Channel Manager Support Representative

KNOWLEDGE/TOOLS

Microsoft Office Applications (Word [65 wpm], Excel, PowerPoint, Outlook)

AS400 applications (BPCS & Fortune Hunter)

Act, Goldmine, Maximizer, Sage CRM

Strategic Selling, Visionary Selling, Sandler Selling Systems Techniques, BASO Sales Training

Sage HRMS & Accpac HRMS (All modules of HR Software)

Sage Abra Suite Canada (All HRMS software modules)

GENERAL INFORMATION

Fluent in English with excellent knowledge in French and Italian

Flexible, reliable and enjoy a challenge

Enjoy teaching and communicating with people on all levels and walks of life.

WORK EXPERIENCE

June 2019 – Sept 2019

Bureau Veritas, Montréal, Canada

Receptionist & Assist to General Manager

Responsible for all reception duties, data entry and administrating 8 Manager’s credit card expense reimbursement reports as well as maintain operational account payable reports

2012 – 2018

D&A Business Management Solutions, Ottawa Canada

Aug 2017 – Sept 2018

Human Resources Implementation Consultant

Setup and customize Sage Human Resources software and maintain CRM database with client information

Aug 2012 – Aug 2017

Sales Manager for Sage HRMS in Ottawa and Quebec, Canada

Develop, present and finalize client product purchases as well as maintain/report weekly sales activities reports

1999 - 2021

Sage Software, Canada

April 99 – 2012

Regional Manager, Sage HRMS, Canada & Caribbean

(stationed in Mississauga, Ontario)

Develop Strategic alliance with Resellers, communicate product information, review quotes and work orders from Resellers and/or clients

1990 – 1999

EICON TECHNOLOGY

1998 – 1999

Channel Manager, Canadian Sales

(stationed in Toronto, Ontario)

Stimulate activity in the existing Distribution Channel, train Resellers on new products as well as marketing communication product lines.

1995 – 1998

Inside Sales Representative, Canadian Sales

(station in Montreal, Quebec -- 11 months in Dallas, Texas)

Provide product information to channel and end-users along with various administration duties

1990 – 1995

Marketing Coordinator, International Sales

Sales Assistant Supervisor (stationed in Montreal Canada)

Select, place and coordinate all advertising and trade show activities for Asia Pacific, Australia, New Zealand and Latin America as well as all administrative duties

1984 – 1990

PHILIPS ELECTRONIQUE LTEE., Computer Division

1988-1990

Senior HRMS Specialist (QA); Papyrus project (similar to MS Office)

Amongst the various duties of testing and ensuring a quality product to the consumer, I was responsible for creating the training manual for the Document Processing component (Word) of this system and delivering the course to the Sales staff in Holland.

1986-1988

Marketing Support Representative (Sales support)

1984-1986

Quality Control on MICOM systems (financial system IMF)

1981 – 1984

SERVICE PLUS INC.

Manager for Personnel Placement & Word Processing Center

Word Processing Consultant and Implementer

Word Processing System trainer

1979 – 1981

MARIE SELICK ASSOCIATES

1971 – 1976

Personnel Placement Agency, Recruiter for clerical & secretarial

Word Processing Consultant and Implementer

1968 - 1971

Victoria Fruit Store, cashier (evenings & weekends)

EDUCATION

1970 – 1971

O’Sulllivan College, Montreal Quebec

- Diploma in Secretarial Science

1967-1970

James Lyng High School

- High School Leaving Certificate - Commercial

References are available upon request.

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