LUCY NJERI

E: adoxer@r.postjobfree.com

P: +971-*********

SKILLS

Inventory analysis/ Supply chain

Management.

Digital marketing and Product

promotion.

Microsoft Office Suite Proficiency (MS

word, Excel,PowerPoint,

Access,Outlook,Publisher ).

Customer service,Client

acquisition,retention and Satisfaction.

Zoho and CRM proficiency

including(Zendesk,Salesforce Live

agent).

LANGUAGE

English

Kiswahili

EXPERIENCE

CARREFOUR

Salesperson

Duration : January 2021 - Present

Tracked sales performance for evaluation purposes, researching market trends and initiating newer marketing communication ideas. Negotiated with Carrefour clients :demonstrating product bene ts and answering to all customer questions.

Provided technical support for clients on a wide range of company products & services.resolving issues at an immaculate 85% rate. Used my dynamic writing,research skills to document weekly reports on company's nances,sales,cash ow and market trends. Awarded employee of the month once for exemplary show of work ethic and distinguished service .

Made sales calls to new and existing clients about newer market products while also concurrently mantained sales activity records and prepared monthly sales reports.

Assisted clients with new business plans,purchases,point of sales,branding

,advertising and marketing leading to unprecedented monthly boost in net pro t margins and increase in sales volumes.

FORTCOM

Customer Service Representative

Duration : December 2018 - October 2020

Demonstrated attention to detail in planning,formulating and executing e ective marketing strategies ensuring the company corporate goals remained intact . Trained new emplooyes on CRM software (Zendesk,Salesforce live agent & Kayako) entering customer's data and organizing friendly customer interaction interfaces.

Attained an average 83% customer rating approval a 10% high in comparison to the company average.

Handled 60 calls a day with duties including signing new customers,retrieving customer data, product presentation in relation to corporate goals. Revamped Fortcom's social media presence boosting its online marketing campaigns .

Mantained and updated customer database les to ensure full accuracy of stored customer information,promoting 40% organizational e eciency. Succesfully traced,identi ed client pain points initiating scheduled appointments to try and ensure the client is satis ed.This strategy boosted client retention numbers by 70%.

SMOOTHERS RESTAURANT.

Waitress/Hostess

Duration : September 2016 - August 2017

Worked directly with banquet captains and caterers to set events. Operated the cash registers e ciently taking and satisfying client's orders. Ensured all food items were served hot and fresh with their natural aroma and a perfect taste secured.

Led a team of 10 waitresses,trained and delegated work while enforcing Caterring policies.

g

Provided excellent waitress services ensuring proper customer satisfaction. FAMILY STORES

Sales Representative.

Duration : January 2016 - August 2016

Strengthened relationships with customers through frequent and consistent client communication.interacted with over 50 customers where more than 65% bought Family Stores products with direct payments..

Played a key role in adoption and implementation of Salesforce strategies. Positively worked with sales team to identify and target new market opportunities.leading to client growth of 25%.

Researched prospective new clients to expand Family stores business prospects. Delivered high quality friendly customer service for client retention strategies. EDUCATION

NAIROBI INSTITUTE OF BUSINESS STUDIES.

Certi cate in O ce Application Packages.

Year of passing : 2019

RUARAKA HIGH SCHOOL

Kenya Certi cate of Secondary Education

Year of passing : 2015

KABATI CENTRAL PRIMARY SCHOOL

Kenya Certi cate of Primary Education

Year of passing : 2011

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