Front Desk Customer Service
Resume:
Katina Norman
Jackson, MS *****
adoxwz@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Motel 6 - Jackson, MS
July 2019 to Present
Checking in and out customers, answering phone, taking reservations, and etc. Front Desk Clerk
Extended Studio Hotel - Jackson, MS
January 2020 to June 2020
checking in customers, cleaning, handling cash, bookkeeping, and etc. Driver
Caring Hands - Ridgeland, MS
July 2018 to October 2019
Picking up kids and transporting them to location where they are being taking care of, and of course customer service to all clients and co-workers.
Cashier/Customer Service
Food Depot Supermarket - Jackson, MS
September 2017 to March 2018
customer service, cleaning, answering phone, and taking customers order Jr. Manager
Rainbow Clothing Inc - Jackson, MS
April 2017 to September 2017
Customer service, cleaning, bookkeeping, and etc.
Cashier
Standard Parking - Jackson, MS
May 2016 to April 2017
Customer service, cleaning, and taking parking tickets from customers Assistant Manager
Save A Lot - Jackson, MS
November 2005 to November 2015
Responsible for tallying registers for cashiers
Cashed checks, money order for customes
Balanced cash accounts
Performed simple bookkeeping
Maintained front end
Assisted cashiers in voids, refund, etc.
Handled phone inquires
Open and closing store
Laundry Assistant
Save A Lot - Jackson, MS
April 2010 to May 2011
Maintaining the cleanliness of the linen and towels for guest rooms. Issue out needed linen and towels to housekeepers. Responsible for the inventory of linen and towels. Other duties assigned by supervisor.
Desk Clerk & Manager on Duty in Training
Motel -6 - Jackson, MS
September 1996 to November 2005
Responsible for greeting, registering and assigning rooms to the guest at Motel-6 Kept records of room availability and guest's accounts, manually or using computers. Computed bills, collect payment and make change for guest Made and confirmed reservations.
Post charges for rooms, food, or telephone calls to ledgers manually or by using computers. Transmitted and receive messages using telephones or telephone switchboards. Issued room keys. Etc.
Waitress/Server
Olive Garden - Jackson, MS
September 1995 to September 1996
Take food orders and relay orders to kitchens or serving counters so they can be filled. Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities. Monitored food preparations and serving techniques to ensure that proper procedures are followed. Carried food, silverware, and or linen on trays, or use carts to carry trays. Totaled checks, present them to customers, and accept payment for services. Education
High school or equivalent in Typing
Madison Central High School - Madison, MS
Skills
• Food Service
• Customer Service
• Crew Member
• CSR
• to
• profile/ a8f5b29dcf13a0a2ef1de531b6057880eed53dc074545cb7 Retail Cashier -- Proficient September 2019 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share
• to
• profile/ 391d0208475b8531c26e1b3a929a9354eed53dc074545cb7 Customer Focus & Orientation
-- Proficient September 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• to
• profile/722d64a72d0d874671d00483e46e4c0d Customer Focus & Orientation -- Completed June 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• to
• profile/ 1cf4e5df3095f009942b78bf1652c401eed53dc074545cb7 Personality: Customer Service Fit
-- Proficient May 2019 Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share
• to
• profile/ 7545a29f70d2d3dd4f9c3d58072fd5f1eed53dc074545cb7 Reliability -- Expert April 2019 Measures a candidate's tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share
• to
• profile/ 634d89048cca158197b1db63b0cff234eed53dc074545cb7 Attention to Detail -- Completed April 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share
• to
• profile/ 66273eda110d8ca33663a2333953cef6eed53dc074545cb7 Attention to Detail -- Completed April 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share
• to
• profile/ c9510c8a49eeb10ca9914a80e6334fa5eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Front Desk
• Guest Services
• Office Administration
• profile/ 6524cc8c3af85a370ecc3fb292ff1d61eed53dc074545cb7 Customer Focus & Orientation -- Proficient September 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• to
• profile/ b37a52c9e92fa5411cef24f8ebd4592eeed53dc074545cb7 Customer Service Skills -- Proficient July 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share
• to
• profile/ 61e3c8443b4eb26353663b55bc3f2e4deed53dc074545cb7 Call Center Customer Service
-- Completed September 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share
• to
• profile/ 5f5f8c5e7ea0a0b982989aed977c43b0eed53dc074545cb7 Front Desk Agent (Hotel) -- Highly Proficient September 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share
• to
• profile/ 8c8e81abe51f4b21b5b2df3fea896579eed53dc074545cb7 Reliability -- Proficient June 2019 Tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share
• to
• Customer Care ASSESSMENTS Customer Focus & Orientation -- Highly Proficient December 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• Accounts Receivable
• Assistant Manager Experience
• Laundry
• Bookkeeping
• Cash Handling
• Cleaning Experience
• Accounts Payable
• Typing
• Serving Experience
Contact this candidate