Voice Process & teaching

RAMANI.C

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SKILLS

Operating system -windows

Languages -C C++

Databases -MS, sql,

LANGUAGES

Tamil (mother language)

English (Full

Professional)

PERSONAL DETAIL NAME: RAMANI C DOB: 08-12-1995

EDUCATION: B.Tech COMPUTER SCIENCE ENGG

UNIVERSITY:PONDICHERRY UNIVERSITY

JKA

EXPERIENCE :

YAGHANA BUSINESS SOLUTIONS (6MONTHS)-OCT2019-MARCH 2020

GROWMAX SUPPORT SOLUTIONS PVT LTD (1.1YEARS) AUG 2018-SEP 2019

EXPERIENCE :

PACHAYAPPAN MODERN EDUCATION INSTITUTE (11MONTHS) AUG2017-JUNE2018

Date:

Skilled in Guide,develop,Effectively communicate with clients to develop collaborative solutions, Customer oriented and excellent communicator possess 2.6 year experience as a process executive. Strong Engineering professional with a Bachelor of Technology (B.Tech) degree in Computer Science from Christ Institute of Technology Pondicherry, India.

EDUCATION DETAIL

Course

Institution

University/

Board

Year of completion

Percentage/Grade

B.Tech

(CSE)

Christ Institute Of Technology(CIT)

Pondicherry University

June 2017

7.2 CGPA

HSC

Kannaki Goverment Girls Higher Secondary School, Villiyanur.

State Board

March

2013

60%

SSLC

Higher Secondary School, Ariyur

State Board

March

2011

88.2%

EXPERIENCE (2.6Years)

Voice process executive (GROWMAX SUPPORT SOLUTIONS PVT LTD & YAGHNA BUSINESS SOLUTIONS)

August 2018– march 2020 Chennai, India

Role and Responsibilities

Excellent verbal communication skills

Friendly and pleasant manner.

involves Outbound Collection activity

Well typing and word processing skills.

Documentation skills.

Make and Answer calls to and from customers/end users based on agreed time frames.

Transfer calls involving next level of service to the appropriate department as per the given guidelines.

Maintain strong client relations

Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.

Connect with the customer & provide highest level of customer satisfaction.

Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.

Process Executives are expected to call back on time.

Maths Teacher (Pachayappan modern education institute)

August 2017– June 2018 Pondicherry, India

Role and Responsibilities

Communicating effectively

Managed groups of up to 30 students and provided them with behavioural guidelines.

Encouraged class discussion and maintained positive learning environment.

Developed new curriculum that combined elements of geometry, algebra, probability, and statistics.

Implemented various teaching techniques and differentiated instruction

Trained to assess the abilities, strengths, and weaknesses of students

Expertise delivering math instruction on all topics

Skilled at developing lessons for students of mixed ability levels

Background in writing Common Core aligned lessons

Ability with creating successful incentive systems for positive behaviours

Place: SINGATURE

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