Miss Tony Hobbs
***** ****** *********, **** ***** 216-***-**** email:
adox9a@r.postjobfree.com
Objective
To secure a challenging position within a company so that I may utilize my existing experience and expertise that I have obtained. I am seeking to bring my knowledge and leadership skills that I have developed over 25 years of customer service experience.
Education
SHAW HIGH SCHOOL EAST CLEVELAND OHIO
Major: General Studies -Diploma 1977
Skills & Abilities
· Customer Focused/Customer Service
· Prioritization & Problem Solving
· Ability to Process Information with High Levels of Accuracy
· Ability to Manage Multiple Projects, Making Effective Judgments Prioritizing Time
· Verbal & Written Communication
· Excellent Customer Service
· Claims Processing
· Ability to work Independently
· Attention to Detail
· Strong Leadership Skills
· Self-Motivated & Disciplined
· Administration/ Data Entry Skills
· Critical Thinking
· Analytical, Precision, Accuracy
· Organized & Resourceful
· Teamwork & Collaboration
· Relationship Management
· Reliability & Dependability
· Microsoft Office Applications
· Flexibility & Adaptability
· Supervision Skills
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Experience
CASTLE METALS BEDFORD HEIGHTS, OH
MARCH 1995 – JANUARY 2021
ADMINISTRATOR COORDINATOR
· Builds meaningful relationships with clients and sales team members.
· Responsible for scheduling shipping material, examine, measure or weigh cargo to determine specific handling requirements.
· Communicate with customers over the phone and in person to capture customer shipping and receiving orders.
· Ability to execute shipping and receiving order with high levels of accuracy.
· Input data for test reports in the system for accuracy for shipping and receiving materials for proper use.
· Monitors and validate inventory against manifest.
· Follows strict production methods to ensure consistency in shipping and receiving in accordance with established policies and procedures.
· Performs general administrative tasks, including answering calls, texts, scheduling, and cash handling. DISPATCHER
· Responsible for scheduling deliveries of materials to various vendors.
· Manually sorted and scanned documents from deliveries.
· Partnered with drivers to get status updates on deliveries.
· Tracked and documented driver routes to ensure that it’s being performed properly. ACCOUNTS PAYABLE CORDINATOR
· Review invoices for proper coding and approval into the accounting system, assign batch numbers and approve for processing.
· Demonstrated understanding of basic accounting practices and procedures.
· Troubleshoot, research and reconciling vendor statements and resolve any issues.
· Handle vendor correspondences via telephone or email.
· Responsible for participating in the day-to-day front-line and customer service operations.
· Ability to be detail oriented and manage multiple tasks. SWITCHBOARD OPERATOR
· Provided remarkable customer service at every interaction upholding the company service expectations.
· Worked in a fast-paced environment ensuring vendors are receiving quality service in a timely manner.
· Documented customer service issues regarding service complaints, product returns, and damaged goods and forwarded information to the inside sales representative.
· Responded to customer and vendor email and phone inquiries.