Kirkwood Community Service Representative
Resume:
Allison Carlson
***** * ******* **** ***** Dr.
Tomball TX 77375
adoyb4@r.postjobfree.com
Education
Des Moines Lincoln High School Des Moines, IA Diploma 2005
Norwest Missouri State University Maryville, MO 2005-2006
Kirkwood Community College Cedar Rapids, IA 2006-2007
Houston Community College Houston, TX 2008-2009
Work Experience
March 2012 to March 2014 Spring Cypress Modern Dentistry Spring, TX
Receptionist /Specialty Benefit Coordinator
First point of contact with patients over the phone and when entering the dental office. Duties included working with patients to schedule appointments, verifying dental insurance benefits, training new hires, prepare payment plans for treatment, travel to help out at other office if needed, and conducting monthly office supply order. Making patients to feel at home comfortable before and during a procedures. Managing up to 9 doctor schedules, and working with those dentist to understand each dental procedure to schedule appointments effectively. Followed HIPPA and OSHA laws.
September 2009 to March 2012 Charming Charlie The Woodlands, TX
Senior Assistant Sales Manager/ Temporary General Sales Manager
Performing numerous managerial functions in a high volume retail store in an upscale demographic market. Responsible for scheduling staff and managerial teams, conducting regular human resource activities including pay roll. Conducted season store activities accordingly to projected sales plan and trend. Creating a positive selling environment with hiring and training retail part time staff to service customers. Provided prompt merchandising and inventory controls to insure the sales floor is kept to corporate standards. At time, was re-assigned to other stores locations to cover other stores short term managerial requirements (ie; leave of absences)
February 2008 to September 2009 Charming Charlie Houston, TX
Customer Service Representative
Responsible for numerous functions within the retail store by helping customers accessorize outfits, promoting the store’s various product lines, and merchandising product out for retail sale. The main position held is making the final contact with customers as they are purchasing merchandise and assisting them in the final sale.
September 2008 to February 2009 Alfred Angelo Bridal Houston, TX
Receptionist/ Customer Service Representative
Function as the first point of contact at the retail bridal store. Duties include answering incoming phone calls, making appointments with prospective brides, and organizing each client’s information in store information system. Position is the initial point of customer greeting and welcoming to the store. Additional duties include follow up contacts with bridal customers providing status updates and various in-store support duties. Position included in-store merchandising responsibilities and representing the store at regional braid fairs.
June 2007 to August 2008 Marsh & McLennan Urbandale, IA
Call Center Customer Service Representative
Customer service representative for Marsh, a global risk, insurance and professional service firm. Functioned as Third Party Administrator verifying benefits for life and health insurance groups. Gained extensive knowledge of insurance and benefits relevant to client groups. Exceeded call center goals and standards in providing superior customer service. Functioned as a trainer for new hires. Client focused in understanding needs and objectives of the business unit.
October2006 to May 2007 United Airlines Cedar Rapids, IA
Agent: Ticket, Gate, and Ramp
Counter responsibilities included checking in and ticketing passengers. Extensive knowledge of United Airlines ticketing systems, able to book domestic and international passengers. Understanding and compliance with FAA/TSA operations and security procedures.
Gate responsibilities include controlling gate access, conducting the boarding process with respect to the time constraints and schedules. Skills included operation of jet bridge equipment, preparing the correct paperwork for the on-time departures and communications with United mainline dispatch operations in Denver (KDEN) and Chicago (KORD).
Ramp responsibilities include prompt and efficient turnaround and servicing of various models of Bombardier CRJ and Embraer ERJ passenger planes.
Contact this candidate