Lou Mendoza

Sacramento, CA

adowxe@r.postjobfree.com

linkedin.com/in/lou-mendoza-66291098

Summary

Proactive and results-oriented sales executive – acquired vast knowledge of market trends and broad set of sales skills throughout career.

Recognized for determination in setting and achieving sales goals and exceeding targets. Professional Objective Statement

Grow and develop in a dynamic environment as a Sales Executive. Increase sales and customer base to achieve company’s sales objectives and stay ahead of competition. Personal Attributes:

Creative Insightful Innovative Organized Assertive Personable Adaptable Communicator Problem Solver Proactive Self-motivated Team worker Multi-tasking Core Functional Skills:

Effectively meet deadlines, achieve targets and work under pressure. Company success driven – passionate about company’s product line. Accounting-related computer literacy.

Excellent communication skills, written and verbal. Effective presentation of complex issues.

High level of negotiation skills.

Experience

Renewals Manager

Jifflenow

May 2019 - May 2021 (2 years 1 month)

Accountable for owning and executing a portfolio of renewal contracts and services across assigned customer accounts. Work with Customer Success Managers, Account Executives and across Jifflenow teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. Bring strong knowledge of negotiation strategies and orchestrate cross-functional resources across the company to provide a unified path to secure every renewal. Discuss features not being used, meeting plan vs usage (utilization), Stucks/challenges/issues and Account health. Drive utilization and retention by implementing features within the product, drive adoption and meet with champions within customers organizations to meet with regularly.

Customer Success Manager

Lou Mendoza - page 1

Jifflenow

Apr 2017 - May 2019 (2 years 2 months)

Primary point of contact for enterprise and SMB clients globally - North America/APAC/EMEA. On- board new clients and conduct regular health checks to assure purchase satisfaction leading to renewals and expansion. Escalation Management, product adoption, customer retention, renewals and resource management. Conduct web conferences to train Directors/Meeting Coordinators and Sales staff internationally. Help drive adoption and conduct QBR’s (Quarterly Business Reviews) to gather customer requirements, introduce new product enhancements, discuss roadmaps and introduce new modules. Drive regular account reviews with clients to match solutions with needs, providing effective strategies to optimize return on investment. Develop strong relationships with customers to protect ongoing revenue stream and identify up-sell/cross-sell opportunities. Maintain a positive interactive working relationship with internal departments such as Product Management, Engineering, and Technical Support to resolve issues and provide prompt resolutions. Account Executive

Jifflenow

Mar 2016 - Apr 2017 (1 year 2 months)

Identify, scope and solution sell directly with Fortune 500 customers. Initial identification and scope of new products, value added integrations with marketing automation platforms, registration providers, major CRMs and other technology partners. New innovative product scope/development that enters the product suite and becomes major revenue generators across the organization. Discuss BSO/Contracts, work with procurement teams, provide SOW’s, and focus on new business and renewals. Work to grow existing accounts by meeting with different BU’s within an organization to generate more revenue by increasing subscriptions and/or introducing our suite of products. Focus on increasing reoccurring revenue, monthly and annually.

Sales/Business Development Representative

Jifflenow

Oct 2014 - Mar 2016 (1 year 6 months)

Booked sales meetings for prospective clients and exceeded goal in every quarter employed. Started as first SDR and helped to increase lead generation from less than 50 per quarter to over 250. Created SDR training program and trained, developed, and supervised all new hires at the position. Assisted with various miscellaneous tasks around the office that the start up culture demands. Traveled globally to generate leads/demos for the sales team at conferences, meet with C-level executives, build relationships and rapport with prospects and existing clients from large enterprise companies like American Express, Wells Fargo, Cisco, Oracle, Amazon, Dell, Intel, Adobe etc. Owner

Vapor Parlor Rocklin

Jan 2012 - Feb 2014 (2 years 2 months)

We sell e-cigarettes and e-juice to help people quit smoking traditional cigarettes to promote a healthier lifestyle. I Manage/Train new and current employees, handle marketing & finances, as well as connect with wholesalers/distributors to make purchases to keep inventory up to date. CEO & Founder

RSVPme

Lou Mendoza - page 2

Apr 2010 - Jul 2013 (3 years 4 months)

Application available on the Andriod and iTunes market. This application allows any user to be in any city and know what nightlife events are currently going on by clicking any day of the week. It also allows the end user to sign themselves up to the guest list without the need of a promoter. RSR/Management

Verizon

Oct 2008 - Jan 2012 (3 years 4 months)

Sales, Customer service, and training.

LGM (Location General Manager)

Triple Crown Auto Sales

Jun 2006 - Oct 2008 (2 years 5 months)

Customer services, Sales, Communicating with different banks and finance companies and insurance. Responsible for maintaining an inventory of vehicles on the lot, purchase of new vehicles from different auctions and leading a sales team.

Education

American River College

Associate of Arts and Sciences - AAS, Real Estate

2003 - 2005

Skills

Customer Service • Sales • Marketing • Microsoft Office • Sales Management • Leadership • Training • Salesforce.com • Marketing Strategy • Microsoft Excel Honors & Awards

CSM Spirit of Service Award - Jifflenow

Jan 2018

"In recognition of your outstanding commitment to our customer in Q4 (Jan-Mar) 2017 - '18" Lou Mendoza - page 3

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