Research Analyst Case Manager
Resume:
LORI WILSON
***** ******** ** *-** PAOLA ***** UNITED STATES 913-***-**** **************@*****.***
PROFESSIONAL EXPERIENCE
State of Kansas: Kansas Department of Health and Environment – Insight Global Research Analyst– (12/03/2020 - 6/11/2021)
Experience in data entry, collecting, evaluating, studying, or reporting on administrative data.
Strong troubleshooting, typing, and computer literacy skills.
The ability to work in an ambiguous, fast paced environment.
Extreme attention to detail.
The ability to sit in front of a computer for long periods of time.
Strong self-motivation, time management, and task completion skills
Healthcare experience supporting COVID 19 pandemic response initiatives.
Entering laboratory reports for COVID 19 received by the State of Kansas into the Kansas Disease Surveillance system for IDER and local health departments to investigate.
Lena WaitheINGERSOLL RAND, OLATHE, KANSAS UNITED STATES
Customer Service/ Lead, Jun 2009 – Nov 2013
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
MIAMI CO MENTAL HEALTH, PAOLA, KANSAS UNITED STATES
Attendant Care Worker, Apr 2004 – Nov 2008
Advocate for clients or patients to resolve crises.
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
SPRINGHILL HIGH SCHOOL, SPRINGHILL, KANSAS UNITED STATES
Paraeducator, Aug 2000 – Mar 2003
Establish and enforce rules for behavior and policies and procedures to maintain order among students.
Develop and implement strategies to meet the needs of students with a variety of handicapping conditions.
Prepare, administer, and grade tests and assignments to evaluate students' progress.
Meet with other professionals to discuss individual students' needs and progress.
Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
Employ special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory.
Prepare materials and classrooms for class activities.
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
Observe and evaluate students' performance, behavior, social development, and physical health.
Coordinate placement of students with special needs into mainstream classes.
KELLY SERVICES, OLATHE, KANSAS UNITED STATES
Temp Positions, Feb 1999 – Nov 1999
Identify mistakes in reports and check with doctors to obtain the correct information.
Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
Decide which information should be included or excluded in reports.
EDUCATION
KAPLAN UNIVERSITY,, IOWA UNITED STATES
BS Business Administration Management, Aug 2007
ADDITIONAL SKILLS
Knowledge of and ability to use Microsoft Word, PowerPoint, Internet, Excel and e-mail & knowledge of HR programs.Ability to use a computer to input, calculate, record data, and researchAbility to meet deadlines while handling multiple tasksAbility to maintain confidentialityStrong verbal, written, analytical and interpersonal communication skillsExcellent time management and follow-up skillsFlexible in a self-structured environmentProven team playerStrong analytical and organizational skills, with keen attention to detailExcellent customer service skillsComfortable with technology Ability to travel on business as required
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