Marco A. Lugo

Continuous Improvements Operations Manager

Menifee, CA 92584 adoyey@r.postjobfree.com

951-***-****

Extremely motivated, hands on, high-energy, team player, who thrives under pressure to meet every challenge without ever sacrificing quality. Proven Leader who can seamlessly manage change in even the most complicated of situations. Most proud of creating long-lasting, sustainable change in all I do. PROFILE

• Veteran United States Marine, Combat Engineer

• Honourably discharged as a Sergeant after 10+ years with five combat deployments

• Security Clearance (Secret - Expired)

• OSHA Outreach Trainer Certified (OSHA 30 & HAZWOPER 40)

• Master communicator with excellent interpersonal, oral and written presentation skills

• Bilingual English/Spanish, fluent

• Proficient with all Microsoft Office & Microsoft 365 programs such as Access, Excel, Word, PowerPoint, etc…

• Proficient with Sage ERP MAS90/200 Warehouse Management System

• Proficient in APICS & ESRM terminology and best practices

• Lean Six Sigma & Continuous Improvements Expert

• Critical thinker and ethical decision maker, always looking to change for the better in all I do.

• Always finding creative solutions to complex problems, in the safest and most cost-effective manner by reducing risk while maximizing results

• Socially perceptive, excellent "Near-sighted Vision" and attention to detail

• Ability to anticipate problems and intercept them with solutions Work Experience

Continuous Improvements Operations Manager

ESSENDANT - PERRIS, CA

January 2019 to Present

Track, tabulate and provide feedback to all Management on ways to improve organizational processes with the purpose of making our processes as streamlined and cost-effective as possible. Research and analyze all quality metrics and hold all Department Managers accountable to their department’s metric goals. Create all Training Materials and together with my three training managers, instruct on the following topics:

• 5 S Methodology

• Lean Methodology

• OSHA HazCom Training (40hr & 8hr Annual Refresher)

• Powered Industrial Truck Certification Training (Forklift Certification)

• SOP training for All Processes

• Job Safety Observations (AKA Job Hazard Analysis)

• Quality Observations

• KPIs & Metrics Training

• And Much More …

• Provided SME support for all Safety, Quality, and Productivity training needs.

• Reduced overall “distressed/damaged” items last year by 25% and the goal was 7%. In doing so, saved the company approximately $200k, per facility for 37 facilities for the year 2020

• Through Training and Development, our Continuous Improvements team changed the Safety Culture in our facility from twelve (12) recordable incidents in 2019 to one (1) in 2020. Supply Chain Manager & Safety Coordinator

DOWNS ENERGY

February 2014 to December 2017

Performing Multi-Level, distribution with multiple locations. Responsible for the daily / weekly / monthly reconciliation and quality control of over $1.2m in products and equipment

• Responsible for the recruitment, hiring, and training of top talent for the entire operations workforce

• Ensure that the flow of inbound inventory matches and supports company output through sound purchasing, warehousing, and delivery scheduling practices

• Developed improved Cycle Count System to more effectively and efficiently focus on our high margin products and maintain a high turn rate

• Re-wrote all Operation's Department SOP's in English and Spanish to improve safety and productivity

• Created KPI's for tracking Operational efficiency

• My technical skill-set allowed me to create SQL Reports to track high sales volumes and project future needs, allowing us to be lean and efficient

• Since starting, Downs Energy has maintained zero lost time injuries and zero damaged or lost equipment

• My efforts have increased warehouse production output by 25% meanwhile cutting our Materials Handling Cost by 48% saving the company an average of $2,800.00 each month over the course of my tenure

• Personally, negotiated with vendors/suppliers for better prices and higher quality products, saving the company an additional $34,800 over the first 48 months of my time Combat Engineer Sergeant

UNITED STATES MARINE CORPS

June 2003 to December 2013

Non-Commissioned Officer Leadership Course Instructor November 2012 to December 2013

Trained over 200 Non-Commissioned Officers in a multitude of leadership skills to include: Professional Communications, Mentoring for Marines, Ethical Decision Making and many more.

• Developed lesson plans using Microsoft Power Point, projectors and monitors to provide a comprehensive period of instruction for each Marine in my care.

• Created practical application exercises to accurately evaluate student's level of information retention.

Manager / Supervisor (Platoon Sergeant)

July 2010 to November 2012

Trained and lead 43 personnel to conduct over 100 logistical transport missions.

• Responsible for the loading, planning and preparation of all personnel and over $1,000,000 of highly sensitively calibrated equipment.

• Ensured that throughout each project all personnel were accounted for, and all equipment remained serviceable and ready for employment.

• Utilization of resources and a proper balance between delegation and working side by side with teammates guaranteed flawless execution, and the safe arrival of all personnel and equipment every time.

UNITED STATES MARINE CORPS

August 2007 to July 2010

• Supervised from 20-50 personnel daily to ensure all training equipment and training areas were at 100% serviceability and availability at all times with zero safety mishaps.

• Inventoried, repaired and replaced over $40,000 of landscaping and construction equipment quarterly to sustain a high level of readiness and efficiency.

• The role required a great deal of personnel management, information and task prioritization, and attention to detail to ensure the safest most effective environment for combat simulated training.

Construction Supervisor / Team Leader

August 2004 to August 2007

Constructed over 400 temporary living structures in direct support of Operation Iraqi Freedom. These living structures provided shelter from the elements and fortified positions for ground forces to safely rest, assemble and resume operations.

• Demanding only the highest standard of performance, my team delivered the best possible product every time.

Education

Argosy University

Bachelors in Business Administration in Organizational Management Staff Non-Commissioned Officer Academy

Leadership & Administration

Non-Commissioned Officer Engineer Academy

Leadership & Administration

Ridgefield Park High School - Ridgefield Park, NJ

High School Diploma

References:

- Kym Falsetti, Human Resource Manager

Phone#: 1-909-***-****

Relation: Former Human Resource Manager at Downs Energy

- Charles Brown, IT Operations Manager

Phone#: 1-714-***-****

Relation: Fellow Marine for 7/10 years

- Garo Mansourian - Inventory Control Manager @ Essendant - Perris, CA Phone#: 1-310-***-****

Relation: Colleague @ Essendant

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