Juli Orozco

McLarens

October **** –Present

Admin Assistant

●Set up new insurance claims for adjusters

●Create inspection reports and type dictated statements from insured for adjusters

●Bill insurance for adjuster’s time

Rush University Medical Center

April 2019 –October 2019

Customer Service - Finance Dept (Temporary Position)

●Answer calls regarding bills and insurance

●Take payment for physician and hospital charges

●Interpret Spanish callers and assist with answering questions and payments

Interactive Health Services Inc.

June 2018 – November 2018 (Temporary Position)

January 2019 – April 2019 (Company now bankrupt)

Call Center Agent

●Enter patient demographic and /insurance information and charges

●Set appointments for biometric screenings

●Interpret Spanish callers and assist with answering questions and setting up appointments

Orland Park Orthopedics

January 2018 – June 2018 (Temporary Position - New Location)

Patient Care Coordinator

●Entry correspondence to patients and lawyers

●Enter patient/insurance information and charges

●Collect and enter payments from patients

●Process bank and credit card deposits

●Translate correspondence/flyers into Spanish and assist with Spanish speaking patients

Sonus – HearUSA – Sonik Hearing

November 2002 – September 2009 and September 2010 – January 2018

Patient Care Coordinator Office Manager

●Oversee and train in day to day activities of clinics and assist with questions, problems and clinic coverage.

●Tracking correspondence to patients, doctors, and government offices;

●Enter patient/insurance information and charges, audiograms, contracts, sales and payments

●Send weekly reports to corporate regarding sales and physician marketing

●Track sales, revenue, appointments, referrals and office/clinic supplies

●Collect and enter payments from patients

●Process bank and credit card deposits and code invoices to be sent to corporate

●Devise ways to get patients to come into the office for a hearing test or new hearing aid(s)

●Translate correspondence/flyers into Spanish and assist the audiologist with Spanish speaking patients.

●Handled invoices, expenses and credits in Quickbooks

Juli Orozco

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Pure’s Food Specialties Inc.

September 2009 – September 2010 Executive Assistant

●Computer Entry for vacation time for employees, ingredients, recipes and lot numbers

●Track ingredient usage, production and internet sales

●Order ingredients and office supplies

●Accounts Payable – Enter invoices, select payments and print checks

●Ship internet orders and samples

●Liaison and translator between factory workers and management

Prism Innovative Resources

January 2002 – November 2002

Document Analyst / Litigation Support

●Code legal documents into a reference database

●Create images of the documents from the database so hard copies can be produced when needed and/or burn copies on to CDs

●Time Code testimonies and burn them on CDs

KR Strikeforce, Inc.

October 1996 – September 2001

Sales Coordinator – Bowling Division

Customer Service liaison between clients and manufacturer

Sales Representative for customers in Mexico and Central America

Computer entry and tracking of correspondence, sales materials and proposals; compile monthly sales and defective merchandise reports and assist with the designing of the bowling bags

Accounting duties such as issuing commission checks to salesmen; issuing / applying credits for defective merchandise; applying payment to accounts

Expedite repair orders and replacement parts

Trained at Wal-Mart headquarters in Arkansas, to learn their in-house computer system, sales ethics and company lay out so product information such as stock levels and sales figures can be pulled via my computer here in Illinois in order to successfully market the product in their stores world wide

Translate company memos into Spanish

American Trans Air

November 1993 – October 1996

Senior Reservations Agent

Book flight reservations, provide flight information, answer question regarding services and special request (oxygen, special meals, etc.) for English and Spanish speaking passengers

Perform reservation center’s open/close procedures, handle irate and/or “special need” calls (over book flights, book airline personnel flying stand-by, etc.)

In-house Human Resource person, schedule training classes and track test results; track attendance; update/maintain employee information database; and create/assign “shift bids” and vacation requests which are based on seniority.

Juli Orozco

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Yes Check Services, Inc.

August 1992 – April 1993

Customer Service Supervisor

Answer questions regarding use of the service, the contract and/or status of claims for English and Spanish speaking customers

Cancel / initiate service to customers

Apply payments to accounts

Train new customer service representatives and supervise the five existing representatives

Keane, Inc.

September 1991 – March 1992

Receptionist

Answer, screen and route all phone calls

Accurately type correspondence, proposals and reports

Maintain consultant personal information and resumes

Perform a variety of office functions including mail distribution, purchasing office supplies, Accounts Payable, filing, scheduling appointments, greeting visitors

EDUCATION

Bachelor of Arts in Spanish / Graduated June 1990

De Paul University, Chicago

Coursework in completing a minor in Chemistry

De Paul University, Chicago

Coursework in Mayan History and Spanish Literature / January 1988 – March 1988

Centro de Idiomas del Sureste / Mérida, México

Foreign Exchange Student / Spring 1985

Berga, Spain

High School Diploma / Graduated June 1985

Lyons Township . La Grange

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