Sushma Yadav, PMP, CSM

adoxbu@r.postjobfree.com, 925-***-****

Summary

Proven team leadership and program management talent – able to keep projects on track even under difficult circumstances, build consensus amongst all stakeholders and deliver exceptional results

Release Management (Release Planning, Release Execution and Control, Release Closure) of multiple software release implementations

Managed Sprint Planning, Backlogs, and Daily Scrums along with estimation, Resource Planning, Forecasts and Status Reporting. Used Rally to manage User Stories, Tasks and Resource allocation.

Exceptionally diverse combination of hard and soft skills from software savvy and process methodology to risk management, learning agility, and interpersonal effectiveness

Unique blend of strategic and creative proficiency to fill multiple roles on a small team and interact productively with all departments

Migrated JIRA and Confluence from server to Cloud with Infrastructure teams- DevOps, Corporate IT and Security

Excels at handling complex situations and time crunched schedules, using agile and lean methodologies

Received Leadership Award from Accenture and best PM awards from Yapstone

Program Management

•PMP certified from PMI.

•Certified Scrum Master (CSM)

•Delivered many projects successfully using agile Framework, Hybrid and waterfall methodologies.

•Instrumental in planning and executing multiple complex and time critical projects.

•Developed and monitored project budgets and schedules from kick-off through completion

•Coordinated project management for cross-functional project teams located across geographic locations

•Partnered with Technical Management and Architecture to ensure systems are developed to comply with architectural and testing standards and established methodologies.

•Managed Assets, Contracts, risks, issues and mitigation efforts as appropriate.

•Worked on various reporting using SAP and Business Objects tools.

•Oncall support for weekends and weekdays

•Skilled in client communications and fostering client relationships.

•Managed E-Commerce platform (Magento), Google Sheet, DevOps Git-hub, JIRA

Leadership & Technical Skills

•Strong team leader with proven skills to lead multiple teams spread across different geographies.

•Mentored and coached new team members and created procedural documents and templates leveraged by different project teams.

•Strong presentation skills to facilitate large meetings that involved project team, stakeholders and client leadership.

•Responsible to plan, create, monitor and control release for various platforms under Revenue and Pricing Portfolio to ensure on time and on quality delivery while managing various dependencies.

•Managed the initiation, planning and execution, controlling, and closing processes on projects.

•Autodesk

Technical Project Manager –April 2020 to Present

Working on Enterprise Initiatives project on various personas using Anaplan Optimizer and Enterprise Modeling Tool.

Planning and delivery of Technology projects for the Autodesk ADOBIDE team

Working on Business Intelligence Applications; Enterprise Data Warehouse; Data Security and encryption; and Compliance solution implementation

Working on SOLAR Data warehouse projects with Business Intelligence, Data Engineering and Security team and tracking SOX compliance with Legal and Security teams

Working with SOX Auditor team for SOLAR on the IT general controls applicable to systems and platforms

Working with Business Team to identify different Deal Desk Personas for EMT 2.0 Anaplan Modeling Tool

Working on Threat Model for Security

Working on Blackout process on Data Security for Legal team

Working on the Optimization program with Data team

Working on Organization Excellence- JIRA, Confluence, Scorecard, Smartsheet, Lucid Chart, and Product Plan.

Managing Partner Inquiry to resolve issues for Autodesk partners using Salesforce, Backend databases - ODSG, GDW, SFDC, Snowflakes, QlikView, Cloud PC, SGM Dashboard, and FTP Reports

Working with development teams on Code Changes for the Partner Inquiries

•YapStone

Technical Program Manager /Infrastructure PM–June 2018 to March 2020

Managed YapStone Enterprise, Product, Technology, Business, Infrastructure, Corporate IT initiatives including client Implementations by building out of the Product Roadmap

Lead and managed the planning and delivery of technology projects in the FinTech/ Payment Industry, Global Business Intelligence Applications; Enterprise Data Warehouse; Data Security and encryption, Deposits, Lending, Risk Management, and Compliance solution implementation

Successfully managed and delivered Global multi-million-dollar Programs

Worked on the AWS Cost Optimization program with Infrastructure team (DevOps team, Corporate IT and Security team) and tracking SOX compliance with Legal and Security teams

Migrated JIRA and Confluence from server to Cloud with Infrastructure teams- DevOps, Corporate IT and Security

Worked with Corporate IT initiative to manage the user access via Identity access management and security using LDAP, SSO, AD

Helped business users to identify their LDAP issues and worked with Corporate IT to resolve for the CS, Risk, Fraud, and different stakeholders

Conduct the end to end program management with focus on true ownership of delivery by Engineering, Collections and Settlement, Change Management and Business Process Improvement

Project progress communication to Stakeholders including external clients and vendors

Host executives Committee meetings to present status reports and communications to executive leadership on the project progress, problems, and solutions

Evaluate and manage changes to the project scope, project schedule, and project costs using appropriate verification techniques and change requests for Digital Enterprise Platform using Google Sheet, JIRA, and Confluence in Agile environment

Drive the end to end program from working with product owners during idea creation through to execution and release

Used Salesforce to look into the issues and validated in the Qlik View

Collaborate closely with product owners, developers, testers, internal stakeholders, and external processors, clients and 3rd parties to deliver a successful program

Provide coaching, leadership and facilitation to ensure the teams successfully embrace an Agile Methodology while driving the scrum board, ceremonies, demos, reporting and work with release management process across PMO groups- Trust and Safety, API teams, Client Implementation teams

Worked with client groups and the Information Security team to facilitate effective and seamless communication channels

Created and managed all project management resources including project plans, issues log, managed all stakeholders and status updates

Facilitated project meetings including core team meetings and steering committee meetings

Managed vendor relationship and review scope of work in agreements and SOWs in Salesforce

Managed key transformational and complex projects across distributed Information Security and multiple BUs teams

Proactively identify, assess, and monitor risk throughout the program life cycle and work with management to mitigate and address risks as they are encountered

Facilitated the definition of project scope, goals, plans and deliverables for internal and external software development projects, helped in running CAB meetings

Developed full scale end to end MS Project plans in partnership with stakeholders, vendors and credit card processors

•Astrazeneca (Medical/Pharma)

P. Manager –February 2018 to May 2018

Developed Project Charter, Project Timeline, RID (Risk Assessments), PIA (Privacy Impact Assessment), User Requirement Specifications, Solutions Plan, Validation Plan and many other Compliance related documents for the regulatory pharmaceuticals.

Develop and maintain relationships with key stakeholders such as Customer Service, Digital Mobile Team, Sales and Compliance departments.

Interface with internal and external software development resources to assess feasibility

Ensure timely execution of projects and key initiative and work with Agile software development processes Kanban/Scrum.

Worked closely with Business Partners and Product Owners within Pharmaceutical Platform.

Converted Zeplin screens into the JIRA User Stories.

Created JIRA Stories and Zephyr Test Cases for the IOS and Android Mobile Apps.

Converted user stories and JIRA tickets with details and clarity for Dev team to build

Managed Renal Cardio Patient, Renal Cardio HCP (Health Care Professional) and Integrated Feno+ Monitoring System platforms, issue/bug tracking and wiki systems (JIRA, Confluence)

Root cause analysis and come up with creative solutions to problems.

•RTZ Associates (Health/Medical)

Technical Program Manager – September 2016 to February 2018

Planning, timelines, resource allocation, and execution; build and maintain development roadmaps across many websites for the government agencies.

Develop and maintain relationships with key stakeholders such as Customer Service, CDA-California Dept. of Aging, DAAS, IHSS departments

Interface with internal and external software development resources to assess feasibility

MSSPCare helps HCBS-waiver programs streamline and automate daily operations, including conducting outreach activities, enrolling / assessing participants, and authorizing / tracking services. To improve the quality of care, the system even analyzes medications + vital signs and automatically alerts staff to potential problems.

GetCare has set the standard for AAA software for more than a decade. As a modular system, GetCare can support the diverse operational needs of AAA and ADRC programs (from I&R to intensive care management), while automating NAPIS and other state/federal reporting requirements.

HOMCare enables staff to easily match consumers with providers, maintain progress notes, and track complaints to resolution. The system allows extensive end-user customization to accommodate local needs / preferences, and provides tools that help agencies track outcomes and identify unmet needs / underserved populations

PACECare integrates participant management, service authorization/ scheduling, provider management (contracting/credentialing), claims processing/adjudication, and fiscal management (billing/reconciliation) into a single system. Includes a comprehensive EHR and flexible care planning tools.

CADCare integrates every facet of service delivery into a single system (from the first call to the final invoice), allowing ADHCs to simplify data collection, cut clerical costs, manage quality assurance efforts, improve cash flow, track outcomes, meet accreditation requirements, Debt Recovery & Collection, and produce compliance reports.

Maintaining the Training Department SharePoint site, Creation and maintenance of training courses and training sessions.

Developing and maintaining end-user documentation, creating custom reports as needed, Reporting LMS usage statistics.

•Pax

Technical Project Manager – June 2016 to July 2016

Planning, timelines, resource allocation, and execution; build and maintain development roadmaps across online assets.

Develop and maintain relationships with key stakeholders such as eCommerce, Customer Service, Sales, Compliance and Marketing departments

Interface with internal and external software development resources to assess feasibility

Ensure timely execution of projects and key initiative and work with Agile software development processes Kanban/Scrum.

•Worked in conjunction with management and IT partners to help facilitate and manage the resolution of application issues and the tracking/implementation of change requests

•Worked closely with business partners within CSS and eCommerce Platform.

Converted user stories and JIRA/Rally tickets with details and clarity for Dev team to build

Managed Magento eStore/eCommerce platforms, issue/bug tracking and wiki systems (JIRA/Rally, Confluence, Google Sheet)

Root cause analysis and come up with creative solutions to problems.

Managed DevOps Git-Hub Pull Requests. (PRs)

•Accenture

Project Manager/Business Analyst– Nov 2014 to Apr 2016

Ross Dress for Less (Dublin, CA) (Retail firm)

Full Project lifecycle management for the migration of POS applications and approved sites from wired registers to wireless POS Laplets across the multiple stores in US.

•Participated in CAB meetings to discuss release scope and/or roadblocks.

•Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

•Served as the SME for multiple CSS tools supporting internal users and their clients.

•Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption.

•Worked on the opportunities and implement solutions to streamline and improve existing processes.

•Communicated with management on a daily basis to gather needs, present results/recommendations, follow up, provide status, etc.

•Participate in project requirements gathering/definition, design reviews, user acceptance testing and implementation of new services, major enhancements and maintenance releases

•Perform application health checks and overviews with senior management to help facilitate status and critical communications across the tools.

Maintained relevant metrics that helped the team to see how they are doing and reported team progress to senior management.

Infrastructure management, Remote desktop services, Network and security teams to ensure that Laplets gets deployed successfully and remediate discovered issues and incidents.

Coordinated with infrastructure and application teams to document technical requirements, document the execution of infrastructure and applications.

Reviewed training records for completeness and ensures the correct and timely entry and archival of training records.

Worked on the key project deliverables for Dev, Integration, UAT and Penetration (PEN) testing efforts including traceability and defect management and “Service Now” Change orders and Incidents. Forward Plan the release windows and cycles across a portfolio.

Manage risks and resolves issues that affect release scope, schedule and quality.

•Measure and monitor progress to ensure application releases are delivered on time.

•Communicate release details and schedules to the Business as required.

Developed the approach and led all phases for a hardware re-platforming of a store returns application and testing disaster recovery readiness in labs.

Managed onshore and offshore team members, vendors and business users for the project.

Accenture

QA Manager – Apr 2014 to Oct 2014

Chevron (Concord, CA) (Oil and Gas firm)

Managed team of QA analysts that successfully tested SaaS Member Portal and Mobile Apps (Concur) for Travel and Expense management across 18 worldwide firm office locations.

Coordinated test cases development and testing effort to ensure compliance with local laws and expense policies.

Managed an offsite team that created automated framework for regression scripts of more than 5000 scripts that also included the Maximo Application Performance Testing

Enhanced the Saas Project Management processes to support the planning and implementation of AirWatch and Android and IOS devices- iPad and iPhone

Accenture

Project Manager/Scrum Master - Apr 2009 to Apr 2014

Bank of America (Concord, CA) (Banking firm)

Project and test Management across multiple projects across multiple business units - Retail, Mortgage, Credit Card, Home Loans and E-Commerce working on projects - Regulatory 2009 Credit Card Act Gen 1 project in Card division, Claims Customer Solution Phase 2, Consumer Consistent Customer Due Diligence Capture & Store (CDD), ICAI Phase 2a Acquisition E-commerce and C3PM Bacardi Data Warehouse Analytics

Managed two critical business projects that included CCAR/BASEL/AML/KYC/FX in the Card, Retail and Mortgage Financial Mobile App products division (CDD project) on strict time schedule and within budgets

•For C3PM Bacardi Data Warehouse Analytics project, managed Data Warehouse/Data Mapping conversion platform creating detailed use cases, traceability matrix and approval processes from different stakeholders.

•Negotiate, plan and manage all release activities.

•Work with release engineers to understand impacts of branches and code merges.

•Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

•Continually work towards making improvements in the release process.

•Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists for selective projects.

•Participated in CAB meetings to discuss release scope and/or roadblocks.

•Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Created and implemented complex project definitions, schedules, budgets and objectives for a large sized or multiple projects of high complexity

Created project status reports for senior executive leadership and coordinated status review meetings between various project teams and business users.

Strong knowledge of relevant Agile metrics and charts using Rally (e.g. burndown, velocity, burnup)

Managed the larger company network and removed impediments by finding the right personnel to remove the impediment.

Managed the planning, documenting, testing, execution, budgets, milestones, and project team members which consist of members reporting to functional managers, third party vendors, and remote project teams.

Enhanced the project processes to support the project planning and implementation.

Recognized by project sponsors and product owners on leadership and stakeholder management.

Accenture

QA Manager Performance Test– Feb 2009 to Apr 2009

Chevron (Concord, CA) (Oil and Gas firm)

Worked on the business requirements with vendors and created test Approach documents for Unit test and other test efforts and always drive customers and improve the processes and also handled stressful situations.

Worked with IBM and other vendors for Maximo application for Performance testing

Executed full project life cycle from initial planning through design, testing, training, application deployment, and post implementation reviews.

Accenture

QA Manager/Helpdesk Support - Aug 2006 to Jan 2009

AT&T (San Ramon, CA) (Telecommunication firm)

Managed the Work planning, ADM estimation, Test Management, Software Licensing, advanced XL sheet, MS project, Account level Invoicing, Environment Management and Deliverables using XML, HTML, and SOAP/REST and API Testing for Mobile technology and U-Verse TV.

•Created on-demand Business Objects reports from Enabler Replicated DB using ORACLE views by understanding the systems architecture according to CMM Level 2 Standards.

•Managed a team of 18 people in different time-zones and overseeing six projects at the same time with 7 resources in offshore Manila involved in system testing global team and other vendor resources. Providing application access on the internal application site to the involved stakeholders.

•Build appropriate outage window for the planned releases.

•Participating in project’s release planning, defining release deliverable, release criteria, managing release dependencies and certifying the release readiness.

•Categorizing the high risk tickets and reviewing the feature enhancement requests before their release integration

•Did the helpdesk support including weeknights, weekend and the environment support

Managed defects and raised Issues and risks as necessary and made sure that all the defects tested and closed properly.

Quality Tester & Test Lead – Jan 2005 to Jul 2006

Digital Marketing (Mountain View, CA)

Send status to upper management and to client team lead on daily basis by compiling and communicating the status.

Assign tasks and deliverables to team resources as necessary and created the work plan for all test phases and responsible for writing master test plan for lead delivery process and customer sign up and advertising.

Mentoring and coaching team members. Facilitate test team meetings.

Oversee deliverables including test plan, test scenarios, test cases, test scripts, data requirements, requirement traceability matrix, etc. Participate in test deliverable working sessions and walkthroughs.

Manage connectivity requirements. Take ownership of projects, tasks and deliverables - meet deadlines and commitments for digital products for multiple Change Requests.

Reporting bugs to the concerns.

Generating Test Cases based on the functional requirements.

Wrote black box test cases for different investment accounts UGL/RGL.

Testing the application based on the Test Design

Involved in Manual Testing of the application.

Logged the defects and co-ordinate effort with the development team to solve the problems and bug-tracking. Actively attended meetings with fellow testers to evaluate the progress and the performance of the application

Involved in bugs meetings and team meetings and demos.

Quality Engineer - Jan 2002 to Dec 2004

Wealth Management (San Francisco, CA)

Participated in team meetings in understanding product and demos, prepared functional test plans for search, registration and events, involved in sending test cases for peers to review and added feedback, involved in setting up test environments for product testing.

Reported issues into bug tracking system with more detailed. Helped developers in reproducing critical bugs on their development environment for monitoring, tracking, creating users, and report and improved the test coverage by adding more missed test cases by adding test cases for live site bugs.

Wrote SQL scripts to verify backend results, used UNIX commands to test application on UNIX environment and prepared test incident reports and send to management.

Analyzed user requirements and developed test cases based on functional specifications.

Involved in usability, functional and regression testing.

Attended formal and informal meetings, documented user change request, made necessary

amendments for client requirements.

Computer Information Technology, from American Coastline University, New York

Bachelor and Master Degree from M.D. University, India

PMP Certification from PMI (2009 to Present)

JIRA, Rally for Agile Lifecycle Management, Salesforce, Security, Compliance

CSM Certification Scrum Alliance

Quality Center/(HP ALM), QTP, Big Data, OMNI, Load Runner, Oracle, Selenium, Eclipse, UNIX, SQL, TOAD, OBIEE, Qlik View, ODSG, GDW, SFDC, Snowflakes, Cloud PC, SGM Dashboard, FTP Reports

SharePoint, MS Project, Microsoft Word, Excel, Google Sheet, PowerPoint, Visio, Alfresco, DevOps Git-hub, Service Now, Zendesk, GDPR, Smartsheet and Anaplan user

PC/Mac proficient, Mobile Apps, platform agnostic.

ETL (Extract Transform and Load), Data Warehousing, Data Mapping, Data Validation, Data Verification, Data Cleansing, Data Completeness and Data Modeling, SDLC

Versant in agile / iterative and traditional / waterfall PM approaches.

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