Tamika Hart

Victorville, CA

adoxg0@r.postjobfree.com

626-***-****

Authorized to work in the US for any employer

Work Experience

Cerritos Mobility Service and Sales

AT&T

***** ***** **., *******s, CA 90703

August 2010 to Present

Mobility and SalesTeam Manager::

• Lead my team of 10-19 Direct Reports to improve wireless sales and Customer Service Satisfaction surveys.

• Lead my team of 10-19 Direct Reports to 137% in overall Customer Service Satisfaction surveys.

• Ended May 2020 as top wireless leading team with 126% sales attainment

• Lead training courses to help improve Customer Service Satisfaction and improve wireless sales. Mobility and Secondary SalesTeam Manager::

• Lead my team of 10-19 Direct Reports to obtain 90% attainment in Voice of the Customer, and improve voice support and sales

• Helped lead my team of 10-19 Direct Reports to 125% in overall attainment in voice sales.

• Ended April 2019 as top wireless leading team with 120.4% sales attainment

• Lead training courses to help improve Customer Service Satisfaction and improve wireless sales. Manager In 60 minutes:

• Helped lead teams of 10-15 representatives while obtaining 100% attainment in Voice of the Customer, and improve voice sales.

• Helped lead teams to 177% in overall attainment in voice sales.

• Ended April 2019 as top wireless leading team with 121% sales attainment MSS Representative:

• Provide Customer service and sales in a call center setting

• Leader in Customer Satisfaction as measured by Customer Surveys (Averaged 95-100%) per month.

• Ended 2014 with an overall sales attainment of 120.4% and named best in class.

• Lead call center in posted Total Broadband, Cable, and wireless sales for 2014. Accomplishments:

• Promoted to Manager In 60 Position based on sales performance.

• Selected to AT&T’s Summit program; Showcasing the Best in the Industry with sales and service.

• Lead the Call Center in Sales and Service for 2014 with 115% Customer Satisfaction and 121% Sales.

• Selected to instruct the Call Center with Sales and Service based on my performance. Education

Citrus Community College - Glendora, CA

August 1996 to 1999

Diploma

Monrovia High School- Monrovia, CA

June 1994

Skills

• Customer Service

• Sales Experience

• Management Experience

• Retention

• Administrative Experience

• Interpersonal Skills

Assessments

Sales: Influence & Negotiation — Highly Proficient February 2018

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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