Joanna Milburn

**** **** ****** **** ****, Boise, Idaho 83706

208-***-**** / adoxye@r.postjobfree.com

Objective

To obtain a position in the business sector that allows me to use my organizational, customer service, and communication skills. My previous positions have provided me with a skill set to multi-task, all the while accommodating the needs of both the adult and the child in demanding situations.

Qualifications

Strong analytical, interpersonal, Dedicated and driven to succeed in and communication skills. any situation presented.

Ability to manage a variety of Dependable, organized, adaptable,

tasks, meet assigned goals, and versatile.

and succeed in demanding

conditions.

Experience

5/01/21 - Current Zeppole Baking Company

Operations

●Maintain excel reports from customers for bread and pastry products

●Create formulas for the bakers

●Invoice customers

●Provide customer service regarding orders

2/1/2019 - 05/01/21 Zenith Tax And Accounting, LLC

Bookkeepeer

●Maintain bank accounts for multiple clients including entering bank and credit card statements into QB and reconciling.

●Enter invoices into QB and que checks for printing.

●Pay vendors over the phone and online for multiple clients.

5/1/2014 - 8/31/2020 Boise School District Boise, Idaho

Paraprofessional

●Provide assistance to both certified instructors and students.

●Managing classroom equipment, updating the bulletin board, supervising students, assisting students in the library or the media center, invigilating tests, and recording attendance.

●Demonstrate teaching aptitudes, supervisory skills, communication, attention to details and computer competencies.

10/1/2007 – 5/1/2014 Stevie’s Day Care Boise, Idaho

Child Care Attendant

●Provided a clean, safe and fun child care environment.

●Checked infants and children in and out while provided basic child care.

●Ensured safe play conditions and followed established security procedures.

●Observed specific parent directions and special needs of children.

●Educated parents with policies and procedures of child care center.

●Developed and implemented activities for the children.

●In the event of an accident, completed facility accident report protocol.

●Fielded customer feedback and routed comments to proper personnel.

●Maintained a sanitary environment; per state regulations.

1/2000 – 7/2007 Men's Resource Center Portland, Oregon

Office Manager

●Used computer and interpersonal skills to find the the best-fit groups for men/women who were mandated through the courts to attend domestic violence/drug & alcohol/anger managements groups.

●Maintained a high level of confidentiality and kept accurate records compiling and presenting detailed reports to track personal progress

●Worked with courts, judges, probation/parole officers, and employers on the status of clients.

●Excelled in a high stress environment, prioritizing tasks to meet strict deadlines ensuring that progress was made and set goals were achieved.

●Developed excellent customer service skills working with a variety of people from different cultural and socio-economic backgrounds assisting them in achieving their personal goal.

●Coordinated training of new employees.

●Knowledge of DSM/Diagnosis coding for mental health billing purposes.

●Worked closely with insurance companies by submitting pre-authorizations, and continuing authorizations from insurance companies regarding mental health billing.

●Familiar with HIPPA privacy and practices.

Education

Nassau Community College, Hempsted, New York

Business Education

University of Alaska Anchorage-Kodiak, Kodiak, Alaska

Business Education

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