Imara U Muhammed

Job Related Summary:

**+ years of customer service and call center experience.

Experienced in handling inbound and outbound calls and resolving customers issues.

Experienced in filing, bill payments, scheduling appointments and documentation.

Proficient with Microsoft Office suite.

Candidate will work Remote.

Excellent communication and Interpersonal skills.

Summary:

Over 10 years impeccable Administration skills plus customer service skills, call center and face to face as well and can be quickly trained to do any job in reason, I have problem solving skills and believe in first time call resolution, empathy and compassion to my clients.

Over 10 years’ experience working with children and youths who have special needs, IEPs, mental illness not limited to behavioral problems, incorageable children, children with brain malformations, etc. I am very resourceful and I have a passion to work with youth of today being that I have my own adult children who have had challenges with these things all of their lives.

Work Experience:

Call Center Representative

Live Bridge - Auburn, WA August 2018 to August 2020

I took 200 plus inbound calls per day also received bill payments, troubleshooting customers issue, customer retention, problem solved, made outbound calls and returned calls to customers concerning problems with service and bills using first time call resolution and empathy training

I answers calls for different companies i.e.: Verizon Wireless, Several Utility Companies, also made appointments for different doctor offices and Marketing Companies.

In Home Care Provider

Alameda County Adult and Aging - Oakland, CA October 2004 to May 2020

I worked for a minor child with a brain malformation. Assisted with feeding and preparing meals cleaned room laundry services assisted him to and from social events doctors’ appointments and utilized INCONTINENT needs. Also assisted mom to with IEPs and the goals from the IEP, behavioral intervention, assisted with resources for the mother and the child.

Office Manager

PICK YOUR PART - Milpitas, CA

May 2012 to July 2017

I was in charge of 50 employees payroll, buying and selling cars from auto auction, buying and selling car parts. Selling parts to several venders oil, metal, fuel, etc. I kept books daily sending invoices to main branch daily. I prepared invoices for our courier daily. Handling large amounts of contracts with venders and trained with the California buyback program for cars that wouldn't pass inspection and smog. I was responsible for handling thousands of dollars every day.

Education:

Medical Billing and Coding

Western Career College-Antioch/Walnut Creek - Oakland, CA April 2015 to June 2016

Skills:

Office Administration Customer Service professional trainable fast learner multitasker detail orientated willingness to learn .

filing.

customer service skills.

management.

Microsoft Word.

Excel.

Receptionist.

Security.

Time Management.

Word.

Training.

Microsoft Office.

Organizational Skills.

Customer Service.

Mental Health.

Therapy.

Case Management.

Counseling.

Documentation.

Problem solving.

Awards:

Several Dean list Awards.

Certifications and Licenses:

Certified Medical Biller and coder, June 2018 to Present, I received this certification in 2018.

Driver's License.

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