LeAnne Malcolm

Newark, NJ 201-***-**** adoy8i@r.postjobfree.com

Career Highlights

Outstanding professional with over 20 years of experience within the HealthCare Industry. Adept at providing a high level of service in Management and Office Administration, increasing customer satisfaction and loyalty. Team player willing to contribute to the overall strategic vision of the organization if given the opportunity.

Work Experience

Electronic Medical Record Expert Experience

Allscripts Sunrise Clinical Manager 16.3 6.1 5. 5 - Patient List, Criteria Base List, CPOE, Order Sets, Results, Worklist Manager (eMar), Flow sheets, Orders Reconciliation, CPOE and KBA, KBMC

Allscripts SMM Sunrise Pharmacy Manager

Allscripts Sunrise Ambulatory Care Manager - Rx Writer, Inbox, Secure Health Messaging, Wellness Manager, Immunization Manager

Allscripts Sunrise Clinical Manager ED Manager

Meditech Magic C/S 5.64, 5.65, 6.0, 6.08 6.15 Ambulatory/Inpatient

Special Skills & Abilities

•Proficiency in IKA, WISDOM, MCAS, KWIK, CITRIX, MC400, DORAL, Market Prominence,

•Microsoft Office; Word, Excel, Power Point, type 50 wpm

•Clearly educate Physicians, RNs, Physician Assistants, Nurse Practitioners, Patient Care Associates, and other staff in CPOE, PDOC, Allergies, Rx Writer, BMV, Clinical Summary, KBC Worklist Manager

•Knowledge of MA, MAPD, PDP, CMS guidelines Healthcare terminology, ICD-9 and benefit plan descriptions

ALLSCRIPTS – IT TRAINER 4/19-1/20

Managed the development, coordination, presentation and assisted during the transition from Allscripts SCM 14.3 .to EPIC. Managed the training space, the scheduling of training sessions and various resources for training such as post training assessments and optimization. Highly organized and very detailed oriented. Managed, created and maintained learning guidelines, templates, quick-tips and learner assessments when necessary. Worked with Physicians, Nurses and Ancillary groups to ensure Hospital and Physician Organization Policies and Procedures are reinforced in training content. Point of Contact for the SCM Application and developed a great tenure with the technical and creative teams to ensure accurate delivery. Worked with the Medical Staff Department with obtaining the daily list of physician appointments, Partnered with the IT Technical Team on the set up and maintenance of the training environment (hardware/software). Provided continuous rounding, one on one support and encouragement to the departments undergoing change. Performed all other duties as necessary when asked.

ACTIVATION CONSULTANT /TRAINER 2012 – Present

Conducted medical staff education seminars at nationally well-respected Healthcare Facilities, which included Cerner, Epic, Allscripts, and Meditech 6.08 CPOE, POM, Admission Order sets, Medical Rec, Transfers and Discharge processing. Provided class room training for Providers and Nurses. Provided elbow to elbow support to physicians and nurses for 2-6 week project periods which included updating allergies, Med Rec, Admissions, Discharges process. Assisted Nurses with documentation of allergies, home meds, and medication administration.

-St Mary Hospital Passaic, NJ Allscripts SCM 17.3

-Northwest Glencove, NY Allscripts SCM 17.3

-Northwell NSUH Staten Island SCM 17.3 2/19

-Steward - Holy Family Hospital Haverhill, MA Meditech 6.15 Pre-GoLive 11/5-11/30/18 GoLive 12/1-12/15/18

-Steward - Easton Hospital PA Meditech 6.15 10/22-11/4/18

-Steward - St. Anne's Hospital Boston, MA Meditech 6.15 9/1-9/14/18

-Steward - Sebastian Medical Center, FL Meditech 6.15 8/1-8/17/18

-Northwell GlenCove, NY SCM 16.3 6/18-6/29/18

-Northwell NSUH Staten Island SCM 16.3 Allscripts 2/3-2/23/18

-Baptist Health Pensacola, Fl. SCM Amb/ Inpatient 12/3/17 - 1/21/18

-Holy Family Hospital Haverville, MA Meditech 6.08 July - August 2017

-Northwell NSUH LIJ Manhasset Allscripts- Provider Documentation June 2017

-Northwell NSUH LIJ New Hyde Park Allscripts -Provider Documentation May 2017

-Northwell NSUH LIJ Forrest Hills/Radiology Implementation March to April 2017

-Northwell NSUH Huntington Hospital January – February 2017 SCM

-Northwell NSUH LIJ Valley Stream/Franklin. November-December 2016 SCM

-Northwell NSUH LIJ Staten Island University Hospital October 2016 ACM

-Northwell NSUH LIJ Lennox Hill / LIJ March 2016 ePrescribe Implementation

-St. Mary's Hospital Kankakee, IL Meditech

-North Mississippi Medical Center SCM Allscripts October to November 2012

MANAGER, ADMINISTRATIVE SERVICES TOUCHSTONE HEALTH 2007 - 2013

Ensured Facility health and upkeep while adhering to building standards and policies with strict compliance of all local building codes and regulatory bodies. Managed Third Party Service Providers including contract negotiation, quality/performance expectations, and cost while adhering to strict facility budgets. Provided excellent customer service with internal staff, outside field representatives and all incoming guests, patients and clients. Reserved and Managed 3 conference rooms, handled all catering orders and applied to specific departmental budget. Performed administrative, clerical tasks and special projects as requested

CUSTOMER SERVICE TEAM LEAD TOUCHSTONE HEALTH 2003 – 2007

Successfully trained, mentored, and managed a team of ten customer service representatives.

Delivered exceptional and professional service to members and providers, while investigating the status of medical claims, appeals, grievances and prior authorizations. Liaised regularly with multiple departments within the company to ensure accurate conflict resolution and customer satisfaction regarding claim discrepancies. Contributed to the company bottom line by playing a key role in the retention of current members, utilizing polished sales techniques with a focus on member education. Maintained highest level of patient/provider confidentiality per HIPPA Law regulations.

Education

HUDSON COUNTY COMMUNITY COLLEGE – JERSEY CITY, NJ

Project Management for IT Professionals course work.

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