Customer Service Ledger

Application Process:

Prior to starting a new application, Landlords will need to have the following information:

Landlord Name (as it appears on W9)

Landlord Address

Landlord Email Address

Duns Number (if known)

TIN, EIN or Social Security Number

A completed IRS W 9 form

Proof of ownership of the property (for example, property tax statements or deed) When inviting Tenants, the Landlord will need the following Tenant information:

Tenant’s name

Tenant’s phone number

Tenant’s email address

Rental statement or ledger showing balances owed by Tenant Landlords can apply at www.ERAAlabama.com and click on the button. Click on the "Register" tab in the upper right corner of the screen. You will be requested to create a password that is at least 12 characters long with at least one of each upper case, lower case, number and special characters.

Click the link in the email you received to confirm your account. Log in using the username and password you just confirmed. You will be taken to the Emergency Rental Assistance Alabama landing page. To begin the application process:

1. Select “Click here to start a new application” in the Landlord: Rental Assistance Section 2. Please provide your Company's name for the application: 3. Click “continue” to proceed to the next page:

4. If you are initiating this application on behalf of tenants, Click “Complete & Continue” to proceed to the next page to fill out Landlord’s general information. 5. Before you continue, please be sure to write down or save the Case Id number on the left hand corner of the page, as you will need it to reference the application should you need to call a program representative for further assistance with your application: 6. Complete the “Landlord General Information” and upload any supporting documentation required (completed W9 form and proof of property ownership). 7. Once the Landlord completes General Information, click “save” and proceed to Tenant Information.

8. Complete Section B for the first Tenant, including uploading supporting documentation for each Tenant (rental statement or ledger documenting a balance owed). 9. To add additional Tenants, select "Click here to add a new Tenant." Then complete Tenant information section, including uploading supporting documentation for each Tenant (rental statement or ledger documenting a balance owed). *Please verify that all Tenants are added to this page prior to selecting “Save” or “Complete and Continue.” 10. Once the Tenant (s) are entered, click “save” and proceed to the Submit page and complete the application. Landlord must check off each statement, electronically sign, date, and submit the application. * If any changes or additions need to be made after submittal, the applicant will need to contact customer service at 1-833-***-**** or contact *******@**********.***. 11. Once the application is submitted, your Tenant will receive an email to start the registration process and complete the Tenant application process. 12. Please contact your Tenant(s) directly and ask them to complete their portions of the application.

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