicians, and staff members, employing my active listening and interpersonal skills.

EDUCATION

BBA – HEALTH ADMINISTRATION 08/2019

Strayer University Washington, DC

AS – MEDICAL ASSISTING 02/2000

Webster College Ocala, FL

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