Magalys A. Alexander

*** ******* *** ***** **********, VA 22191

Phone: 571-***-****

adoxx5@r.postjobfree.com

Professional Summary

I am a highly motivated individual with an eye for detail. I make it a goal to remain optimistic in a negative situation and in return, I do my best to make it positive. I work well in a group setting but I don’t mind taking a leadership role. I stand up to a challenge and I am not afraid of failure.

Skills:

Microsoft Windows 98, 2000, and XP; MS Outlook, MS Word, MS Excel.

Employment History

Lead Teller

Wells Fargo, Arlington, VA, 2019 – 2021

Supervised a small 5-person para-professional staff in an organization characterized by highly transactional or repetitive processes and a variety of financial transactions to include, but not limited to check cashing, withdrawals, deposits, and loan payments. Assisted tellers with more complex tasks, approving exception transactions, backed up tellers and performed teller duties as needed. Managed and balanced the branch’s ATM currency levels, tracked currency shipments and deliveries in excess of millions of dollars. Additionally, managed scheduling and ensured proper staffing to provide sufficient service levels during busy periods. Supervised each teller’s daily balancing and reconciliation. Ensured tellers were trained and maintained compliance with all Wells Fargo regulatory and security policies and procedures.

Child and Youth Program Assistant/NAF

Army Child Development Center, Fort Belvoir, GA, 2018 – 2019

Promoted safety, fitness, and nutrition practices. Assisted with implementing and leading planned activities for program participants using prepared curriculum and program materials. Incorporated special instructions provided by parents such as dietary needs, physical needs, or other information that may affect a child's experience in the program. Interacted professionally with employees, parents, and local command personnel

Store Associate/Cashier, 2016 - 2017

AAFES/Class Six (Liquor/Convenience Store), Fort Belvoir, VA

Efficiently cash-out customers in a professional manner and operated a cash register with 100% accuracy. Created and maintained a relationship with customers; provided excellent customer service during stressful situations. Opened and stocked new products, rearranged End caps isles in accordance with management guidance.

Medical Support Assistant (Volunteer), 2010 – 2011

Occupational Health, Eisenhower Army Medical Center, Ft. Gordon, GA

Utilized the Armed Forces Health Longitudinal Technology Application (ALTHA), and the Composite Health Care System (CHCS) to enter and retrieve data; created and edited profiles, templates, and schedules; cancelled and/or rescheduled patient appointments; recorded patient insurance information; to review, edit and update patient demographic data; compiled data for variety of reports and prepared information releases requested by patients; and collected Third Party insurance information.

Created, reviewed, and updated all medical charts prior to the patients arrival to the clinic; reviewed records for compliance with applicable medical facility and the Joint Commission Accreditation of Healthcare Organizations (JCAHO) standards; located missing records form information given by the Medical Records Section (MRS) or by calling the various nursing units, clinics, or practitioner’s offices; recorded physician’s orders accurately and in a timely manner in various automated tracking systems; assembled medical records ensuring they are properly arranged sequentially and chronographically, verified records have all necessary signatures and contain all the necessary forms; filed medical reports (e.g. laboratory, x-rays, EKGs, etc.) in medical records; assured proper completion and filing of forms in records prior to returning the record to the MRS and followed-up on requests from patients and staff to obtain late or missing medical test results. Received telephone calls and patients; responds to patient requests via the patient call system; takes messages, relays information and locates people; greet, directs and provides detailed information to individuals who visit the clinic/ward; asks questions to obtain information necessary to determine primary need or area of interest; refers patients with perceived emergencies; registers walk-in patients for treatment; observes patients for obvious signs of discomfort, illness, or stress in patients.

Teller Operations Specialist, 2006 - 2010

Bank of America – Augusta, GA

Supervised all aspects of day-to-day teller line operations with responsibility for 5 Tellers; maintained and processed time and attendance cards; receiving, reviewing, sorting and routing incoming correspondence. Overseen cash inventory requirements for the banking center; to include tracking inventory and maintaining accurate vault and ATM records; reviewed and processed mail; created and maintained classified files and filing systems according to the Financial Privacy rules. Managed and balanced ATM cash and deposits; responsible for maintaining branch cash requirements; balanced daily cash drawers and vaults totaling an average of $750,000. Organized and maintained spreadsheets; updated databases to track work as, maintenance and repair schedules, equipment and supply acquisitions; disposal and destruction of old currency bills, budget requirements and projections; ordering supplies and tracking expenses; processing account payments. Opened new customer accounts, including checking, savings, and lines of credit.

Child and Youth Program Assistant/NAF

Army Child Development Center, Fort Gordon, GA, 1998-2006

Served as Assistant Lead in one or more Child Youth (CY), programs. Established a programming environment that sustained participant interest and promotes positive interactions with other children, youth, and adults. Planned, coordinated, and implemented activities for program participants based on observed needs of individual children and youth. Implemented activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporated special instructions provided by parents such as dietary needs, physical needs, or other information that may affect a child's experience in the program. Maintained control of and accounts for whereabouts and safety of children and youth. Inventoried and equipment on a recurring basis and recommends replenishing damaged, missing, and depleted secured supplies, equipment, and facilities.

Home Daycare Provider

Home Residence, Yokota Air Base, Japan, 1997-1998

Read to children and taught them simple painting, drawing, handicrafts, and songs. Kept records of individual children, including daily observations and information about activities, meals served, and medications administered. Communicated with children’s parents regarding daily activities, behaviors, and related issues. Organized, store toys and materials to make sure order in the play area. Cleaned toys and play equipment. Helped children dress and changed diapers for infants.

Education

High School Diploma, Daniel Octavio Crespo, David, Republic of Panama, 1985

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