Jessica C. Ochoa

**** ****** ***** ***, ******* Beach, FL 33472 Phone:

561-***-**** Email: adoxf4@r.postjobfree.com

OBJECTIVE

Regional Property Manager, with a solid history of achievement in Multi-family, Single-family, and Commercial Management SKILLS & ABILITIES

● Self-motivated

● Accountable

● Passionate/ Dedicated

● Desire to excel and grow

● Excellent communications (written and verbal) skills

● Highest levels of honesty, integrity, and ethics

● Continues to lead successful teams by achieving NOI, Renewal Retention, and Very Satisfied Customers

● Ability to resolve resident relations

● Knowledge of Fair Housing and Florida landlord tenant Laws

● Assisted in 26 Acquisitions

● Assisted in numerous Dispositions

● Managed interior renovations and clubhouse/office renovation EMPLOYMENT

KPL Management - Boca Raton, FL May 2017- Current

Regional Property Manager

● Handles day-to-day operations for the following portfolio in Florida: consisting of: 220 single family condos in South Florida and two garden-style buildings in Gainesville totaling 34 units; and a portfolio in Ohio: consisting of: 18 buildings with 600 units of mid-rise and high-rise buildings, 13 single family homes and 4 commercial stores spaces that are 10,272-25,000 SF with rental units above.

● Manage units/homes for 196 different owners.

● Conducts quarterly RPM inspections of all assets, both offices, lease/move in/move out/renewal files.

● Conducts monthly petty cash audits to ensure reconciliation.

● Manages relationships with contractors, gather bids/ensure they are obtained and reviewed based on the work scope necessary for all types of work needed.

● Conducts inspections before, during, and once renovations and other projects are complete.

● Provides excellent customer service and communication to all investors and tenants.

● Oversaw leasing and renewals to ensure maximum rental income is being achieved.

● Works with the Maintenance teams to ensure work orders are being completed efficiently and effectively.

● Overseeing the scheduling of vacant unit turns and that they are being made ready for new tenants within KPL's standards and within the required time frame to lessen vacancy loss.

● Pull delinquency reports weekly to review the status of payments and or evictions plans with direct reports.

● Oversaw that Move-Outs are processed within the legal time frame, Notice to Impose Claim letters are sent, and then follow up on tenants that have a balance due to send to collections within 45 days of move out.

● Approved all payables.

KPL Management (continued)

● Set up all marketing for applicable sites via company software, apartments.com, Zillow. Create and order marketing signage, flyers, magnets, key chains, etc.

● Approved payroll.

● Created and conducted performance reviews.

● Led weekly team meetings.

● Performed other job tasks as needed.

Pinnacle Property Management - Wellington, FL

January 2016 – May 2017

Property Manager Responsibilities:

● Oversaw all operations including maintenance, capital projects, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

● Provided superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

● Completed lease/renewal paperwork to ensure company standards.

● Developed and mentored a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover.

● Supervised day-to-day operations of the entire on-site team, ensuring that all policies and procedures were being followed.

● Maintained adequate on-site staff through interviewing, hiring, and coaching team as necessary.

● Maintained residents’ files in accordance with company’s standards.

● Maintained a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

● Managed and maintained all aspects of the overall community budget and finances.

● Worked with leasing staff to ensure that leasing/marketing goals were met.

● Maintained positive relations with all community vendors, prospects, residents, and team members.

● Performed any other related duties as required or assigned. Equity Residential Properties - Wellington, FL April 2001 – January 2016

(Sold to Starwood/ Pinnacle)

Community Manager

● Oversaw direct sales activities, leasing administration, and maintenance initiatives at Bella Vista in Boca Raton, FL until sold in 2013; then became Community Manager for The Estates at Wellington Green.

● Accomplished the property objectives by recruiting, hiring, training, and motivating a high performing staff.

● Communicated job expectations, coached and counseled staff on job performance and disciplinary issues.

● Monitored the team’s performance against property management objectives, as well as individual contributions.

● Provided recommendations and guidance in defining career paths and professional development plans.

● Conducted community staff meetings on a regular basis. Equity Residential Properties (continued)

● Monitored the team’s performance and provided feedback for improvement.

● Maintained open and clear communication with residents, on- site staff, and business partners including the Central Business Group (CBG), Accounting, Pricing, and Regional Management to effectively manage business results.

● Assisted staff in the performance of their duties as needed.

● Financial / Operational Activities

● Leasing / Sales Management

● Resident Relations & Retention

● Building Community & Industry Knowledge

SOFTWARE KNOWLEDGE

● Propertyware

● Entrata

● eSite

● Nexus Payables

● Kronos

● Microsoft office

● Excel

● MRI

● Yardi

● OPS

● Yieldstar

● LRO

● RentCafe'

● Internet navigation skills

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