Tiffaney Coleman

Support Specialist

Holden, LA *0744

adoy63@r.postjobfree.com

+1-713-***-****

I am seeking to find a new position, mutually rewarding both to myself and prospective employers. I would be an asset to any employer, as I am a highly self-motivated team player, willing to pick up the slack in any area needed. I am an exceptional problem solver with excellent organization and communication skills. I have professional work ethics, and a positive attitude. I feel that I am teachable, and always have the desire to learn a more efficient way of doing things. Due to the fact that I enjoy meeting all kinds of new people, and have a unique way of relating to people, I easily develop a close and personal rapport. Authorized to work in the US for any employer

Work Experience

Support Specialist Tier 2

Healthcaresource - Remote

February 2019 to May 2021

Support specialist

• Respond to requests for technical assistance in person, phone, chat or email

• Work with local and remote associates to troubleshoot desktop, mobile and basic network issues

• Ability to remote into client’s computer to troubleshoot directly.

• Monitor various systems

• Perform basic system upgrades and updates

• Work well in one-on-one troubleshooting situations

• Good customer service and communications skills

• Comfortable working over the telephone or chat

• organized and able to handle multiple tasks and prioritize

• Understand the hardware components of user’s computers/laptops/phones

• Familiarity with Windows desktop operating systems, Microsoft 365 Apps for Enterprise software, Microsoft Project, and Microsoft Visio

• Ability to reinstall Windows desktop operating system and applications

• General understanding of Microsoft 365 (formerly Office 365)

• Basic understanding of Microsoft Active Directory (AD)

• Basic Understanding of Adobe Acrobat and Reader

• Have the ability to work remotely

• Basic understanding of networked computers in both wired and wireless environments

• Ability to work effectively with, and obtain cooperation from, other employees and outside parties/ vendors

• Can work and meet deadlines, both as an individual and with a team

• Able to research information or request assistance when needed for complex tasks

• Support a variety of areas within the vendor operations area via phone, chat and email

• Assist with identifying potential issues that require research to validate appropriate steps to resolve

• Respond to inquiries in a timely manner utilizing proper grammar and spelling

• Receiving, analyzing, resolving, or triaging escalated client issues as they arise

• Assists in performing department audits

• Outbound communication to clients and/or customers

• Perform miscellaneous job-related duties as assigned

• Collaborate with teammates to provide ongoing suggestions to current processes

• Expert Understanding of confluence and JIRAS

• Beginner coding and script writing

• SaaS product support experience

• B2B Technical/Software Support experience

• Basic knowledge on VoIP, networking, routers, and modems Woodlands TX- Retail Banker

Woodforest National Bank - Porter, TX

January 2008 to October 2012

5 star award - Responsibilities: Supervise Morning Shift - Balance Cash every morning - Call customers in overdraft, pay checks coming through if customer can make a deposit to cover it. - Order Cash - Check all work that was done, file and keep up with retention - Order supplies - Run Branch Capture -Work Teller line - Inside and Outside Marketing - Customer Service - Meet Account goal - Open accounts, maintain accounts - Solve customer problems - Notary - Answer phones

Office Manager

Kingwood Spine Center - Kingwood, TX

January 2007 to January 2008

Responsibilities: Assist Dr. in any way needed - File insurance - Answer phones, schedule appointments

- Outside marketing - Charting, filing - Collect Co-Pays Front Office Manager

Associated Psychiatric Consultants - Kingwood, TX

2005 to 2007

Responsibilities: Assist Dr. in any way needed - File insurance - Answer phones -schedule appointments - Charting, filing - Collect Co-Pays - Organize professional appointments Education

Associates Degree

Lonestar College - Kingwood, TX

May 2014

Humble High School - Humble, TX

May 1998

Skills

• Bank Teller

• Customer Service

• Customer Support

• Call Center

• Desktop Support

• Help Desk

• Data Entry

• Technical Support

• Banking

• Computer Networking

• IT Support

• Software Troubleshooting

• Microsoft Windows

• Network Support

• Help desk (2 years)

• Sewing (8 years)

• Design patterns (3 years)

• Adobe Acrobat

• Adobe Illustrator (2 years)

• Salesforce (2 years)

• Microsoft Office (8 years)

• Intercom chat (2 years)

• Bomgar (2 years)

• Jira (2 years)

• SQL

Languages

• English - Expert

Assessments

Technical support: Customer situations — Highly Proficient July 2021

Responding to technical support situations with sensitivity Full results: Highly Proficient

Software developer fit — Highly Proficient

July 2021

Measures the traits that are important for successful software developers Full results: Highly Proficient

Customer focus & orientation — Expert

July 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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