Data Entry Customer Service

** ******** ***** • NORWICH, NY *****

PHONE 607-***-**** • E-MAIL adoy5q@r.postjobfree.com

KERRI-ANN PUCCI

OBJECTIVE

Seeking a customer service / administration position utilizing my organizational, customer service and clerical skills.

WORK EXPERIENCE

7/07 - Present Amphenol Sidney, NY

Customer Service for Distribution

Enter purchase orders, returns for accounts including delivery dates and assisting with any questions

Assist management with any paperwork, filing and or meetings.

Update and maintain all information regarding purchase orders that are either on time or delinquent.

Heavy phones and heavy data entry support

Responsible for product delivery to meet scheduled deadlines

Responsible for the accuracy of pricing (discounts, quotes) on all orders

Confirmed other accounts purchase orders to verify that they were correct and customer are aware of any updates and/or changes

Maintain customer spreadsheets daily to verify that the product meets promised date.

Expedite on time and delinquent orders

3/07 – 5/07 Manpower Norwich, NY

Customer Service

General clerical work

Temporary assignment

11/05 - 3/07 The Raymond Corporation Greene, NY

National Accounts Coordinator

Organized Meetings

Coordinated scheduled shipments US, Canada and Mexico

Maintained and updated all information of manuals, discounts and orders

Heavy phones

Heavy data entry

Set my own goals and objectives for the quarter and are met

Set up teleconferences between dealerships, managers and Coordinators

Set up a user friendly filing system

Ordered custom built forklifts specific to the customers needs

Organized a program for customer and employees to use for frequently asked questions

Maintaining spreadsheets daily

11/00 – 6/05 Country Life Vitamins Hauppauge, NY

Customer Service Supervisor

Answered any questions and solved problems in

the Customer Service department

Made sure all customers were answered in a timely manner

Scheduled staff to cover other positions when needed

Maintained Weekly / Yearly Schedule

Trained new employees

Ran reports for End of Month billing

Researched accounts for any credit that was due.

Researched any merchandise that was returned from

UPS damaged or refused

Updated customer files quarterly

Filing

Heavy data entry

Covered Reception

2/98 - 11/00 Opus Core Hauppauge, NY

Sales Coordinator

Help sales reps with setting up conventions

Follow up with new clients

Greet clients into the meetings / office

Help other departments when needed

Data entry

Heavy phones

Filing

Directing phone calls to correct departments

General office duties

Sending out invoices to clients

Train new employees as telephone operators and

support staff

Handle incoming and outgoing mail

EDUCATION

9/94 – 5/96 Briarcliffe The College for Business Patchogue, NY

AOS in Office Technologies

Vice President, Law Club

Outreach Program

Fund Raisers

SKILLS

Microsoft Word 95, 2000, 2003 and 2007

Microsoft Excel 95, 2000, 2003 and 2007

Microsoft PowerPoint 2003

Microsoft Windows 95, 98, 2000, XP, Vista home

Microsoft Outlook

Accu-Term

UPS call tag request

MRP

REFERENCES

Available upon request

Contact this candidate