Kim Roberts

adoxtk@r.postjobfree.com / 828-***-**** /

Summary

Personable, energetic and driven individual with over 20 years of experience in customer service. Employment History

Amazon Delivery Associate

Steglogistics (Amazon DSP) • Mills River, NC

11/2020 - Present

•Driving company van to deliver packages to customers front door with a smile. •Responsible for loading and organizing van and all packages.

•Helping customers during route with troubleshooting the app and making sure any of their concern/comments reached the appropriate person in management.

•Took very good care of company van.

Server

MEZZALUNA RESTAURANT

10/2019 - 03/2020

Greeted guests in a prompt and courteous manner

Quickly learned all menu items

Made suggestions on food and drinks, upselling when appropriate Worked with POS system

Closed out quest's checks, ensuring proper amount of payment was made and the correct change was given Completed sidework during down time including rolling silverware, assisting the dishwasher and expo station Gym Owner

TEAM FIT 360- OBSTACLE COURSE

12/2014 - 11/2019

Providing exceptional customer service to each client Recruiting, training and supervising staff

Managing budgets, financial records and admin reports Promoting and marketing the business

Maintaining all equipment

Writing all workouts with modifications for each client Staying on top of all continuing education and CPR requirements Coordinating large team building events, military training, OCR training on the obstacle course Manager/Lead Trainer

TNY- David Hoffmaster • Hendersonville, North Carolina 03/2007 - 11/2014

Wrote workout programs for many types of athletes

Trained members either one on one or in small groups Managed all membership payments

Answered phone and email inquiries

Promoted and marketed business

Maintained all equipment

Completed all continuing education requirements

Provided excellent customer service to members

Server

Applebee's Grill + Bar • Hendersonville, North Carolina 08/2001 - 10/2013

Greeted guests in a prompt and courteous manner

Quickly learned all menu items

Made suggestions on food and drinks, upselling when appropriate Worked with POS system

Closed out guest's checks, ensuring the proper amount of payment was made and the correct change was given Completed sidework during down time including rolling silverware, assisting the dishwasher and expo station Assisted management as a key hourly

Trained many new employees

FOH Manager 2003-2005

Recruited, trained, and supervised staff

Was in charge of hiring and interviewing new employees Kept each employee file up to date

Conducted staff meetings

Coordinated FOH and BOH restaurant operations

Completed daily/nightly paperwork

Ran weekly payroll and managed schedules

Oversaw stock levels and supply ordering

Responded efficiently and accurately to customer complaints or concerns Ensured compliance with sanitation and safety guidelines Managed the restaurants good image and strived to improve it Appraised staff and provided feedback to improve productivity Professional Skills

Education

HSED

Blue Ridge Community College

Graduated 05/2007

Food Service Food Handling Safety Customer Service Payment Processing Training Troubleshooting

Quick learner

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