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Amazon- Interim Resolution Specialist (DART)

Coimbatore, Tamilnadu - 09/2020- 03/3021

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Amazon- Customer Service Associate

Coimbatore, Tamilnadu - 05/2019- 08/2020, 04/2020- Current

Developed and actualized customer service initiatives to decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Improved operational efficiencies while managing customers requests, store inventory, new purchase orders and pricing needs.

KGISL- Process Associate

Coimbatore, Tamilnadu - May 2018 to May 2019

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Work History

Hardworking Customer Service Representative with 33 months of experience working with Product and Service. Trained in project and time management with extensive knowledge of sales and proven multitasking abilities.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Professional Experience

PURNIMADEVI. R

956-***-****

adox2q@r.postjobfree.com

4/128, Abirami Illam, Sundatty, Yedakkadu Vill & Po, The Nilgiris, Tamilnadu 643219

Skills

Inbound and Outbound Calling

Sales

Product Knowledge

Client Assessment

International sales support

Education

Sri Krishna Arts and Science College

B.com (Business Process Service)

June 2015 – May 2018

Field of interest

Marketing

Finance

Contact this candidate