Aaron Queen

Email:R HYPERLINK "mailto:adoxpk@r.postjobfree.com"adoxpk@r.postjobfree.com

Phone: 702-***-****

I love helping/assisting people and animals in any way that I can. I have 10+ years experience in great top notch customer service job and I work extremely well with difficult clients. I’ am a team player but also work well alone in completing tasks effectively and efficiently. I have experience with handling stressfull/ hectic situations/ fast growing businesses while following protocols and remaining calm. Very hospitable, quick learner, helpful,empathetic, friendly, outgoing, and always willing to learn new things.

Work Experience

UCES Protection Plan

Credit Restoration Consultant-Remote

March 2020 to October 2020

Educating in Financial literacy

Social media marketing

Facebook ads

Instagram Ads

Business pages upkeep

Social Media follower Engagement

Recruiting Credit consulting agents

Team building and training

Meeting team/company goals

Script templates

Cold Calling(do not prefer)

Selling Credit Repair,

Wills,

Identity theft protection/monitoring,

credit building credit cards

and healthcare/ retirement packages

Ask Staffing-Remote 3 month contract with AON

Customer Care Team- Pet Insurance Claim Processor-Healthy Paws Pet Insurance- 7/27/2019 to 10/09/2019

Receive documentation of claims and Medical Records to process. Look over invoices and process them or request further documentation if needed via fax, email, phone. Data Entry. Follow up with Pet parents with Emails or phone calls and documenting important information. Make changes to policy accounts and answer pet parent inquiries. Petray “White Glove Service”. Following specific guidelines as a pet insurance claim processor to uphold the rules and guidelines of Healthy Paws Pet Insurance.

• Email pet parents and following up via email or phone.

• Send faxes to Veterinary Clinics for further documentation

• Explain Insurance policy guidelines of coverages and payments to customers.

• Data Entry

• Calm and sympathetic to upset pet parents with training to help diffuse and help angry Clients.

• Team Player/ Cooperative

• Skype business

• Slacker

• Webex

• Gmail

• State Insurance policies

• Incoming and Outgoing calls

• Frequent client updates

• Process claims

• Send to adjuster

• Appeal claims

• Generate quotes

• Knowledge of Animal medical terminology, diagnostics, medication, surgeries

Veterinary Assistant/Client Service Coordinator Banfield Pet Hospital - Wake Forest, NC 2012 to 02/20/2019

I have acquired the skill to do Jugular and Saphenous vein blood draws as well as selling wellness plans(animal health packages). I also assist the Veterinarian in diagnostic testing and readings. Have done specialty surgeries (foreign body, pyometra, urinary stones, TPLO repairs etc.)

• Radiographs,

• Blood Cell Count

• Internal Organ Function

• Manual Cell Count

• Fecal Testing

• Fungal Cultures

• Skin scrapes

• Temperature

• Heart rate

• Pulse

• Dental scaling

• Dental Polishing

• Anesthesia and Patient monitoring

• IV catheter placement

• Fluids assembly and attachment

• Surgery set up and prep

• Emergency before and after care

• Triage patients

• Animal restraint (large/small dogs,cats, hamsters,birds, rabbits, ferrets)

• Euthanasias

• Data Entry

● Have skills in working in the reception:

• Appointment Scheduling

• Documenting phone messages

• Documenting medical notes

• Medicate patients

• Wellness plans/Products/ Medication Sales

• Cashier

• Assisting customers happy or dissatisfied at the front desk

• Follow-up calls

• Clinic documentation requests via phone/email/fax

• Company Record Confidentiality

• Stocking

• Inventory

• Effectively finish and comprehend new company procedures in training and timely manner

• Troubleshooting

● I have helped increase total yearly sales by recommending the wellness plan services as well as medications, prices and detailed discussion on health treatment/wellness plans to our clients.

● Discuss estimates/treatment plans (best cost effective way)

● Acquired skills in detailed cleaning and sanitation.

• Kennel Sol

• Bleach

• Fire evacuation

• Sanitization

• Assisting distressed and/or panicked customers effectively

• Wash blankets/ pet personal Items

Cashier/stocker/marketer Loaf - Halifax, VA 2009 to 2010

Organized clothes/shoes/toys from sizes and ages on racks

● Developed and more detailed way to organize products to appeal to clients

● Have done a little bit of marketing indoors and outdoors to appeal to buyers

● Assisting customers in products that they were looking for

Cashier McDonalds - Roxboro, NC 2009 to 2009

Prepared the fast food:

fries

● Conducted a cash register

Parachute Company, Roxboro Nc Inventory Keeper

● Kept a computer record of Items sold

● Have experience in Spreadsheet

● Microsoft Office-

• Excell

• Word

• Powerpoint savy

• Spreadsheet

Daycare Assistant Roxboro, NC May 2008 to May 2008

Took parent child development where I had to work in a daycare for a month and kept a log of my acquired skills.

Play time

Lunch time

Outside

Sanitation

Fundamental learning

Education

Liberty University- Paralegal Studies Lynchburg VA 08/24/2020-present

Miller-Motte College-Veterinary Technology Raleigh, NC 2011-2012

Louisburg College-Biology- Louisburg, NC July 2009 1-2yr

Zion Christian Academy -Teacher Aid, Office Aid,Trigonometry,Cooking- Roxboro, NC June 2009 Graduated top of class-prepared grad. speech

Person High School August 2004 to 2008

Skill Summery

• Receptionist Skills 7yr+

• Cashier 7yr+

• Insurance Processor 4 m

• Veterinary Assistant 7yr+,

● Blooddraws,(saphenous, jugular)

• scheduling,

• lab findings/

• results,

● Customer/

• patient assisting,

• running labwork

● Proven to have an ability/talent for working in chaotic situations knowledge Expertise

● Great with customers with financial issues

● Stocking, Organization

● Answering phones and answering client inquiries

● Follow up calls for customer satisfaction and understanding

Receptionist Skills

• Appointment Scheduling

• Filing

• Documenting phone messages

• Documenting medical notes

• Medicate patients

• Wellness plans/Products/ Medication Sales

• Cashier

• Assisting customers happy or dissatisfied at the front desk

• Follow-up calls

• Clinic documentation requests via phone/email/fax

• Company Record Confidentiality

• Stocking

• Inventory

• Effectively finish and comprehend new company procedures in training and timely manner

• Troubleshooting

COMPUTER SKILLS

Microsoft office

● Word

● Excell

● Powerpoint

**Slack

**Skype business

**Webex

**Digium

**X-Lite

LANGUAGES

English : Native language

REFERENCES

Tracy Edmonds- (Owner) Customer Service at Thrift store 919-***-****

Koti Thompson (VA Team member) -470-***-****

Sarah Hight (Lead VA, Practice Manager) -252-***-****

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