Quality Coordinator Head

SHILLPA JOSE

E-Mail: ***********@*****.***

Mobile Phone: 919*********

CAREER OBJECTIVE:-

To obtain a challenging position in which I am given the opportunity to play a direct role in unlimited growth and success of the organization, which can provide me opportunity to prove my calibre and enhance me to grow along with.

CPC certified from AAPC on 5th August 2021.

PROFESSIONAL EXPERIENCE:

Varal Consultancy, Dubai, UAE

Administration Executive(July 2019 to 2020 July)

• Assisting HR Manager with Recruitment and arranging interviews.

• Conducting Induction Programme for new employees.

• Creating Job Ads and posting in different portals.

• Assisting new clients in setting up Business .

• Coordinating for renewal process of existing companies.

• Coordinating with the various Jurisdictions.

• Preparation and Sending Quotation to Clients.

• Arranging Skype meetings.

Aster Medicity, Dubai, UAE

Administration Supervisor for a period of 3 months (2018 February to 2018 April). Coordination and implementation of administration activities. Assisting the management in Hospital Policy implementation. Monitoring the staff in Accordance with Policy.

Amrita Institute of Medical Science and Research Centre(ISO 9001:2000 Certified, NABL & NABH accredited) Kochi,Kerala,India.

Administration Coordinator/Quality Coordinator /Tutor (National Accreditation Board for Hospital and Health care Organization) (2015 September to 2017 November)

Implementing and coordinating quality management activities with respect to NABH standards,policies and procedures ofvarious departments asassigned by Quality Head.

Preparation of quarterly data to be submitted to Quality Head Office. Organizing and Follow-up of Quality related committee meetings with different department Heads.

Documenting the minutes of meeting during various committee meetings. Generating the reports.

Develop policies, minutesofmeeting and reports based on Medical Terminologies. Tracking KPIs(Key Performance Indicators) and conduction and arranging meetings and presentations on KPIs.

Conducting and coordinating Internal Audit of various departments andfollow-Up of the Non-compliances.

Chart review (Analysing and discussion ofchanges needed) along withdepartmental Follow-ups.

Coordinating with various departmental Personnel in Conducting Mock Drills. Has been a part of NABH 2017 surveillance inspection. Facilitating inspections from various governmental and statutory bodies for Institutional Accreditation.

Assisted with infection control activities.

Maintaining Registers and request forms for the Quality office. Conducting safety rounds and educating staff on various safety related activities. Keeping trackof medical and non-medical professionals credentialing and privileging.

Training andorientation of Hospital staff on Policies and Procedures of Organisation. Helping with the preparation of training calendar. Archiving and retrieving all documents, records and reports. Coordinating with the interview of new joiners with the Executive Director. Orientation of new joiners on hospital Quality policies and procedures. Maintaining the training record.

Coordinating National conferences and few Administrative Events. Coordinating meetings with various departments.

Assisted with Directors Office in coordinating various office activities during absence of his secretary.

Responding to questions andrequest from management and from key stakeholders.

Taken classes for Master of Hospital Administration (MHA) students. ACADEMIC PROFILE

2021 CPC certified from AAPC on 5

th

August

2021

2015 Masters in Hospital Administration from Amrita Institute of Medical Science with 71%.

2012 BSc Nursing From Rajiv Gandhi university of medical science With 74%.

2008 12th from Vivekodhayam Higher Secondary school with 84% CREDENTIALS:-

• Participated in 2 day International conference on “ Current trends in Public health and hospital administration ( MEDALLION 2015).

• Participated in International fellowship on Health Technology Assessment.

• Participated in AHPI (ASSOCIATION OF HEALTH CARE PROVIDERS INDIA)

• Participated in national PROGRAMME OF IMPLEMENTATION ON NABH 4TH EDITION STANDARDS.

PROJECTS AND TRAINING:-

Thesis: A Comparative Study on Utilization of Resources between Closed and Open ICU at Amrita Institute of Medical Sciences and Research Centre.

Project: A Study to Find out Job Satisfaction Level among Employees of M/S Popular Vehicle and Services Ltd.

Got training in disaster management.

Got training in ISO 9001 and 14001.

3 day training in 4th edition of National Accreditation Board for Hospitals and Health care providers.

COMPUTER KNOWLEDGE:-

Office automation software: MS office, Google sheets. Excel and Word

Online inventory management (indents, transfer and receiving of stock). Workflow management of administration department.

EXTRA CURRICULARS:-

Active member in sports.

Got first prize in poster presentation.

Got prizes for story writing during school.

Got prizes in dance, drama.

Participated in debate competition.

Was active in anchoring (master of ceremony) in college. PERSONAL DETAILS:-

Sex : Female

Place of birth: kerala

Languages Known: English, Malayalam,Hindi

REFERENCES:-

Dr.Sanjeev K Singh

Medical

Superintendent

Amrita institute of medical science, Kochi

Dr. Dinesh T.A

Head of department, MHA dept,

Amrita institute of medical science, Kochi.

DECLARATION:-

I hereby declare that all the information given above are true and correct with the best of my knowledge.

PLACE :- Kerala

Date :- 09-08-2021

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