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Switchboard Operator Customer Service

Cleveland, OH
October 07, 2021

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Miss Tony Hobbs

***** ****** *********, **** ***** 216-***-**** email:


To secure a challenging position within a company so that I may utilize my existing experience and expertise that I have obtained. I am seeking to bring my knowledge and leadership skills that I have developed over 25 years of customer service experience.



Major: General Studies -Diploma 1977

Skills & Abilities

· Customer Focused/Customer Service

· Prioritization & Problem Solving

· Ability to Process Information with High Levels of Accuracy

· Ability to Manage Multiple Projects, Making Effective Judgments Prioritizing Time

· Verbal & Written Communication

· Excellent Customer Service

· Claims Processing

· Ability to work Independently

· Attention to Detail

· Strong Leadership Skills

· Self-Motivated & Disciplined

· Administration/ Data Entry Skills

· Critical Thinking

· Analytical, Precision, Accuracy

· Organized & Resourceful

· Teamwork & Collaboration

· Relationship Management

· Reliability & Dependability

· Microsoft Office Applications

· Flexibility & Adaptability

· Supervision Skills

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MARCH 1995 – JANUARY 2021


· Builds meaningful relationships with clients and sales team members.

· Responsible for scheduling shipping material, examine, measure or weigh cargo to determine specific handling requirements.

· Communicate with customers over the phone and in person to capture customer shipping and receiving orders.

· Ability to execute shipping and receiving order with high levels of accuracy.

· Input data for test reports in the system for accuracy for shipping and receiving materials for proper use.

· Monitors and validate inventory against manifest.

· Follows strict production methods to ensure consistency in shipping and receiving in accordance with established policies and procedures.

· Performs general administrative tasks, including answering calls, texts, scheduling, and cash handling. DISPATCHER

· Responsible for scheduling deliveries of materials to various vendors.

· Manually sorted and scanned documents from deliveries.

· Partnered with drivers to get status updates on deliveries.

· Tracked and documented driver routes to ensure that it’s being performed properly. ACCOUNTS PAYABLE CORDINATOR

· Review invoices for proper coding and approval into the accounting system, assign batch numbers and approve for processing.

· Demonstrated understanding of basic accounting practices and procedures.

· Troubleshoot, research and reconciling vendor statements and resolve any issues.

· Handle vendor correspondences via telephone or email.

· Responsible for participating in the day-to-day front-line and customer service operations.

· Ability to be detail oriented and manage multiple tasks. SWITCHBOARD OPERATOR

· Provided remarkable customer service at every interaction upholding the company service expectations.

· Worked in a fast-paced environment ensuring vendors are receiving quality service in a timely manner.

· Documented customer service issues regarding service complaints, product returns, and damaged goods and forwarded information to the inside sales representative.

· Responded to customer and vendor email and phone inquiries.

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