Melissa Knapp

Dedicated Team Player Looking For a Career Not Just a Job!

Hodgenville, KY 42748

adoxxc@r.postjobfree.com

+1-270-***-****

It is my goal to continue to learn and grow from the experiences that I have from the interaction and contact on a daily basis in order to enrich my ability to serve those who I am entrusted to serve to the best of my ability by being well informed and educated about the services available and the processes to reach their goals through services rendered.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Case Manager

InspiriTec, HRC - Fort Knox, KY

June 2020 to Present

Provide and coordinate resources and job accommodations for individuals with varying degrees of disabilities both physical and emotional. Utilize the Ability One and Service Source guidelines and procedures. Maintain client files and database and perform assessments and develop Individual Employment Evaluations, provide the clients' medical documents to provide documentation of accommodations and the disabilities for the government Ability One program and the contracts that the client's are employed under.

Family Services Coordinator

GT Services - Nashville, TN

February 2020 to June 2020

Working at the USAREC HQ at Ft. Knox with the SFAB, Soldier and Family Assistance Branch. Assist with Processing Gym Memberships as a MACO, process monthly reports, attend and soon to speak at BDE meetings and training for Recruiters, process awards, assist military and their families with resource and referral information in person and on our social media accounts with the SFAB. Case Manager

Somerset Mental Health - Somerset, KY

August 2019 to February 2020

• Home visits

• School Visits

• Community Resource Referral

• Case Notes

• Assessments

• Intervention Plans

• Confidentiality

Guest Relations Specialist

Ripley's Believe It or Not - Gatlinburg, TN

May 2019 to July 2019

Maintain a clean environment for guests visiting attractions, resolve guest issues, contact management as needed, sell attraction tickets, and maintain accurate drawer count at end of shift. Guest Services Supervisor

Gatlinburg Falls Resort - Gatlinburg, TN

January 2019 to May 2019

Greet guests, make and cancel reservations, move escrow, process payments and refunds, answer calls and follow up with the guests regarding their stay, follow sop's for all aspects of the job and keep front desk staff on task with daily assignments.

Guest Services Supervisor

Gatlinburg Falls Resort - Gatlinburg, TN

January 2019 to May 2019

Guest care, customer service, answer incoming calls for reservations, cancellations, and guest complaints. Coordinate services for guests that have issues with their accommodations, resolve guest complaints in office, by phone, and on social media to help rectify their issues while maintaining a professional relationship with guests and other staff and management using our Standard Operating Procedures (SOP).

Volunteer- Treasurer

Disabled American Veterans Auxiliary - Newport, TN October 2015 to May 2019

Unit closed permanently as of May 2019.

assisting local veterans and their families with bills, claims advice and direction and referral, visit veterans in ALF and Rehabilitation facilities, provide emotional support for families of veterans, sponsor a few families at Christmas with the purchasing of gifts and holiday meals, provide community service to shut in veterans, bingo with veterans at ALF and Rehabilitations, and bring gifts to veterans in the ALF, Rehabilitation centers. Lake City Veterans Medical Center- WOC Appointment- Field Placement- Saint Leo University

Techniques and skills used while in field placement where learned during coursework and teacher lead activities at Saint Leo University to prepare us for real world placement and the usage of those skills and techniques to provide better service and quality care for our clients. During my placement at the VA I have had various shadowing opportunities in many of the departments including Patient's Advocate, Veteran's Eligibility, Ambulatory Care, Cardiac/Respiratory/Bi PAP scheduling, and many other areas to experience firsthand knowledge and experience conflict and problem resolution, scheduling, call backs, CPRS system, PATS system, monitoring or logging veteran contacts on a daily basis, I have attended training sessions and taking training modules on the TMS system. The field placement opportunity at the VA has afforded me the ability to develop a well-rounded experience and learning opportunity to better serve my future clients.

Driver

Douglas Cherokee Economic Authority- Senior Nutrition - Morristown, TN September 2018 to January 2019

Deliver senior meals to aging adults that are homebound. Perform visual checks to make sure they are okay and call necessary departments in case of emergencies. Substitute Teacher

Sevier County Board of Education - Sevierville, TN October 2015 to June 2016

On call for teachers who will be absent for regularly scheduled working days to provide continuity of education to children in grades K-12. Maintain a clean and proper learning environment, communicate with staff and regular teacher about days classes and note and issues that occurred. Family Support Specialist

Childhood Development Services - Bronson, FL

February 2015 to April 2015

Case management for families in Head Start and Early Head Start, ensuring that families with preschool age children receive the resources and skills needed to foster and promote healthy families and school ready children. Performed home visits, assessments and case evaluations, held school based meetings for parents on skills and information needed to assist their child in school success as well as provide links and information to community resources.

Education Paraprofessional & SAE Tutor

Columbia County School Board - Lake City, FL

November 2012 to April 2013

-SAE Tutor was a grant funded position in which I was responsible for assisting students in areas of Math and Reading that needed the extra help.

-As an Education Paraprofessional my duties were to assist the classroom teacher in the daily instruction of lessons,

-Help maintain and provide a safe learning environment,

-Assist with behavior issues as needed,

-Maintain the confidentiality of the students and their related learning disabilities and express and communicate those concerns to the appropriate administrator and lead teacher.

Homemaker - due to lack of positions after prior grant funded position ended and not renewed. Live Oak, Fl. USA

ESE Paraprofessional

Suwannee County School District - Live Oak, FL

March 2011 to June 2011

Live Oak, Florida 32060

03/2011-6/2011

Grant funded position that ended with the close of the school year and due to budget cuts the position and grant was liquidated.

-Assist the Teacher in preparation of class assignments and to prepare her for the week in advance.

- Assist in maintain a cohesive learning environment for students with various learning disabilities and emotional needs.

- Assist with student behavior issues and help seek positive alternative behavior modifications when possible.

- Maintain each student's privacy and confidentiality at all times! Homemaker

September 2007 to March 2011

Cook/Driver/Cashier

Antonio's Deli - Fort Myers, FL

April 2007 to September 2007

- Assist in preparation of items needed for the daily menu.

- Assist customers in their orders and prepare their orders.

- Perform checkout tasks

- Deliver the orders called in for delivery.

- Clean and Break down the prep area and dining area at closing. Substitute Teacher

Charlotte County Schools - Port Charlotte, FL

October 2003 to May 2004

Provide instructional services to various grade level students in the absence of the regular teacher.

- Maintain the curriculum standards and the teacher's lesson plans.

- Ensure a safe and proper learning environment.

Social Services Assistant

Charlotte Harbor Healthcare - Port Charlotte, FL

September 2003 to October 2003

Perform intake and coordinate discharge of adults in the Rehabilitation Program.

• Create and execute the treatment plan.

• Assist the client and their families when needed in concerns.

• Coordinating the necessary services needed for optimal recovery.

• Maintain the privacy of each client.

• Assist the Social Worker in other various tasks such as bed holds and death reports.

• Create Care Plans, and participate in Care Plan Team meetings. Human Service Aide

State of Florida Dept. of Health - Punta Gorda, FL April 2003 to September 2003

- Assist the Social Worker with case management duties.

- billing

- case notes

- maintain confidentiality of clients

Paraprofessional

School District of Lee County - Lehigh Acres, FL

March 2000 to April 2003

Assist the Exceptional Student Education teacher with the daily instruction of middle school age students with varying learning disabilities.

- Document and report all behaviors.

- Ensure the safety of other students as well as those in my class.

- Assist the students when needed with classwork.

- Remove students from classroom as needed to give them a break to ensure that the behaviors do not escalate and disrupt or harm other students in the classroom.

- Contact parents or guardians as needed in reference to their students behavior. Human Service Worker II

State of Florida - DCF - Fort Myers, FL

December 1995 to March 2000

- Perform full care and hygiene needs to adults with severe mental and physical disabilities.

- Assist with the daily life skills training.

- Help plan and implement the BIP.

- Document every 30mins the condition and status of each resident in my area. Education

B.A.

Saint Leo University - Lake City, FL

May 2015

AA in Human Services

Edison Community College - Fort Myers, FL

August 2012

Human Services

Florida Gulf Coast University - Fort Myers, FL

Education

Anne Arundel Community College - Arnold, MD

AA in Music Education

Brevard College - Brevard, NC

Skills

• Excel (4 years)

• HIPPA (4 years)

• Information Security (4 years)

• scheduling (7 years)

• training (7 years)

• Guest Service

• Customer Service

• Front Desk

• English (10+ years)

• Microsoft Office (10+ years)

• Experience with Children (7 years)

• Case Management (10+ years)

• problem solving (10+ years)

• Documentation (10+ years)

• Management

• Social Work (5 years)

• Guest Relations Experience

• Individual / Group Counseling (2 years)

• Crisis Intervention (5 years)

• Autism Experience (6 years)

• Conflict management

• Developmental disabilities experience

• Time management

• Developmental disabilities experience

• Data collection

• Analysis skills

Certifications and Licenses

driver's license

Assessments

Case Management & Social Work — Proficient

May 2020

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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