HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

•Proven leader who takes initiative to go above and beyond

•Professional communication skills include fluency in English

•Ability to multi task, detail oriented, and possess problem solving skills

•Self starter and highly motivated individual

•Wide experience from different industries

WORK EXPERIENCES

Store Manager May 2018 – present

Caribou Coffee Company Kuwait

•Responsible for the efficient and profitable operation of the store

•Ensures all company policies, store operating standards and procedures are communicated effectively to team members

•Organizes work throughout the store to deliver efficient and speedy customer service and profitable operation

•Maximizes store profitability and wholly accountable for the store’s financial contribution

•Decides on the optimum stocks required against sales, inventory costs and budget

•Continuously reviews each employee’s skills and decides targets and methods to achieve improvement and quality standard

•Encourages the full participation of team members in creating store goals and developing plans

•Determines daily and weekly staffing requirements

•Directly reports to the District Manager

•Resolves staff issues and concern in the store level

Assistant Store Manager February 2014 – April 2018

Caribou Coffee Company Kuwait

Store-In-Charge/Shift Supervisor June 2011- January 2014

Caribou Coffee Company Kuwait

Checking Supervisor November 2009- March 2011

SM Taytay- Madison Shopping Plaza Inc., Philippines

TRAINING CERTIFICATES

Manager-In-Training Program

Caribou Training Department

March 2014

Supervisory Training

Caribou Training Department

January 2013

Food Safety Course

Boecker Food Safety/ Caribou Training Department

July 2013

Barista Training

Caribou Training Department

September 2011

Effective Time Management for Increased Productivity

SM Training and Development

March 2010

Service and Leader basics

SM Training and Development

February 2010

EDUCATION

University

National College of Business and Arts

2001-2004

Taytay, Rizal

Bachelor of Science in Business Administration

Major in Management

University of Sto. Tomas

1998-2001

Espana, Manila

Bachelor of Science Major in Biology

Secondary

Siena College

1994-1998

Taytay, Rizal

Primary

Siena College

1988-1994

Taytay, Rizal

PERSONAL BACKGROUND

Birth date : November 10, 1981

CHARACTER REFERENCES

Ms. Diana Grace Lata

Assistant Training Manager

Caribou Coffee

Kuwait

+965-********

Lady April Batu

Brand Auditor

Caribou Coffee

Kuwait

+965-********

Mr. Nizam Ali

General Restaurant Manager

Five Guys Burger

+965-********

Ms. Maylen Mendoza

Brand Marketing Officer

Madison Shopping Plaza Inc.

Taytay, Rizal

Philippines

+639*********

I hereby certify that the facts contained in this resume are true and correct to the best of my knowledge.

MAY C. ANDRES

Applicant

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