Lisa Arrasmith

Email Address: adoyjq@r.postjobfree.com; Phone: 858-***-****

Qualifications

12+ years of technical support experience

CRM software experience, Autoanswer, Salesforce, Clarify, Siebel, jira

Software supported Mainsaver, Netvault backup, Recovery manager for Active Directory, Password Manager

Experience with Webex, gotomeeting, VMWare, Microsoft Office, Server 2012, 2016, Active Directory, MS SQL Server, MS Report Server, Internet Information Services (IIS)

Employment History

One Identity Software - Remote, Senior software Engineer, 7/13/2006, 2/15/2019, Supported various software applications such as Netvault Backup, Recovery Manager for AD, and Password manager. Wrote, reviewed and published knowledge base articles.

Used various CRM systems such as Clarify, Salesforce and Siebel.

Used webex to troubleshoot customer issues daily. Investigated numerous environmental issues including network, firewalls, load balancer systems, Active directory and IIS.

Red Oak Consulting 2004 - 2006

Mainsaver Software -November 1999 to February 2004 Provided software support for Mainsaver software. Used Autoanswer CRM. Project manager for software deployment at Gillette. Wrote Oracle SQL scripting for migration processes. Taught training classes on Mainsaver software. Maintained and updated product documentation. Made presentations on new software features at user conferences.

Education History

University of California, Riverside, Environmental science, Bachelor's Degree,

Skills

Software support, Expert