Software Support Specialist
Resume:
Tiffaney Coleman
Support Specialist
Holden, LA *0744
****************@*****.***
I am seeking to find a new position, mutually rewarding both to myself and prospective employers. I would be an asset to any employer, as I am a highly self-motivated team player, willing to pick up the slack in any area needed. I am an exceptional problem solver with excellent organization and communication skills. I have professional work ethics, and a positive attitude. I feel that I am teachable, and always have the desire to learn a more efficient way of doing things. Due to the fact that I enjoy meeting all kinds of new people, and have a unique way of relating to people, I easily develop a close and personal rapport. Authorized to work in the US for any employer
Work Experience
Support Specialist Tier 2
Healthcaresource - Remote
February 2019 to May 2021
Support specialist
• Respond to requests for technical assistance in person, phone, chat or email
• Work with local and remote associates to troubleshoot desktop, mobile and basic network issues
• Ability to remote into client’s computer to troubleshoot directly.
• Monitor various systems
• Perform basic system upgrades and updates
• Work well in one-on-one troubleshooting situations
• Good customer service and communications skills
• Comfortable working over the telephone or chat
• organized and able to handle multiple tasks and prioritize
• Understand the hardware components of user’s computers/laptops/phones
• Familiarity with Windows desktop operating systems, Microsoft 365 Apps for Enterprise software, Microsoft Project, and Microsoft Visio
• Ability to reinstall Windows desktop operating system and applications
• General understanding of Microsoft 365 (formerly Office 365)
• Basic understanding of Microsoft Active Directory (AD)
• Basic Understanding of Adobe Acrobat and Reader
• Have the ability to work remotely
• Basic understanding of networked computers in both wired and wireless environments
• Ability to work effectively with, and obtain cooperation from, other employees and outside parties/ vendors
• Can work and meet deadlines, both as an individual and with a team
• Able to research information or request assistance when needed for complex tasks
• Support a variety of areas within the vendor operations area via phone, chat and email
• Assist with identifying potential issues that require research to validate appropriate steps to resolve
• Respond to inquiries in a timely manner utilizing proper grammar and spelling
• Receiving, analyzing, resolving, or triaging escalated client issues as they arise
• Assists in performing department audits
• Outbound communication to clients and/or customers
• Perform miscellaneous job-related duties as assigned
• Collaborate with teammates to provide ongoing suggestions to current processes
• Expert Understanding of confluence and JIRAS
• Beginner coding and script writing
• SaaS product support experience
• B2B Technical/Software Support experience
• Basic knowledge on VoIP, networking, routers, and modems Woodlands TX- Retail Banker
Woodforest National Bank - Porter, TX
January 2008 to October 2012
5 star award - Responsibilities: Supervise Morning Shift - Balance Cash every morning - Call customers in overdraft, pay checks coming through if customer can make a deposit to cover it. - Order Cash - Check all work that was done, file and keep up with retention - Order supplies - Run Branch Capture -Work Teller line - Inside and Outside Marketing - Customer Service - Meet Account goal - Open accounts, maintain accounts - Solve customer problems - Notary - Answer phones
Office Manager
Kingwood Spine Center - Kingwood, TX
January 2007 to January 2008
Responsibilities: Assist Dr. in any way needed - File insurance - Answer phones, schedule appointments
- Outside marketing - Charting, filing - Collect Co-Pays Front Office Manager
Associated Psychiatric Consultants - Kingwood, TX
2005 to 2007
Responsibilities: Assist Dr. in any way needed - File insurance - Answer phones -schedule appointments - Charting, filing - Collect Co-Pays - Organize professional appointments Education
Associates Degree
Lonestar College - Kingwood, TX
May 2014
Humble High School - Humble, TX
May 1998
Skills
• Bank Teller
• Customer Service
• Customer Support
• Call Center
• Desktop Support
• Help Desk
• Data Entry
• Technical Support
• Banking
• Computer Networking
• IT Support
• Software Troubleshooting
• Microsoft Windows
• Network Support
• Help desk (2 years)
• Sewing (8 years)
• Design patterns (3 years)
• Adobe Acrobat
• Adobe Illustrator (2 years)
• Salesforce (2 years)
• Microsoft Office (8 years)
• Intercom chat (2 years)
• Bomgar (2 years)
• Jira (2 years)
• SQL
Languages
• English - Expert
Assessments
Technical support: Customer situations — Highly Proficient July 2021
Responding to technical support situations with sensitivity Full results: Highly Proficient
Software developer fit — Highly Proficient
July 2021
Measures the traits that are important for successful software developers Full results: Highly Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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