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Program Administrator Residential Counselor

Location:
Encino, CA
Posted:
October 08, 2021

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Resume:

P a g e * *

'Teresa' Obonganwan Umanah

Encino, CA 91316 • 909-***-**** • adoyii@r.postjobfree.com • https://www.linkedin.com/in/teresa- u-bb6751b7/

Health/Program Administrator

Accomplished and focused professional with progressive years of experience in the healthcare sector. Proven expertise in managing health care institutions and overseeing a variety of areas, such as medical records, human resources, budgeting, patient admissions, and information systems. Excel at collaborated with interdisciplinary healthcare teams to deliver high-quality patient care.

• Skilled in record keeping, maintaining patient files, and providing medical assistance to patients. Capability to implement medical services, supervise medical staff, identify areas that need improvement, hire new employees, monitor staff scheduling, and assure patients benefit from a high standard of services.

• Demonstrated ability to manage staff, finances, facility operations, and admissions, while constantly providing exceptional resident care. Possess excellent communication, organizational, leadership, relationship building, analytical thinking, and computer proficiency skills. Areas of Expertise

• Communications Strategy

Development

• Strategic Planning & Implementation

• Regulatory & Healthcare Compliance

• Budgeting & Financial Management

• Medical Policies/Procedures

• Recruiting & Hiring

Initiatives

• Stakeholder Engagement

• Patient & Family Support

• Problem

Identification/Resolution

• Talent Management & Staffing

• Health Program Management

• Team Building & Leadership

Career Experience

United Cerebral Palsy of Los Angeles Sylmar, CA

Health Administrator Mar. 2018 to Feb. 2020

Efficiently managed about 50 health care professionals in a 21-bed intermediate care facility by monitoring multiple activities, improving performance, and motivating excellence. Actively engaged in the budgetary development by conducting an in-depth analysis of current along with potential future expenses. Built and maintained strategic partnerships with stakeholders to promote and maintain integrated care. Selected the best intelligent clinical and administrative staff to strengthen the team by P a g e 2 3

managing the recruitment and hiring process. Oversaw all aspects of the public health organization, including the oversight of budgets, programs, staff, and grants in an efficient manner.

• Improved the retention rate by executing the best procedures for higher quality outcomes along with rebuilding the clinical team.

• Designed and executed policies and procedures to streamline procedures with the facilities strategic initiatives, while ensuring compliance with regulatory, statutory, state, and federal guidelines.

• Optimized the clinical outcomes for the patients through collaboration and effective communication with higher management.

Therapeutic Living Centers for the Blind Reseda, CA Program Administrator/QIDP Nov. 2016 to Mar. 2018

Headed day-to-day operations at facility caring by overseeing 100 employees and more than 21 individuals in an efficient manner. Addressed and resolved patient complaints and provided patient advocacy on time that enhanced the patient satisfaction level. Recruited, appointed, and trained new employees by monitoring and analysing the individual performance of each team member.

• Increased operational traceability and efficiencies by creating and deploying organizational filing systems for confidential client records/reports.

• Maximized patient’s overall wellness by enhancing clinical outcomes and implementing quality standards.

Aurora Behavioral Health Care Covina, CA

Behavior Health Specialist Trainer Jan. 2008 to Nov.2014 Coordinated the client care services through close cooperation with the treatment team. Provided counseling and best solutions for social issues, relapse prevention, and mental health problems. Managed the required training programs by conducting sessions on a regular basis according to the needs.

• Improved treatment processes by referring clients to other programs and community agencies.

• Documented all interventions, observations, and concerns accurately in electronic systems and patient charts, while maintaining a continuum of care from admission to discharge. Additional Experience

Instructional Paraprofessional – Rowland Height School District, Rowland Heights, CA Residential Counselor – Mckinley Boys Home, Ontario, CA Certified Nursing Assistant – Plott Nursing Home, Ontario, CA P a g e 3 3

Educational Background

Master of Science in Health Psychology, Walden University, Minneapolis, MN (2017) Bachelor of Science in Behavioral Sciences, University of La Verne, La Verne, CA (2011)



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