Kimberley Nelson

Bakersfield, CA *****

adoxfc@r.postjobfree.com

661-***-****

Authorized to work in the US for any employer

Work Experience

Personal Assistant

Terrachem - Taft, CA

March 2018 to January 2020

Assessed executives’ needs and requirements, formulated action plans to achieve them. Efficiently managed all important telephone calls – Collected and sorted mail, screened and initiated telephone calls

Maintained daily tasks list – Arranged meetings and made appointment with individuals on a priority basis.

Prepared reports and documents – Handled all the documentation work. Conducted market research and prepared presentations. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations.

Planned the time table schedule of business, personal and weekend events. Collaborated with key management personnel to assist in arrangement of special events. Retail Sales

AT&T - Bakersfield, CA

January 2015 to February 2016

Responsibilities

Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments. Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. Assist with store stocking, floor-sets and opening/closing procedures. Assisted customers with product selection and queries, Investigated and resolved customer complaints, Set up store displays, Operated cash register as and when necessary, Managed shelf stocking and pricing activities, Handled inventory and stocks, Reviewed merchandize movement, Inspected merchandize for quality and quantity, Accomplishments

•Repeatedly named "Employee of the Month" at both companies in recognition of excellent job performance and customer service.

•Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.

•Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over- month.

•Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.

• Increased customer base by 30% during the year 2012 following excellence in customer services resulting in recurring business

Skills Used

•Retail Sales

•Cash-Handling Accuracy

•Credit Card Transactions

•Customer Service Excellence

•Loss Prevention

•Merchandising & Stocking

• Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information

• Proven ability to anticipate customer responses

• High level of literacy in reading, writing, math and technology Merchandiser

Acosta Sales & Marketing - Taft, CA

February 2012 to October 2014

Responsibilities

Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.

Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features. Maintains store shelves by observing displays of company products; removing damaged or freshness- dated products; tidying store shelves; providing optimum display of products. Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

Completes call report by observing display and pricing of competitors' products. Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period. Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory. Maintains quality results by following and enforcing standards. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Accomplishments

Sound judgement.

Decisiveness and maturity.

Ability to cope under pressure.

Tough, business like approach.

Absolute integrity.

Excellent communication skills.

Negotiation skills.

Education

Associate

Taft College - Taft, CA

2013 to 2017

Highland Highschool - Bakersfield, CA

2002 to 2006

Skills

• Strong background in cash management (6 years)

• Excellent customer service orientation (7 years)

• Exceptional written and verbal communication skills (10+ years)

• Self directed and motivated (10+ years)

• Critical thinking and ability to make apt decisions

• Ability to lift up to 50lbs (10+ years)

• Greet guests and accompany them to their tables

• Present menus and respond any questions regarding menu items

• Serve food and beverages

• Check regularly with guests to make sure that they are enjoying their meals (10+ years)

• Take necessary action to resolve any complaints

• Prepare and serve specialty dishes at tables

• Inform patrons of each day specials

• Describe meal constituents and cooking methods to patrons

• Take dishes and glasses away from tables and counters

• Prepare list of overall meal costs along with sales taxes

• Stock service areas with supplies; coffee, food, tableware, and linens Personal Assistant Personal Assisting

• Collected and sorted mail, screened and initiated telephone calls. Maintained daily tasks list

• Arranged meetings and made appointment with individuals on a priority basis. Prepared reports and documents

• Handled all the documentation work. Conducted market research and prepared presentations. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the time table schedule of business, personal and weekend events. Collaborated with key management personnel to assist in arrangement of special events. patients, attentiveness, clear communications skills, knowledge of products, fast leaner, positive language, acting skills, time management, calming presents, goal oriented focus, persuasion skills, willingness to learn (5 years) (8 years)

• Responsibilities Assessed executives' needs and requirements, formulated action plans to achieve them. Efficiently managed all important telephone calls (1 year)

• Merchandising (5 years)

• Loss Prevention (5 years)

• Negotiation

• Planograms (7 years)

• Writing Skills

• Quality Inspection

• Pricing (3 years)

• Event Planning (6 years)

• Retail Sales (5 years)

• Marketing

• Public Relations

• Payroll

• Retail Management

• Sales Management

• Store Management Experience

• Problem-solving

• Team Work

• Flexibility

• Reliability

• Store management

• Profit & loss

Certifications and Licenses

driver's license

October 2021

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