Rodelyne Louis

* ***** **, ********, ** ***** 339-***-**** adoy5i@r.postjobfree.com

Professional Summary

Certified Dialysis TechnicianTrilingual (English, French, and Haitian Creole),CPT, Administrative, and clinical support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Proficient and caring Nursing team member offering over 12 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Multi-talented CCHT consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients during difficult times.

Skills

·Vital Signs, Phlebotomy, EKG's, Exam Room Preparations, Urinalysis, Injections (Intradermal, Subcutaneous, Intramuscular), Word Processing & Typing 30 to35 WPM, Appointment Scheduling, MS Office (Excel, Word, PowerPoint), Creating Patient Charts, Autoclave & Sterilizations, Hot & Cold Modalities,

·Diagnostic Testing: UAs, UCGs, Rapid Strep, Hct, Hgb, Occult Blood, Coding: CPT& ICD-9, Treatment Authorization Referrals, Insurance Billing: CMS-1500. Customer Service & Relations. Telephone Reception. Computer Operations. Filing & Data Archiving, Administrative, Injections, Assists patients, Staffing Agency, Insurance, Bathing, Supervisor, Billing, Inventory, Evaluate patient, Supply inventory, Blood pressure, Laboratory testing, Evaluate patients, Teaching, CNA, Laundry, Observe patient, Telephone, Charts, Law, Patient treatment, Phone, CMS, Letters, Phlebotomy, Therapy, Computer Operations, Loss prevention, Policies, Typing, CPR Certified, Notes, Positioning, 40 WPM, CPT, Materials, Coding, Urinalysis, Customer Service, Serving meals, Programming, Venipuncture, Database, Meetings, Progress, Vital Signs, Dialysis machine, Access, Publications, Checking vital signs, Dialysis, Excel, Quick, Word Processing, Documentation, Mail, Reading, EKG's, MS Office, Receptionist, Filing, Office, Reception, Financial statements, PowerPoint, Maintain files, Forms, Word, Recording, Front office, Modeling, Recruitment, Hemodialysis, Monitors, Reporting, Hiring, Nursing, Safety, Home care, Nursing Home, Scheduling, ICD-9, Order office supplies, Spreadsheet

·Responding to emergencies, Infection control and aseptic procedures, Medical Records Management, Dementia and Alzheimer's knowledge, Recording vital signs, Medical office administration, Charting and clinical documentation, Direct patient care, Patient-focused care

·Wound care specialist, Patient assessments, Transporting patients, Companionship and emotional support, Data entry

Work History

Executive director 04/2020-Current

Total life changes

•Answering questions.

•Processing orders.

•Providing timely information from corporate resources.

•Ensuring quality service by respond to inquiries in a courteous manner.

•allows users to quickly connect with prospects using the latest technology & communications tools. Share powerful content--including videos, images, audio files, and PDFs--with associates, family, and friends using an easy-to-use, state-of-the-art interface.

Certified Patient Care Technician, 04/2016 to 10/2017

Fresenius Kidney Center – Roxbury, MA

·Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access

·Welcome assigned patients and inquire as to their wellbeing since their last treatment

·Report any complaints or observations to the nurse supervisor

·Evaluate vascular access for patency and report any unusual findings to nurse supervisor

·Obtain necessary pre and post treatment vital signs and weight

·Report unusual findings to nurse supervisor

·Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor

·Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor

·Perform administration of Heparin as delegated or as allowed by state law

·Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD)

·Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed

·Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor

·Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document

·Discontinue dialysis treatment according to established procedures,

·Evaluate patient prior to termination of venous access - standing & sitting blood pressure

·Obtain Hemostasis and apply appropriate dressings

·Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor

·Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification

·Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed

·Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160

·Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification

·Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes

·Report any significant information and/or change in patient condition directly to the nurse supervisor

·Observe patient, and conduct machine safety checks according to facility policy

·Report any change or unusual findings to the nurse supervisor

·Perform and document any intervention for unusual patient status and document patients' response to intervention

·Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor

·Obtain all prescribed laboratory testing and prepare specimens for collection

·Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision

·Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

·Documented information in patient charts and communicated status updates to interdisciplinary care team

·Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests

·Exhibited compassionate care and communication regarding issues surrounding death and dying

·Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage

·Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment

·Collected blood samples to complete tests for patient, checking for changes that indicated potentially dangerous conditions

·Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination

·Responded to patient alarms and needs-assessment requests to identify course of treatment

·Documented patient intake and dietary requirements and assisted with feeding

Administrative Assistant, 01/2013 to 2015

Porter and Chester Institute – Canton, MA

·Serve as receptionist to welcome guests and visitors and decide whether should be given right of entry to meet specific individuals

·Prepare memos, letters, invoices, reports, financial statements, additional documents, by means of word processing, spreadsheet, database, and presentation software such as PowerPoint

·Ensure quick response to routine inquiries

·Managed approximately 30 incoming calls, emails and faxes per day from customers.'

·Attend meetings with the purpose of recording minutes

·Order office supplies and equipment

·Maintain files and folders

·Handle and screen telephone calls, routine mail and reallocate as required

·Track and process annual fixed asset inventory

·Student Enrollment

·Administer Wonderlic Test

·Maintain filing system for district correspondence and records Medical Staffing Group

·Processed financial documents including contracts, expense reports and invoices

CNA, 01/2011 to 01/2012

Marian Manor – Boston, MA

·Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths

·Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals

·Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, and therapeutic baths; applying restraints

·Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information

·Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor

·Documents actions by completing forms, reports, logs, and records

·Maintains work operations by following policies and procedures

·Protects organization's value by keeping patient information confidential

·Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements

·Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure

·Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

·Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination

·Documented information in patient charts and communicated status updates to interdisciplinary care team

·Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising

·Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

·Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness

·Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage

Medical Office Assistant, 01/2008 to 01/2014

Onsite Wellness LLC – Worcester, MA, MI

·Take and record patients' vitals, Perform venipuncture and finger sticks, Prepare examination rooms as well as specimens, Schedule and confirm appointments. Verify patient insurance, Maintain a proper office supply inventory, Answer multi line phone and direct calls properly Marian Manor Nursing Home

·Submitted diagnosis and procedure codes for insurance companies

·Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays

·Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials

·Contacted pharmacies to submit and refill patients' prescriptions

·Organized and managed all medical supplies to ensure office was properly stocked

01/2010 to 01/2011

Medical Resources Home Health CNA/HHA – Newton, MA

·Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

·Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

·Assists patients by providing personal services, such as, bathing, dressing, and grooming.

·Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

·Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

·Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

·Maintains a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;.

·Updates job knowledge by participating in educational opportunities.

·Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

·Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Medical Assistant, 01/2007 to 01/2008

Ear Nose and Throat Consultants, Inc, Extern – Woburn, MA

·Completed vitals and Otogram hearing test with patients.

·Prepared and assisted patients into exam rooms.

·Assisted in administrative tasks.

·Obtained client medical history, including medication information, symptoms and allergies.

·Maintained detailed records of test results by entering data and patient information into computer.

·Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

·Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].

·Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

·Collected all pertinent data and calculations to aid physician in interpreting results.

·Assisted with routine checks and diagnostic testing by collecting and processing specimens.

·Collected and documented patient medical information such as blood pressure and weight.

·Tested and recorded blood glucose levels.

·Compiled necessary documents for surgical billing packages.

·Sanitized, restocked and organized exam rooms and medical equipment.

·Called and faxed pharmacies to submit prescriptions and refills.

Assistant Manager, 01/2002 to 01/2006

Rave – Medford, MA

·Opened and closed store.

·Completed paperwork.

·Responsible for ensuring associates were properly trained and zoned in store.

·Rearranged store to company visual standards with new inventory.

·Completed inventory and loss prevention.

·Promoted rapidly from front desk clerk to assistant front office manager at an upscale hotel.

·Oversaw all operations including housekeeping, and maintenance.

·Troubleshot and.

·Resolved problems, mediated staff disputes, and handled customer complaints.

·Participated in staff recruitment, hiring, training, and scheduling.

·Supervised the team members.

Certified Dialysis Technician, 04/2017 to 10/2017

DaVita Dialysis – Brookline, MA

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Welcome assigned patients and inquire as to their wellbeing since their last treatment.

Report any complaints or observations to the nurse supervisor.

Evaluate vascular access for patency and report any unusual findings to nurse supervisor.

Obtain necessary pre and post treatment vital signs and weight.

Report unusual findings to nurse supervisor.

Perform vascular access evaluation pre-treatment, report unusual findings to nurse supervisor.

Perform vascular access cannulation, report any difficulties in cannulation or unusual findings to nurse supervisor.

Perform administration of Heparin as delegated or as allowed by state law.

Initiate dialysis treatment according to prescribed orders including blood flow (QB), dialysate flow (QD).

Evaluate intradialytic problems, provide intervention as prescribed by physician order or as directed.

Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor.

Obtain vital signs prior to reinfusion; perform all relevant functions necessary for discontinuation of treatment - document.

Discontinue dialysis treatment according to established procedures,.

Evaluate patient prior to termination of venous access - standing & sitting blood pressure.

Obtain Hemostasis and apply appropriate dressings.

Evaluate patient for prior to discharge, report any unusual findings to nurse supervisor.

Perform, record Pre, Post dialysis evaluation, vital signs with initial identification.

Responsible for calculating, entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; UF modeling as prescribed.

Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160.

Record accurate, timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.

Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet, if applicable, progress notes.

Report any significant information and/or change in patient condition directly to the nurse supervisor.

Observe patient, conduct machine safety checks according to facility policy.

Report any change or unusual findings to the nurse supervisor.

Perform and document any intervention for unusual patient status and document patients' response to intervention.

Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to nurse supervisor.

Obtain all prescribed laboratory testing and prepare specimens for collection.

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Checked supply availability and laid out instruments for Isolation rooms.

·Documented observations and baseline measurements in medical records

·Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment

·Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Education

Associate of Science: Nursing Education, Expected in 2021

Laboure College - Milton, MA

·Continuing education in Nursing

·Major in Nursing

General class: Nursing

Bunker Hill Community College - Boston, MA

CNA Certification

Red Cross - Cambridge, MA

Medical Assistant Diploma: Medical Assisting

Everest Institute - Chelsea, MA

·Perfect Attendance

·Dean's List

·HIPAA/ OSHA Informed

·CPR Certified (American Heart Association)

·Phlebotomist

High School Diploma

Medford High School - Medford, MA

·Awarded (Citizenship Award)

·Honor students

·Received full tuition scholarship

·Recipient of Bunker Hill community college Scholarship

·Graduated with 3.8 GPA

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