Administrative Secretary Office Assistant

Name: OJO REMI HANNAH

Address: *, ********* *****, ***** - *****, Lagos.

Phone: +234**********

E-mail: adox4w@r.postjobfree.com

Personal Summary

Result focused oriented team player with over 10years combined experience in Financial institution. I have been able to generate income to the organization through effective customer service, strong negotiating skill, and good relationship among internal and external customer.

Key Career Achievements

Work as Branch Regional Secretary at Diamond Bank Plc. lsolo,May 2013- January 2016

Work as Head MSME Secretary at PGD’s Place Lekk,i January 2016 – February 2016

Work as Branch Administration at Diamond Bank, Airport – February 2016 – 2019

Work as Channels Access Bank.,Apapa Wharf & Adeniran Ogunsanya Branch, September 2019 – March 2021

Work at Settlement and Reconciliation Unit, Access Bank Head Office, March, 25 – August 2021

Skills

Willingness to learn

Excellent interpersonal Communication skill

Ability to work with minimum supervision

Pleasant and friendly disposition

Ability to think strategically, constructively and creative.

Enjoying working in a team environment.

Interpersonal skills

Customer Service Skills

Teamwork Skills

Administrative

Problem solving Skills

Software/Applications

Microsoft Dynamics 365

MS Office Suites (Word, Excel, Powerpoint, Outlook)

Work History

March 2021 – August 2021

Settlement and Reconciliation Officer

Job Function

Reconciling payments to ensure the accounting system reflects the correct transactions

Performing daily financial transactions such as verifying, calculating and posting accounts

Receivable Data

Supporting the month end process

Generating month end reports.

Reversing of failed transactions and settle customers.

Sept 2019 – MAR 2021

Digital Concierge (Channels)

Job Function

Generating income for the bank/branch through the Mobile App/USSD

Onboarding customer on Mobile App & USSD

Greet everyone who comes to the banking hall warmly.

Cross selling of the bank’s alternative channels to walk in customers.

Onboarding customer on Internet Banking and Quick Bucks

Encourage the customer to get enrolled on the alternative channels and help customer with their complaints and questions.

Act as a liaison between the bank and its customers.

Priming of cards for customer for their personal use and online.

Resolving of customers issue as related to their channels.

Attending to customer’s issue.

Feb 2016 - Feb 2019

Branch Administration

Job Functions

Strong Negotiation Skill and income generated

Provide active secretarial support both for the branch and the region.

Attending to incoming and outgoing calls and mails.

Taking itinery, booking of meetings and hotel accommodation.

Draft documentations, collating of reports and letters ensuring proper safeguarding and ease of retrieval.

Maintenance of the branch assets.

Liaising with maintenance contractors for servicing/repair of equipment.

Identifying stocks that have reached re-order level.

Responding to various request from internal-department.

Calling of meeting and recording of minutes of meeting.

Issuance of Bank reference and signature confirmations to customers.

Manage the Branch/Regional Managers schedule and effectively manage all meeting logistics.

Payment of different bills.

2017 - Feb 2012

Administrative Secretary/Officer

Job function

Attending to incoming and outgoing calls and mails.

Draft documentations, collating of reports and letters.

Maintenance of the branch assets.

Liaising with maintenance contractors for servicing/repair of equipment.

Identifying stocks that have reached re-order level.

Responding to various request from internal department.

Posting of expense via SAP (System Applications Processing)

Monitoring of staff mirror files.

Recording of minutes of the meeting.

Monitoring of janitors, drivers, security operatives, drivers, dispatch riders, mobile policemen, office assistant attached to the branch.

Payment of different bills.

Education

2005 Osun State Polytechnic Iree, Osun Higher National Diploma in Secretarial Administration – Upper Credit

2002 Osun State Polytechnic Iree, Osun National Diploma in Secretarial Studies Distinction

1994 Celestial Church High School Ibadan, Oyo State Senior Secondary School Certificate

Certifications

CIPM IN VIEW

Digital Marketing Certification Course - July 2020

National Youth Service Corps (NYSC), Kontagora 2007

Reference

Available Within 48hours Upon Request.

Contact this candidate