MS. KARA LYN FREEBOROUGH

** ****** ** **

GROVE CITY, PA 16127

United States

Mobile: 724-***-****

Email: adox1h@r.postjobfree.com

Objective: To gain full-time employment, in a position I am qualified for, interested in, and in a location with a reasonable commute or preferably working virtually from my home.

Work Experience

Dept of Veterans Affairs, VHA, DVAHCS

VA Medical Centers and Community Based Outpatient Clinics

PA, NC, & SC

United States

814-***-****

02/2021 - 06/2021

09/2017 - 06/2019

11/2011 - 07/2015

Health Care Technician, Telehealth Clinical: Duties, Accomplishments and Related Skills:

•Responsible for developing and coordinating a wide variety of team policies/procedures with full and complete telehealth technical advice, providing support to administer activities, and continually adjusting to effect necessary change, as needed

•Responsible for patient, staff education/ training, documentation, and assistance with workload capture that is vital for the completion of the visit and/ or training

•Performs and documents quality control and assurance activities and corrective actions related to test performance using statistical principles and theories of performance improvement

•Performs telehealth imaging, using approved telehealth imaging devices, including teleretinal screening, teledermatology and telewound care as identified and referred by the Primary Care, other providers, and the imager

•Schedules or refers patients who cannot be adequately imaged due to technical difficulties for comprehensive assessment

•Conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting

•Responsible for the day-to-day operation of the video conferencing, training, LMS, CCHT, CSSF, My Health E Vet and Telehealth clinics

•Incorporates principles of educational methodology in the instruction and training of new employees and students and in the laboratory's in-service/continuing education program

•Requests service as needed for all Telehealth technology, ophthalmic, home Telehealth technology and computer equipment

•Performs administrative tasks such as maintaining control records for specimens and tests and documenting measurements taken

•Responsible for assisting with the expansion of CVT care to Veterans at distant sites by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and supports providers in routinely and proactively managing disease to prevent health care crisis

•Provides advanced clinical technology information to patients, staff, and providers regarding Telehealth, Education and Training processes •Assists the remote and local provider, employees, and patients as needed

•Monitors equipment, equipment scheduling and maintenance of levels for specialized supplies

•Provides training and support to clinicians on all Telehealth technologies

•Maintains educational records and certification of providers and ensures provider receive hands on training on all new equipment

•Installs maintains inventories and trains staff on all video conferencing technologies Telehealth peripherals

•Provides advanced clinical technology information

•Maintains regular contact with the supervisor, CVT Hub manager, FTC, Medicine and Telemental Health medicine service line and any other necessary stakeholders to work out any process issues, equipment needs problems, data collection, and any other logistical issues

•Coordinates information between facilities to expedite patient Telehealth modality (SFT, HT, and CVT) to access, promote and ensure maximum of continuity of care and be the point of contact for both outpatient and inpatient referrals requiring Telehealth services

•Synchronizes Telehealth modalities with medical staff, patients, facilities, Telehealth services and emergency services.

•Responds to inquiries from patients, family members and caregivers

•Performs other related duties as assigned

•Serve as an expert in the field of Telehealth and be familiar with all forms of its equipment

•Provides technical support to clinical staff for CVT and other Telehealth modalities as needed for program development

•Cleans, performs routine minor maintenance and requests for al Telehealth technology

•Utilizes technical support to trouble shoot and upgrade Telehealth technologies

•Assist staff and patients with My HealtheVet and Secure Messaging

•Order VA issued patient tablets for CVT into the home encounters based on policy and provider recommendation

•Schedule, maintain, troubleshoot, and utilize software or web-based programs for all Telehealth modalities using the applicable systems, such TMP, VISTA, VMR, VA Video Connect, etc.

•Possess a good working knowledge of internet use, bandwidth, and other service providers

•Complete all training required by national Telehealth Training Center to keep competencies on all Telehealth modalities or as directed by supervisor based on current programming need

•Works with staff from other location

•Sets up required equipment and verifies that it is in proper working order prior to visit

•Bridges and connects Telehealth call as needed

•Response to inquiries from patients, family members or caregivers (verifying proper authority for information)

•Provides cross-coverage to other Telehealth staff as needed

•Schedules, cancels or changes appointment (either patient or physician request) per the standards of VA Pittsburgh and Telehealth

•Verifies that all patient encounters of Technician side are completed prior to the end of day and notifies medical professional responsible for patient if their side encounter is not completed, when necessary

•Initiates consults as needed appropriately

•All errors will be corrected within 48 hours of notification

•Educates providers and patients on the use and functionality of the equipment

•Troubleshoots equipment and connectivity issues and keeps a log of all interactions

•Collaborates with the National Telehealth Helpdesk, OI&T, BioMed, and other Telehealth staff to install or replace equipment and solve equipment and connectivity issues in a timely manner

•Utilizes software programs (VISTA, CPRS, Excel, VISN Reports, etc.) to collect and sort data

•Performs data validation to ensure that Telehealth workload is captured

•Identifies orphans and corrects coding errors and other data inconsistencies

•Notifies supervisor of significant data issues

•All errors will be corrected within 48 hours of identification

•Communicates courteously and respectfully (orally and in writing) with all internal and external customers

•The Technician must have the ability to discuss complex and difficult health concerns with the medical provider (physician, nurse, etc.) about patient issues or concerns with patient care

•Provides proper customer service (to all stakeholders)

•Demonstrates positive outcomes created through customer interaction

•Ability to Perform the Function of a Telepresenter

•Installs, maintains, and inventories all video-conferencing technologies, clinical peripherals, and store and forward, and home Telehealth technologies

•Screen patients for provider visit in a timely manner, documenting on the pre and post note subjective and objective information and vital signs. Completes clinical reminders appropriate for specific clinical areas and reinforces basic education

•Deploys Telehealth modalities that are timely, efficient, and appropriate to the needs of the patient, provider, and staff

•Diabetic Retinal Imaging

•Screens patients for appropriateness for diabetic retinal imaging. Initiates diabetic surveillance consult, obtains subjective and objective observations to complete consult, and provides education to patients on their eye health

•Obtains retinal images using a retinal camera. Upon completion of image confirm and transfer image, and then delete image from retinal camera workstation

•Ability to communicate orally with persons of varying educational and cultural backgrounds including patients, employees, supervisors, and other medical staff Talks courteously and respectfully to all internal, external customers, and employees

•Answers telephone promptly, within three rings when possible, identifies self, team, and asks “May I help you”. Asks caller's permission to be put on hold and does not leave the caller on hold for more than one minute, when possible. Informs caller when call needs to be transferred, informs caller of extension and team for transfer, and ensures recipient when call is available

•Uses calm, even tone of voice and demonstrates positive body language. Responds to customer requests and follows up. Greets others with a smile, acknowledges presence of others, and uses appropriate salutation

•Demonstrates consideration of unique age-related structural and functional changes that affect patient responses to care and alters care to meet age-related needs.

•Possesses excellent interpersonal skills

•Makes personal and telephone contact with veterans, patients, their relatives, physicians (staff and community), and other community organizations.

•Handles criticism and hostile complaints in a competent and calm manner

•Is timely and accurate in dispensing information that has a significant effect on a Veteran's case

•Exchanges information on matters of the VA medical policies, procedures, and entitlement, resolves problems, explains procedures, and recommends various courses of action

DECONTAMINATION

•Effectively decontaminates non-critical reusable medical supplies and equipment used in any setting where patient care is provided (excluding equipment and supplies that require specialized cleaning procedures per the manufacturer)

•Determines and uses the appropriate method for removing gross contamination and providing effective cleaning between patient use of non-critical reusable medical equipment and supplies based on direction provided in the Reusable Medical Equipment MCM

•Worked daily with the Behavior Health Department / Staff in the CBOC, to include the Range Social Worker and the Licensed Clinical Social Worker in various ways, as well as the BHC at the EVAMC through various Telehealth modalities, gaining experience, knowledge, and a fair understanding of several different programs the VA has to offer in connection w/ VASH, Social Security Assistance, County Directors Office, Treatment Court and other law officials, Area Agency on Aging, HUD, VBA, and many clinics used to enrich the lives of Veterans either through Sleep Management, PTSD education, Caregiver Support, Medication Management, CBT, Prolonged Exposure and other various therapies; as the only TCT in the Warren CBOC, there is an ongoing rapport with many specialty clinics based at the main facility allowing for a wealth of knowledge, specialty, training, and developing a better "all around" skilled employee

•Demonstrates the ability to adjust to work changes or pressures courteously and supportively

•Ensures personal accountability in resolving difficulties

Iron Bow Technologies

2303 Dulles Station Boulevard

Suite 400

Herndon, VA 20170

908-***-****

06/2019 - 12/2021

Telehealth Research Technician: Duties, Accomplishments and Related Skills:

•Work via contract nationally with the Dept of Veteran Affairs, VHA and its clinical staff in order to instruct, manage, train, troubleshoot, promote and expand mobile and web-based Connected Health care (Telehealth) modalities as follows:

︎TMP (Telehealth Management Platform), past and present versions

︎Secure Messaging

︎Veteran Care Portal (My HealtheVet)

︎VA Anywhere to Anywhere real-time video communication

︎Text messaging protocols for patient self-management of health (Annie)

︎Veteran online appointment scheduling tools via web, iOS and Android

︎New patient health monitoring technologies

︎VA Connected Devices (Bluetooth enabled glucometers and continuous glucose monitors, Fitbits, Apple Watches, Garmin’s)

︎All tools and technologies yet to be deployed

•Support effective use of technologies and applications to Veterans, VA facility leads, Medical and Non-Medical staff when needed by:

•Cultivates communities of practice by assisting with end user needs and facilitating resolution to identified barriers

•Collaborates with clinical staff to incorporate new and existing virtual care and mobile health programs into existing systems

•Provides education, training and open call office hours virtually to all facility staff of Vet Centers, Telehealth Hubs, Main medical centers and Community Based Outpatient Clinics (CBOC)

•Portray as an expert resource for clinical staff and will provide consistent and updated training to supporters within the VA, executives, clinical users, and or Veterans as need be

•Accountable and responsible for or assisting with enrolling Veterans in Connected Health programs including authentication and credential management

•Identifying Veteran accessibility needs and best approach to manage them with available devices

•Executing marketing and communication plans for target audiences

•Collect and analyze data on the impact of interventions on clinical and business workflows and processes

•Collect and analyze data on Health Resource Center usage

•Coordinate work with Telehealth Technicians, Health Information Specialists, Educators, Public Affairs, Leadership, IT, BioMed, and any other stakeholders

•Perform other duties as assigned

•Utilize strong organization skills

•Utilize a range of technology (computers, tablets, phones), operating systems (Windows, iOS, Android), health-related websites and applications

•Adapt teaching strategies to accommodate Veteran and Veteran caregivers

•Train or guide novice users to navigate systems or technology

•Work with an interdisciplinary group

•Utilize numerous and creative methods for explaining and collaborating with healthcare professionals to improve and enhance virtual care/mobile health adoption

•Experience with implementing and evaluating educational goals and objectives

•Implement effective communication and presentation skills

•Manage multiple tasks simultaneously

•Develop collaborative relationships

•Establish positive and sustaining relationships with all members of the medical center, in order to achieve positive outcomes

•Manage planned and unplanned changes in a reflective manner, creating an atmosphere of confidence and competence

•Execute excellent problem solving and decision-making skills

•Identify existing and potential opportunities for improvement and suggest possible alternatives ability to use judgmental decision making in supporting Veterans and Veteran caregivers in order to provide the best patient experience

•Place trouble tickets and route them through the appropriate channels to remedy site, network, or user problems that need resolved beyond capabilities

Kara Lyn Designs

200 Liberty St

Warren, PA 16365 United States

07/2015 - 08/2017

Business Owner, Artist/Designer, and Instructor – Duties, Accomplishments and Related Skills:

•Manages ongoing physical workspace; promotes, verbally, written, and marketed business objectives, events, and location

•Contacts, negotiates, and manages the needs and wants for orders, potential orders, or services of clients, potential clients, and the general public

•Renders custom design services in a timely and organized manner

•Offers an art studio that teaches a various number of genres, to include painting, crafting, and drawing classes, private or public events or parties, fundraisers, and art lessons

•Maintained, managed, and created artwork made by myself and approximately 30 other consigned artists

•Negotiated and sold various types of artwork, antiques, home décor, and accessories, while following the guidelines of consigned artist's contracts

•Ordered, organized, managed, displayed, and maintained all financial, clerical, and professional business aspects that encompass running a business

US Army

Fort Carson, COS

Colorado Springs, CO 80913

07/1997 - 07/2001

Medical Specialist – Duties, Accomplishments and Related Skills:

•treat combat and non-combat injuries and/or illnesses of soldiers in a field or clinic environment

•worked in Emergency Care Clinic or Emergency Room on Post Medical Facility

•earned Nationally Registered EMT Basic Certification

•greeted patients, developed good rapport with patients

•escorted patients

•conducted observations, per-screened, and ordered lab tests required for diagnosis

•trained, certified, and practiced as a Hearing Conservation Technician for ARMY units in South Korea and Fort Camp Stanley

•conducted all income and processing hearing tests for soldiers stationed on the same base

•assured patients’ tests, prescriptions, and future appointments were ordered

•monitored and charting vital signs

•observed patients for physical and/or mental changes

•set up, utilized, cleaned, and maintained a variety of medical equipment such as, ECG/EKG machines, IV drip machines, various types of thermometers, lifts, vision and hearing screening machines, etc.

•performed blood draws and collected specimens such as urine, throat and wound cultures

•received phone calls, visitors, and personnel reporting for emergency treatment

•conduct clinical duties under supervision of a doctor, PA, or NP such as:

︎immunizations

︎physicals

︎assist with examinations

︎create, maintain, and file soldiers’ medical records

︎general clerical duties to maintain the Battalion Aid Station or Medical Clinic

Additional Information:

Competency Skills Checklist as ACT/TCT:

•O2 Tank Regulator Change-out, Pulse Ox Measurement, appropriately use/reuse, Clean, Maintain, Account for, Troubleshoot, and Dispose of Medical Equipment, Telehealth Equipment (Non-Critical); to include proficient use of EKG Machine, Cisco Codec, Top-Con and Cannon G-12 Cameras, Watch-Pat Sleep Apnea, CVT/Global Media Cart, Scales.

•Proficient in Microsoft Office, CPRS Electronic Medical Chart, VISTA Applications (Mail, Imaging, VIC Issuer, etc.), Microsoft Outlook Mail

•Encountered, Check In/Out, Charted, Created, Maintained, and Filed Patient/Client Medical Records

•Proficient in Customer Service

•Proficient Patient Care

•Conducted Patient/Client Confidentiality (HIPPA)

•Proficient in Receptionist/Clerical Duties

•Proficient in Medical Skills of TCT, HCT, Medical Specialist or Medical Assistant and CNA

Education

Edinboro University of Pennsylvania Edinboro, PA United States

Bachelor's Degree 12/2005

GPA: 3.2 of a maximum 4.0

Credits Earned: 122 Semester hours Major: Art Education

Relevant Coursework, Licenses and Certifications:

Bachelor of Science in Art Education

PA Teachers Certification for Art in grades K-12

Gannon University Erie, PA United States

Some College Coursework Completed

GPA: 3.7 of a maximum 4.0

Credits Earned: 21 Semester hours

Major: Master of Education in Curriculum and Instruction Relevant

Coursework, Licenses and Certifications:

Students pursuing the Master of Education in Curriculum and Instruction can also seek Principal Certification. The Master of Education in Curriculum and Instruction is a natural pathway to Principal Certification. Principals who are instructional leaders understand that effective leadership focuses on improving teaching and learning and requires knowledge and skills that are grounded in the advanced study of curriculum, instruction, and assessment. Aspiring principals will be prepared first as master teachers. Gannon University is in the process of aligning the M. Ed in Curriculum and Instruction with the National Board Professional Teacher Certification Standards. Gannon is one of four Centers of Teaching Excellence in Pennsylvania that supports teachers who are preparing for National Board Certification.

Job Related Training

Certified Training Completed for the Dept. of VA:

11/17/2011: Scheduling Training - Business Rules

11/18/2011: Telehealth Business Operations: Management for Success

11/18/2011: An Introduction to Telehealth in VA

12/02/2012: Teledermatology Imager Certification

12/14/2011: Overview of the Telehealth Clinical Technician (TCT) Role

12/14/2011: VISN 4 Telehealth Program

12/14/2011: Technology for the TCT

12/14/2011: TCT in the Telepresenter Role

12/28/2011: TCT/Imager: Home Telehealth

01/05/2012: Teleretinal Imaging: Diabetes Mellitus and Diabetic Retinopathy

01/12/2012: Digital Retinal Imager

01/26/2012: Understanding Cataracts - What the Teleretinal Imager Should Know

09/27/2012: Age Related Macular Degeneration

10/19/2012: All about the Vitreous

Required Telehealth Trainings:

- TMP, VVC, VOD, VMR, TRI, Teledermatology, RQI, VA Policies, Procedures, and Ethics, HIPPA, TEACH for Success, PMDB, and more

US ARMY Training courses completed successfully:

-1997: 91B or Medical Specialist AIT (for Army MOS at Ft. Sam Houston, TX)

-1998: EMT Certification

-1998: Hearing Conservation Technician Certification

-1998: Field Sanitation Conservation Certification

-American Heart Assoc. CPR Certification: 11/29/2018:

Affiliations

DAV (Disabled American Veterans) - Member (Disabled Vet)

VFW (Veterans of Foreign Wars) - Member

References

Tirashia Abdulhaadi

adox1h@r.postjobfree.com

US Dept of VA, VHA

Program Analyst 801-***-****

Lorraine Theofiledes

adox1h@r.postjobfree.com

Dept. of Veterans Affairs, Pittsburgh VAHCS

RN, MSN

412-***-****

Matt Camera

adox1h@r.postjobfree.com

US Dept of Veterans Affairs, Erie VAMC

Pharmacist, Chief 1-800-***-****

Cindy Misko

adox1h@r.postjobfree.com

Dept. of Veteran Affairs, Erie VAMC

Registered Dietician 1-814-***-****

Contact this candidate